Senior Manager – ICT
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Afia Concept Claims Settling Agency is hiring a Senior Manager – ICT to lead ICT operations, develop technology strategy, and manage IT infrastructure and system security. This full-time, on-site role in Nairobi supports healthcare claims administration, digital transformation, and systems integration across the organisation. The position requires a degree in Information Technology, Computer Science, or a related field.
- Strategic and operational leadership of ACS ICT infrastructure and digital solutions
- Full-time, on-site management role based in Nairobi
- Deadline to apply is 05/11/2026
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Afia Concept Claims Settling Agency is hiring a Senior Manager – ICT to lead ICT operations, develop technology strategy, and manage IT infrastructure and system security. This full-time, on-site role in Nairobi supports healthcare claims administration, digital transformation, and systems integration across the organisation. The position requires a degree in Information Technology, Computer Science, or a related field.
- Strategic and operational leadership of ACS ICT infrastructure and digital solutions
- Full-time, on-site management role based in Nairobi
- Deadline to apply is 05/11/2026
- Requires a degree in IT, Computer Science, or a related field
- Responsible for ICT strategy, cybersecurity, and systems integration
- Salary listed as open
AI job guide
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AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Manager – ICT evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Afia Concept Claims Settling Agency and the role in Nairobi.
- Add concrete examples related to security, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-05.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-05
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Manager – ICT role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Afia Concept Claims Settling Agency before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Senior Manager – ICT
Date Posted: 02/11/2026
Job Type: Full Time
Job Level: Management
Employer: Afia Concept Claims Settling Agency
Industry: IT
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 05/11/2026
IT Jobs, ACS Jobs. Responsible for leading ICT operations, developing technology strategies, managing IT infrastructure, overseeing system security, supervising technical teams, and ensuring reliable technology services across the organisation. Requires a degree in Information Technology, Computer Science, or a related field. This is a full-time, on-site position based in Nairobi
Role Purpose
The Senior Manager – ICT is responsible for providing strategic and operational leadership in the development, implementation and management of ACS’s information and communication technology infrastructure, systems and digital solutions.
The role ensures the availability, security, reliability and scalability of technology platforms supporting healthcare claims administration, pre-authorisation, member and provider services, data management and business operations.
The Senior Manager – ICT will drive digital transformation, strengthen information security and data protection, improve systems integration and automation, and ensure that technology investments support organisational strategy, operational efficiency, service quality and business growth.
Key Responsibilities
- ICT Strategy and Digital Transformation
- Develop and implement an ICT strategy aligned with ACS’s business objectives and growth priorities.
- Provide strategic advice to the COO and senior management on technology investments, emerging technologies and digital transformation opportunities.
- Identify opportunities to automate manual processes, improve workflows and enhance service delivery through technology.
- Develop and maintain an ICT roadmap covering infrastructure, applications, systems integration, cybersecurity and business continuity.
- Evaluate and recommend appropriate technology solutions that support business scalability and operational efficiency.
- Systems Development and Business Applications
- Oversee the implementation, maintenance and optimisation of business applications supporting claims processing, pre-authorisation, member management, provider administration and reporting.
- Ensure effective integration between business systems to improve information flow, accuracy and operational visibility.
- Drive the automation of manual processes, including claims tracking, reconciliations, reporting and workflow management.
- Oversee the management, availability and continuous improvement of member and provider portals and other digital service channels.
- Work with business stakeholders and technology vendors to define system requirements, manage implementations and resolve application issues.
- Ensure systems are fit for purpose, user-friendly, scalable and aligned with business needs.
- Infrastructure and Service Delivery
- Oversee the management and maintenance of ICT infrastructure, including networks, servers, cloud services, end-user devices, communication systems and business applications.
- Ensure the availability, performance, reliability and security of ICT systems.
- Establish ICT service standards, incident management procedures and service-level agreements.
- Oversee the ICT helpdesk, ensuring timely resolution of user requests, technical incidents and system failures.
- Manage technology assets, licences, configurations and lifecycle replacements.
- Ensure adequate ICT resources, tools and support arrangements are available to employees.
- Cybersecurity, Data Protection and Information Governance
- Develop and implement ICT security policies, standards and controls to protect ACS’s information assets.
- Establish appropriate access controls, user authentication, privileged access management and system monitoring.
- Protect confidential member, provider, payer and scheme information against unauthorised access, loss, disclosure or misuse.
- Ensure ICT practices comply with applicable data protection legislation, regulatory requirements, contractual obligations and internal policies.
- Conduct periodic reviews of system vulnerabilities, security risks and access rights.
- Coordinate cybersecurity awareness, incident response and investigation of technology-related security breaches.
- Maintain appropriate audit trails, system logs and information retention controls.
- Business Continuity and Disaster Recovery
- Develop, implement and periodically test ICT business continuity and disaster recovery plans.
- Ensure regular backups, secure backup storage and tested data restoration procedures.
- Establish system recovery priorities, recovery time objectives and recovery point objectives in consultation with business stakeholders.
- Coordinate responses to system outages, cyber incidents and other technology disruptions.
- Ensure critical business systems can be restored within agreed recovery timelines.
- Document incidents, corrective actions and lessons learned to strengthen operational resilience.
- Data Management, Reporting and Analytics
- Establish appropriate standards for data integrity, data quality, accessibility and security.
- Support the development of reliable management dashboards and operational reports.
- Work with business teams to improve data availability for claims performance monitoring, service turnaround analysis, utilisation reporting and operational decision-making.
- Promote appropriate use of business intelligence, analytics and automation tools.
- Ensure data interfaces, reporting processes and system outputs are accurate, consistent and reliable.
- Vendor and Contract Management
- Manage relationships with ICT service providers, software vendors, telecommunications providers and technology partners.
- Define technical requirements, service expectations and performance standards for external providers.
- Monitor vendor performance against contractual obligations and agreed service levels.
- Evaluate technology proposals and conduct technical assessments to support procurement decisions.
- Negotiate service arrangements and recommend cost-effective solutions.
- Ensure appropriate due diligence, confidentiality provisions, security requirements and exit arrangements are in place for technology vendors.
- ICT Budgeting and Resource Management
- Develop and manage the annual ICT budget in consultation with the COO and Finance function.
- Monitor expenditure, technology costs and budget utilisation.
- Prepare business cases for ICT investments, demonstrating expected benefits, costs, risks and value for money.
- Optimise technology expenditure while maintaining appropriate service quality, security and resilience.
- Oversee ICT asset management, licence renewals and resource allocation.
- Lead, coach and develop ICT staff to build technical capability, accountability and service orientation.
- Risk Management, Audit and Compliance
- Maintain an ICT risk register and implement appropriate mitigation measures.
- Coordinate ICT audits, vulnerability assessments, compliance reviews and closure of audit findings.
- Ensure technology changes are properly assessed, tested, approved and documented before implementation.
- Establish change management, configuration management and system documentation standards.
- Report significant ICT risks, incidents, service disruptions and remediation progress to the COO.
- Promote a culture of accountability, continuous improvement and responsible technology use.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Software Engineering or a related field from a recognised institution.
- A relevant master’s degree in Information Technology, Information Systems, Cybersecurity, Business Information Systems or Technology Management will be an added advantage.
- Professional certification in one or more relevant areas, such as ITIL, COBIT, CISSP, CISM, CISA, cloud technologies or project management, will be an advantage.
- Relevant training in information security, data protection, enterprise systems or IT service management will be desirable.
Experience
At least eight (8) years of relevant ICT experience, including a minimum of three (3) years in a management or leadership role.
Demonstrable experience managing ICT infrastructure, enterprise applications, cybersecurity, systems integration and technology service delivery.
Experience implementing or managing business systems in healthcare, insurance, health financing, claims administration or another regulated environment will be an advantage.
Proven experience leading ICT projects, managing technology vendors and budgets, and delivering systems improvements.
Experience in cloud services, business continuity, disaster recovery, data management and information security.
Demonstrated ability to translate business requirements into practical, scalable technology solutions.