IT Software Specialist
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Yellow Pages is hiring a full-time IT Software Specialist based in Nairobi to manage, support and secure the organisation's IT infrastructure and Hospital Information Management System (HIMS) across all branches. The role requires an IT/Computer Science degree or diploma with at least 3 years of relevant experience, preferably in a healthcare environment. Applications close on 09/11/2026.
- Manage and support the Hospital Information Management System (HIMS) across all branches
- Provide technical support for computers, networks, servers, databases and cybersecurity
- Work with HIMS modules including registration, laboratory, pharmacy, billing and finance
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Yellow Pages is hiring a full-time IT Software Specialist based in Nairobi to manage, support and secure the organisation's IT infrastructure and Hospital Information Management System (HIMS) across all branches. The role requires an IT/Computer Science degree or diploma with at least 3 years of relevant experience, preferably in a healthcare environment. Applications close on 09/11/2026.
- Manage and support the Hospital Information Management System (HIMS) across all branches
- Provide technical support for computers, networks, servers, databases and cybersecurity
- Work with HIMS modules including registration, laboratory, pharmacy, billing and finance
- Requires IT/Computer Science Degree or Diploma with 3+ years relevant experience
- Healthcare environment experience preferred
- Full-time role based in Nairobi
- Application deadline: 09/11/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Software Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Yellow Pages and the role in Nairobi.
- Add concrete examples related to security, internship, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-09.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-09
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Software Specialist role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Yellow Pages before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: IT Software Specialist
Date Posted: 02/11/2026
Job Type: Full Time
Job Level: Middle
Employer: Yellow Pages
Industry: IT
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 09/11/2026
IT Jobs, Yellow Pages. IT Software Specialist manages software systems and technical support, requiring an IT/Computer Science Degree or Diploma and 3+ years relevant experience (preferably in a healthcare environment). Full-time in Nairobi.
Description
The IT/Software Specialist will manage, support, secure and continuously improve the organization’s information technology infrastructure and software systems. The role will ensure reliable operation of the Hospital Information Management System (HIMS), computers, networks, servers, databases, cyber security controls and related digital platforms.
Job Purpose
The IT/Software Specialist will manage, support, secure and continuously improve the organisation’s information technology infrastructure and software systems. The role will ensure reliable operation of the Hospital Information Management System (HIMS), computers, networks, servers, databases, cybersecurity controls and related digital platforms across all branches.
Key Duties and Responsibilities
HIMS and Software Management
Administer and support the Hospital Information Management System.
Configure user accounts, roles, access rights, workflows, service prices and system parameters.
Support HIMS modules including registration, outpatient, inpatient, laboratory, pharmacy, radiology, theatre, billing, insurance, finance, inventory and reporting.
Troubleshoot software errors and coordinate their resolution with vendors.
Support integration of HIMS with laboratory equipment, imaging systems, payment platforms, insurance portals and other approved applications.
Ensure the HIMS supports applicable Social Health Authority requirements and reporting processes.
Test system updates and new functionality before deployment.
Maintain a register of software licences, subscriptions, warranties and renewal dates.
Assist management in evaluating and acquiring new software solutions.
Technical Support
Provide timely technical support to all employees and branches.
Install, configure and maintain computers, printers, scanners, biometric devices, routers and other ICT equipment.
Diagnose and resolve hardware, software, connectivity and user-access problems.
Establish a helpdesk process and maintain records of incidents, resolutions and recurring system issues.
Train employees on proper use of the HIMS, email, office applications and other digital systems.
Prepare user manuals, standard operating procedures and troubleshooting guides.
Network and Infrastructure Management
Maintain the organisation’s local area networks, internet connectivity, Wi-Fi and interbranch communication systems.
Monitor network performance, availability and security.
Manage servers, cloud services, databases and data-storage systems.
Maintain an updated ICT asset register and recommend replacement of obsolete equipment.
Coordinate preventive maintenance of all ICT equipment.
Ensure critical departments have appropriate backup connectivity and power protection.
Information Security and Data Protection
Implement cybersecurity controls to protect patient, financial and organisational information.
Manage passwords, access rights, antivirus systems, firewalls, encryption and security updates.
Monitor systems for unauthorised access, malware, data leakage and other security threats.
Conduct regular user-access reviews and immediately deactivate access for separated employees.
Ensure ICT operations comply with the Kenya Data Protection Act, applicable health-sector requirements and internal confidentiality policies.
Investigate and document cybersecurity incidents and recommend corrective action.
Conduct employee awareness training on phishing, password security, confidentiality and responsible system use.
Backup, Recovery and Business Continuity
Develop and maintain reliable data-backup procedures.
Perform scheduled backups and regularly test whether backed-up information can be restored.
Maintain disaster-recovery and ICT business-continuity procedures.
Ensure critical systems can be recovered within approved timelines following a system failure or cyber incident.
Maintain proper documentation of backup schedules, restoration tests and recovery actions.
Reporting and Data Support
Develop operational, clinical, financial and management reports from the HIMS.
Support departments in extracting accurate data for decision-making.
Monitor data quality, identify inconsistencies and coordinate corrective action.
Prepare regular reports on system uptime, unresolved incidents, cybersecurity events, software performance and ICT assets.
Support authorised statutory, regulatory and insurance reporting requirements.
Maintain confidentiality and ensure information is released only to authorised persons.
Vendor and Project Management
Coordinate with HIMS vendors, internet service providers and other technology suppliers. ·
Monitor vendor performance against contracts and service-level agreements.
Participate in planning and implementing ICT projects, upgrades and system migrations.
Obtain and evaluate technical quotations and advise management on ICT purchases.
Maintain proper records of vendor contacts, contracts, licences and service reports.
Requirements
- Academic and Professional Qualifications
- Bachelor’s degree or diploma in Information Technology, Computer Science, Software Engineering, Information Systems or a related discipline.
- At least three years’ relevant experience, preferably in a hospital or healthcare environment.
- Demonstrated experience administering HIMS, ERP, EMR or similar enterprise software.
- Knowledge of computer networks, databases, operating systems, cybersecurity and cloud services.
- Relevant professional certifications such as CCNA, CompTIA, Microsoft, ITIL, database administration or cybersecurity certification will be an added advantage.
- Knowledge of the Kenyan healthcare environment, SHA systems and healthcare data-protection requirements will be advantageous.