General Monitoring Officer
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Oya Microcredit Ltd is seeking a detail-oriented General Monitoring Officer to monitor loan performance, manage repayment risks, and support debt recovery. The role includes portfolio analysis, client follow-ups, risk assessments, reporting, and repayment-plan negotiations across various regions in Kenya.
- Full-time role reporting to the Operations Manager
- Working hours are 8 to 5
- Monitors loan portfolios, repayments, defaults, and credit risk
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Oya Microcredit Ltd is seeking a detail-oriented General Monitoring Officer to monitor loan performance, manage repayment risks, and support debt recovery. The role includes portfolio analysis, client follow-ups, risk assessments, reporting, and repayment-plan negotiations across various regions in Kenya.
- Full-time role reporting to the Operations Manager
- Working hours are 8 to 5
- Monitors loan portfolios, repayments, defaults, and credit risk
- Requires a bachelor’s degree in business, finance, economics, accounting, or a related field
- Placement is flexible across various regions in Kenya
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- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Kenya Job descriptions & requirementsThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
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- Place your strongest General Monitoring Officer evidence in the first half of your CV.
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Interview preparation
- What experience makes you a strong fit for this General Monitoring Officer role in call_center, internship?
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- Prepare examples with clear responsibilities, tools used and measurable outcomes.
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Original source description
General Monitoring Officer
Oya Microcredit Limited
Accounting, Auditing & Finance
Today
Easy apply
New
Kenya
Full Time
Banking, Finance & Insurance
Confidential
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Job summary
We are seeking a detail-oriented and analytical General Monitoring Officer to support loan performance and portfolio quality. The role focuses on monitoring clients, ensuring timely loan repayments, managing risk, and supporting debt recovery efforts.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Company: Oya Microcredit Ltd
Location: Various regions across the country (flexible placement)
Employment Type: Full-Time
Reports To: Operations Manager
Key Responsibilities
- • Identify customers due for collection and ensure timely repayments
- • Monitor client accounts and follow up on overdue payments through calls and field visits
- • Evaluate the financial status of potential and existing clients
- • Conduct risk assessments and prepare detailed reports
- • Monitor the company loan portfolio and identify potential default risks
- • Recommend and implement effective debt recovery solutions
- • Negotiate repayment plans with clients in default
- • Provide daily and weekly collection/payment schedules to clients and field officers
- • Prepare weekly and monthly portfolio performance reports for management
- • Support credit review meetings with accurate data and insights
- • Track product performance through data analysis and reporting
- • Follow up with internal teams to reconcile payments and ensure accurate transaction posting
- • Send regular reminders to customers on repayment schedules
- • Monitor defaulters to prevent repeated non-compliance
- • Present repayment transaction records as required
- • Provide reports to management as needed
- • Perform any other duties assigned by supervisors
- Qualifications and Requirements
- • Bachelor’s degree in business administration, Finance, Economics, Accounting, or any related business field.
- • 1–3 years’ experience in a similar role (e.g., portfolio or credit monitoring)
- • Strong analytical and reporting skills
- • Proficiency in statistical or data analysis tools
- • Good communication and negotiation skills
- • Willingness to conduct field visits for collections and client follow-ups
- **Male candidates are encouraged to apply*
- About Oya Microcredit Limited
- Oya Microcredit Limited is a reputable financial institution based in Kenya, dedicated to providing accessible and affordable financial services to individuals and small businesses. As a customer-centric organization, Oya Microcredit Limited aims to empower its clients by offering a range of financial products and services tailored to meet their specific needs.
- With a strong commitment to financial inclusion, Oya Microcredit Limited has helped thousands of individuals and businesses access the funds they need to grow and prosper. The company's innovative approach to microfinance has earned it a reputation as a leader in the industry, known for its transparency, reliability, and customer service.
- At Oya Microcredit Limited, we believe in the power of financial empowerment to transform lives and communities. Join us in our mission to create a financially inclusive society where everyone has the opportunity to achieve their dreams. Apply now and be part of a dynamic team that is making a positive impact in Kenya.
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