Client Success Executive
AI job insight
Afia Concept Claims Settling Agency is hiring a full-time Client Success Executive in Nairobi to manage client relationships, onboarding, service delivery, and issue resolution. The role requires a BA/BSc/HND and two years of experience coordinating with claims, medical, care management, provider relations, and finance teams.
- Serve as the day-to-day contact for assigned clients, requests, service issues, and complaints.
- Coordinate client requests across claims, medical, care management, provider relations, and finance.
- Support client onboarding, monitor service standards, and track issues through agreed timelines.
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Afia Concept Claims Settling Agency is hiring a full-time Client Success Executive in Nairobi to manage client relationships, onboarding, service delivery, and issue resolution. The role requires a BA/BSc/HND and two years of experience coordinating with claims, medical, care management, provider relations, and finance teams.
- Serve as the day-to-day contact for assigned clients, requests, service issues, and complaints.
- Coordinate client requests across claims, medical, care management, provider relations, and finance.
- Support client onboarding, monitor service standards, and track issues through agreed timelines.
- Qualifications include a BA/BSc/HND and two years of experience.
- Applicants are advised never to pay for notarisation, certificates, or assessments during recruitment.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Never pay for any notarisation, certificate or assessment as part of any recruitment process. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Success Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Afia Concept Claims Settling Agency (ACS) and the role in Nairobi.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client Success Executive role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Afia Concept Claims Settling Agency (ACS) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
contact us
Afia Concept Claims Settling Agency (ACS) is a forward-thinking healthcare consulting firm operating in East Africa, with headquarters in Nairobi, Kenya. Established to bridge the gap between healthcare infrastructure and accessible, high-quality services, ACS offers end-to-end solutions in healthcare facility design, health financing advisory, digital health, and operational management.
View All Jobs at Afia Concept Claims Settling Agency (ACS)
Client Success Executive
Job Type: Full Time
Qualifications
- BA/BSc/HND
- Bachelor's Degree in Business Administration, Marketing, Public Relations, Communications, Insurance, Healthcare Management, or a related field.
- Proficiency in Microsoft Office applications.
Experience
2 years
Location: Nairobi
Job Field: Customer Care, Success and Service
Role Purpose
The Client Success Executive is the day-to-day point of contact for assigned clients, responsible for building strong, professional relationships and ensuring every client request, service issue, and complaint is coordinated across ACS's Claims, Medical, Care Management, Provider Relations, and Finance teams and resolved on time.
The role supports client onboarding, monitors service delivery against agreed standards, and gathers client feedback to drive continuous improvement, client satisfaction, and long-term retention.
Minimum of 2 years' experience in client service, account management, customer experience, healthcare administration, insurance, or a related field.
Experience within healthcare, insurance, managed care, or customer-facing environments will be an added advantage.
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Afia Concept Claims Settling Agency (ACS) on www.acs.co.ke
- to apply
- Build your CV for free.
- Download in different templates.
Key Accountabilities
- Client Relationship Management
- Develop and maintain positive and professional relationships with assigned clients.
- Serve as a primary contact for day-to-day client enquiries and service-related matters.
- Build a thorough understanding of client requirements, expectations, and operational needs.
- Conduct regular client engagement and follow-up activities to strengthen relationships.
- Ensure clients receive timely communication and support regarding their requests.
- Foster client confidence through responsive and solution-oriented service.
- Client Support & Service Delivery
- Coordinate client requests and ensure prompt action by the relevant departments.
- Monitor service delivery to ensure adherence to agreed service standards and commitments.
- Follow up on outstanding issues to ensure timely resolution.
- Support the implementation of client-specific requirements and initiatives.
- Ensure accurate communication of client needs to internal stakeholders.
- Track service issues and ensure closure within agreed timelines.
- Client Onboarding & Account Management
- Support onboarding activities for new clients and members.
- Facilitate collection and maintenance of client information and documentation.
- Assist clients in understanding available services, processes, and support channels.
- Coordinate client account updates, benefit changes, and service notifications.
- Support implementation of new programs, products, and service offerings for clients.
- Stakeholder Coordination
- Work closely with Claims, Medical, Care Management, Provider Relations, Finance, Operations, and Customer Experience teams to address client needs.
- Coordinate internal follow-up on client concerns and service matters.
- Facilitate communication between clients and internal stakeholders.
- Escalate complex issues through appropriate channels and monitor progress until resolution.
- Complaint & Issue Resolution
- Receive, document, and track client complaints and service concerns.
- Investigate service issues and liaise with relevant departments to obtain resolutions.
- Provide timely updates to clients on the status of ongoing issues.
- Ensure complaints are managed professionally and resolved satisfactorily.
- Identify recurring service issues and recommend corrective actions.
- Maintain records of client feedback, complaints, and resolutions.
- Client Engagement & Retention
- Support activities aimed at enhancing client satisfaction and loyalty.
- Participate in client meetings, service reviews, and engagement sessions.
- Gather and document client feedback for continuous improvement purposes.
- Promote positive client experiences through proactive support and communication.
- Reporting & Administration
- Maintain accurate records of client interactions, requests, and service activities.
- Prepare routine client service reports and status updates.
- Track open action items and ensure timely follow-up.
- Maintain client files, correspondence, and related documentation.
- Support preparation of presentations, meeting minutes, and engagement materials.
- Ensure proper management of client information and records.
- Compliance & Quality Assurance
- Adhere to company policies, procedures, and service standards.
- Ensure confidentiality and proper handling of client information.
- Maintain compliance with contractual and regulatory requirements.
- Contribute to a culture of professionalism, accountability, and customer excellence.
- Key Performance Indicators
- Client Satisfaction
- Client Query Resolution
- Complaint Resolution
- Service Delivery Coordination
- Client Retention
- Stakeholder Relationship Management
- Follow-up and Action Closure