Key Account Manager
AI job insight
CDL Human Resource is seeking a Key Account Manager in Nairobi to manage customer relationships, reduce churn, support revenue growth and achieve sales targets. The role requires 3–5 years in customer relationship management or customer service, plus a relevant business or communications degree and a professional certification.
- Reduce churn, improve customer satisfaction, and support revenue and cost-saving goals.
- Build customer relationships through health campaigns and joint customer meetings.
- Monitor customer usage, key metrics, and revenue reports to identify risks early.
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CDL Human Resource is seeking a Key Account Manager in Nairobi to manage customer relationships, reduce churn, support revenue growth and achieve sales targets. The role requires 3–5 years in customer relationship management or customer service, plus a relevant business or communications degree and a professional certification.
- Reduce churn, improve customer satisfaction, and support revenue and cost-saving goals.
- Build customer relationships through health campaigns and joint customer meetings.
- Monitor customer usage, key metrics, and revenue reports to identify risks early.
- Grow existing accounts and generate new business through lead generation.
- Requires 3–5 years in CRM or customer service.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Key Account Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CDL Human Resource and the role in Nairobi.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Key Account Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CDL Human Resource before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Contribute to the reduction and prevention of Churn.
Contribute to the cost savings target of the business.
Monitor usage for customers and propose the appropriate plans to spur usage with the goal of increasing Revenues.
Build and maintain relationships with customers through health campaigns.
Ensure the effective management of the customer requests maintaining high achievement in all quality critical matrices.
Develop and demonstrate a thorough understanding of the customer needs and issues.
Based on Client interactions, monitoring of key metrics and revenue reporting, provide early identification of churn to mitigate potential client issues or dissatisfaction.
Identify opportunities to turn dissatisfied customers into satisfied customers.
Follow the laid down processes and procedures to effectively carry out Retention tasks and impact positively on the Revenues.
Work cross functionally to address issues raised through client interactions.
Create a business and market intelligence feedback for better management of products and services, communication, sales and delivery, as well as customer support and retention.
Support the Billing and Finance team in money collection and issue resolution.
Grow and develop existing customers as well as generating new business through lead generation.
Principal Outputs for this role
Contribute to the reduction and prevention of Churn
Achieve the sales targets as set out with line manager
Develop and demonstrate a thorough understanding of the customer needs and issues
Contribute to the cost savings target of the business
Build and maintain relationships with customers. Conduct joint customer meetings to drive volumes and profitability
Requirements
- Qualifications- Academic and Professional
- Relevant Business degree or Communications degree
- Professional Certification
- 3 – 5 years – Customer Relationship Management, Customer Service