Administrative Services Supervisor
AI job insight
Cigna is recruiting an Administrative Services Supervisor in Nairobi to lead administrative operations teams and improve service delivery. The role covers team development, workload and KPI management, operational reporting, technology-enabled change, and risk resolution.
- Lead administrative operations, workload, quality, and customer-service outcomes.
- Manage recruitment, onboarding, coaching, performance, and career development.
- Use operational data, reporting, KPIs, and root-cause analysis to improve delivery.
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Cigna is recruiting an Administrative Services Supervisor in Nairobi to lead administrative operations teams and improve service delivery. The role covers team development, workload and KPI management, operational reporting, technology-enabled change, and risk resolution.
- Lead administrative operations, workload, quality, and customer-service outcomes.
- Manage recruitment, onboarding, coaching, performance, and career development.
- Use operational data, reporting, KPIs, and root-cause analysis to improve delivery.
- Drive automation, AI, and digital-workflow adoption while managing operational risks.
- Bachelor's degree or equivalent relevant professional experience required.
- Minimum two years of leadership experience in operations, administration, or service delivery.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, Administrative operationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Other contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Administrative Services Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Cigna and the role in Nairobi.
- Add concrete examples related to internship, entregador, Administrative operations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Opened Career Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Administrative Services Supervisor role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Cigna before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
October 29, 2026
Nairobi
,
Kenya
Expiration date: December 28, 2026
2 Years
Gender: Both
Qualifications
Bachelor Degree
Job Description
Job Purpose
As an Administrative Supervisor, you’ll lead and develop administrative operations teams to deliver consistent, efficient and customer-focused services. You’ll oversee day-to-day operations, balance workloads and resources, and use operational insights to improve productivity, quality and service levels.
You’ll also lead your team through evolving ways of working, including changes driven by automation, artificial intelligence and digital technology, while maintaining engagement and service continuity.
What You’ll Do
Lead your team to achieve agreed productivity, quality, service and customer satisfaction outcomes through effective workload, inventory, capacity and priority management.
Develop employees through recruitment, onboarding, regular check-ins, coaching, feedback, performance management, training, goal setting and career-development discussions.
Lead operational and technology-enabled change, building employee readiness through clear communication, coaching and training while addressing adoption barriers.
Use management reporting, operational data and business insights to identify risks, guide decisions, optimize resources and improve service delivery.
Strengthen relationships with internal and external stakeholders across locations to support coordinated service delivery and operational improvement initiatives.
Resolve operational escalations through root-cause analysis and corrective action, while identifying and escalating quality issues, operational risks and control gaps in line with applicable policies and procedures.
Promote continuous improvement, automation and technology-enabled solutions, monitor adoption and operational outcomes, support team engagement activities and manage any allocated budget responsibly.
What You’ll Bring
A bachelor’s degree or equivalent relevant professional experience.
Experience in an operational, administrative or customer/service environment, including a
minimum of 2 years experience leading and supervising teams.
Experience managing productivity, quality and service-delivery KPIs, together with strong planning, workload-management and prioritization skills.
Strong analytical and problem-solving skills, with the ability to interpret operational data, translate findings into action and manage operational escalations.
Experience supporting process improvement and organizational change, including the ability to lead teams through uncertainty and evolving ways of working.
Experience with continuous improvement, automation or operational transformation initiatives.
Strong stakeholder-management, influencing, written and verbal communication skills, with fluency in English and the ability to engage teams across different locations and cultures.
Knowledge and Skills
- Soft Skills
- People leadership, coaching and employee development
- Employee engagement and accountability
- Customer focus and results orientation
- Stakeholder management and influencing
- Problem solving and managing ambiguity
- Clear written and verbal communication
- Collaboration and global perspective
- Change and transformation leadership
- Technical / Functional Skills
- Operational performance, workload and capacity management
- KPI, productivity, quality and service-level management
- Data-driven decision-making and operational reporting
- Root-cause analysis and continuous improvement
- Understanding of automation, artificial intelligence and digital transformation and their impact on operational processes, employee roles and service delivery
- Strong working knowledge of Microsoft Excel, PowerPoint, Word and Outlook
- Ability and willingness to learn about emerging technologies and apply them responsibly to operational challenges
- Nice to Have
- Experience leading teams across multiple countries or locations.
- Experience in healthcare, insurance, shared services or another high-volume operational environment.
- Experience using data and operational metrics to drive performance decisions.
- Experience with operational systems, CRM platforms, dashboards or workflow-management tools, or supporting automation, artificial intelligence, digital transformation or other technology-enabled change initiatives. Additional languages are also advantageous.