Business Development Officer
AI job insight
A Nairobi-based SACCO client seeks a Business Development Officer to grow membership and deposits, lead marketing, and improve member service. The full-time onsite role requires four years of experience and a diploma or degree; the client is not named in the posting.
- Full-time, onsite position in Nairobi reporting to the Chief Executive Officer.
- Four years of experience; BA/BSc/HND, Diploma, MBA/MSc/MA or Professional Certificate accepted.
- Owns marketing plans, member recruitment, retention, deposits and loan uptake.
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AI summary
A Nairobi-based SACCO client seeks a Business Development Officer to grow membership and deposits, lead marketing, and improve member service. The full-time onsite role requires four years of experience and a diploma or degree; the client is not named in the posting.
- Full-time, onsite position in Nairobi reporting to the Chief Executive Officer.
- Four years of experience; BA/BSc/HND, Diploma, MBA/MSc/MA or Professional Certificate accepted.
- Owns marketing plans, member recruitment, retention, deposits and loan uptake.
- Responsibilities include market research, KYC-compliant onboarding and customer service.
- The client is a medium-tier regulated non-withdrawable deposit-taking SACCO.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Never pay for any notarisation, certificate or assessment as part of any recruitment process. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Business Development Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kenya employer and the role in Nairobi.
- Add concrete examples related to sales, call_center, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- MediumThe employer is not clearly identified in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Business Development Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kenya employer before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
contact us
Business Development Officer
Job Type: Full Time
,
Onsite
Qualifications
- BA/BSc/HND
- ,
- Diploma
- ,
- MBA/MSc/MA
- ,
- Professional Certificate
Experience
4 years
Location: Nairobi
Job Field: Sales and Business Development
Our client, a medium tier Regulated Non-Withdrawable Deposit Taking Savings and Credit Cooperative Society (SACCO) based in Nairobi, is seeking a leader to fill the position of Business Development Officer to grow membership, lead marketing and raise the standard of member service.
Job Profile and Purpose
Reporting to the Chief Executive Officer, this position is directly accountable for recruitment of members, growth in deposits and loan uptake. The role plans and runs marketing, recruits members, ensures retention of members, and spearheads customer service initiatives.
Key responsibilities
- Marketing and business development
- Develop and implement the annual marketing and business development plan and budget, aligned to the strategic plan.
- Identify new market segments, employer groups and partnerships to grow membership and the deposit base.
- Promote Sacco products (savings, loans, Premier Savers and other schemes) through campaigns, member forums, events and digital channels.
- Manage the Sacco's brand, website and social media content and member communication materials.
- Conduct market research and competitor analysis, and recommend new or improved products.
- Monitor product performance and campaign return on investment.
- Member recruitment and retention
- Recruit new members through employer visits, workplace sensitization, referrals and outreach to member stations.
- Ensure complete and compliant onboarding, including KYC documentation and registration.
- Run member retention programmes and follow up on dormant and exiting members.
- Build relationships with employers and payroll offices to secure check-off arrangements and remittances.
- Coordinate member education and financial literacy sessions.
- Customer service
- Lead the customer service function and set service standards and turnaround times.
- Handle member enquiries, complaints and escalations, and track them to resolution.
- Run member satisfaction surveys and act on feedback.
- Train frontline staff on products, service etiquette and complaint handling.
- Support adoption of digital channels (mobile banking, member portal and the core banking system).
- Reporting, compliance and administration
- Prepare monthly and quarterly business development reports for management and the Board.
- Maintain accurate member and prospect records in the core banking system.
- Ensure marketing and service activities comply with SASRA guidelines, data protection law and Sacco policies.
- Support preparation for the AGM, delegates meetings and other member events.
- Perform any other duties assigned by the CEO.
- Qualifications, experience and competencies
- Minimum requirements (must have)
- Bachelor's degree in marketing, Business Administration, Commerce, Economics or a related field from a recognized university.
- At least 4 years' experience in marketing, sales or business development, with at least 2 years in a Sacco, bank, microfinance institution or insurance company.
- Proven record of meeting member/customer recruitment and deposit or sales targets.
- Proficiency in MS Office and working knowledge of a core banking system and CRM tools.
- Compliance with Chapter Six of the Constitution of Kenya (integrity): valid certificates of good conduct (DCI), HELB clearance, KRA tax compliance, CRB clearance and EACC clearance.
- Sacco Societies Act, SASRA regulations, Co-operative Societies Act and the Data Protection Act.
- Sacco products: BOSA and FOSA savings, credit products, share capital.
- Added advantage
- Professional marketing qualification, e.g. Diploma/Professional Certificate from the Chartered Institute of Marketing (CIM) or the Marketing Society of Kenya (MSK) will be an added advantage.
- Master's degree in Marketing, Business Administration (Marketing/Strategy) or a related field.
- Membership in good standing of MSK, CIM or a related professional body.
- Experience in a deposit-taking Sacco regulated by SASRA, or with employer-based (check-off) membership.
- Certificate in Customer Service or digital marketing.
Knowledge and Skills
Strong sales, negotiation and relationship-building skills.
Excellent communication and presentation skills in English and Kiswahili.
Customer focus and complaint-handling skills.
Planning, analytical and reporting skills.
Digital and social media marketing skills.
Team leadership and ability to train others.
High integrity, self-drive and willingness to travel to member stations.
Check how your CV matches this job
Method of Application
- Interested and qualified applicants are requested to:
- to click on the link below and fill out the online application form.
- Link :
- https://forms.gle/pLDdcvSChDvCBkZZ9
- Send an application letter, resume and certificates to [email protected]
- Applications must be received on or before 6th November 2026. Any applications received after the closing date shall not be accepted.
- Only shortlisted candidates will be contacted. If you do not hear from us by 10th November 2026, consider your application as unsuccessful.
- Interested and qualified? Go to
- forms.gle
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