Virtual Sales Representative
AI job insight
Victoria Courts is seeking a full-time Virtual Sales Representative in Mombasa to sell furniture through online consultations and lead follow-up. The role includes virtual showroom tours, quotations, order processing, customer support, and sales targets, with working hours from 8 to 5.
- Full-time, 8-to-5 role in Mombasa; applicants must be located in Kenya.
- Conduct virtual consultations, showroom tours, product recommendations, and lead follow-up.
- Handle quotations, order processing, delivery coordination, and post-purchase support.
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Victoria Courts is seeking a full-time Virtual Sales Representative in Mombasa to sell furniture through online consultations and lead follow-up. The role includes virtual showroom tours, quotations, order processing, customer support, and sales targets, with working hours from 8 to 5.
- Full-time, 8-to-5 role in Mombasa; applicants must be located in Kenya.
- Conduct virtual consultations, showroom tours, product recommendations, and lead follow-up.
- Handle quotations, order processing, delivery coordination, and post-purchase support.
- Work toward individual and team sales targets, including upselling and cross-selling.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in MombasaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Virtual Sales Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Victoria Courts and the role in Mombasa.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Virtual Sales Representative role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Mombasa under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Victoria Courts before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
V
Virtual Sales Representative
Victoria Courts
Sales
Today
New
Mombasa
Full Time
Confidential
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Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
As a Virtual Design Consultant, you will play a pivotal role in providing exceptional customer service and driving sales through the online space. Your primary responsibility is to assist customers through the entire online sales process, from initial inquiries to post-purchase support.
Key Responsibilities
- 1. Online Consultations
- Conduct virtual consultations with customers to understand their furniture needs and preferences.
- Provide personalized product recommendations based on customer requirements.
- 2. Lead Follow-Up
- Respond promptly to lead inquiries through various channels.
- Nurture leads through effective communication, addressing queries, and guiding them through the purchasing journey.
- 3. Product Knowledge
- Develop an in-depth understanding of the furniture products available, including features, materials, and styles.
- Stay updated on new arrivals, Marketing campaigns and product launches to provide accurate information to customers.
- 4. Virtual Showroom Tours
- Conduct virtual showroom tours for customers, showcasing furniture collections and highlighting key features.
- Assist customers in visualizing products within their living spaces through digital presentations.
- 5. Quoting and Pricing
- Provide detailed and accurate price quotes for furniture items, ensuring transparency in pricing and promotions.
- Clearly communicate any discounts, promotions, or special offers available.
- 6. Order Processing
- Guide customers through the online and offline ordering process, ensuring a seamless and friendly experience.
- Collaborate with the Branches & logistics team to coordinate delivery schedules and address customer delivery inquiries.
- 7. Customer Relationship Management
- Build and maintain strong relationships with customers by providing ongoing support and addressing post-purchase inquiries.
- Gather feedback to enhance the overall customer experience.
- 8. Sales Targets
- Work towards achieving individual and team sales targets.
- Proactively identify opportunities for upselling and cross-selling to maximize revenue.
- 9. Market Trends and Competitor Analysis
- Stay informed about industry trends, competitor offerings, and customer preferences.
- Provide insights to improve product offerings and Sales/Marketing strategies.
Qualifications and Skills
- Proven experience in online sales, preferably with a High lead conversion rate.
- Excellent communication and interpersonal skills.
- Tech-savvy with proficiency in virtual communication tools and platforms.
- Strong product knowledge and the ability to convey product features and benefits effectively.
- Goal-oriented with a customer-centric approach.
- Diploma in Business Management or equivalent
- Previous retail experience
- As a Virtual Design Consultant, you will play a pivotal role in providing exceptional customer service and driving sales through the online space. Your primary responsibility is to assist customers through the entire online sales process, from initial inquiries to post-purchase support.
Key Responsibilities
- 1. Online Consultations
- Conduct virtual consultations with customers to understand their furniture needs and preferences.
- Provide personalized product recommendations based on customer requirements.
- 2. Lead Follow-Up
- Respond promptly to lead inquiries through various channels.
- Nurture leads through effective communication, addressing queries, and guiding them through the purchasing journey.
- 3. Product Knowledge
- Develop an in-depth understanding of the furniture products available, including features, materials, and styles.
- Stay updated on new arrivals, Marketing campaigns and product launches to provide accurate information to customers.
- 4. Virtual Showroom Tours
- Conduct virtual showroom tours for customers, showcasing furniture collections and highlighting key features.
- Assist customers in visualizing products within their living spaces through digital presentations.
- 5. Quoting and Pricing
- Provide detailed and accurate price quotes for furniture items, ensuring transparency in pricing and promotions.
- Clearly communicate any discounts, promotions, or special offers available.
- 6. Order Processing
- Guide customers through the online and offline ordering process, ensuring a seamless and friendly experience.
- Collaborate with the Branches & logistics team to coordinate delivery schedules and address customer delivery inquiries.
- 7. Customer Relationship Management
- Build and maintain strong relationships with customers by providing ongoing support and addressing post-purchase inquiries.
- Gather feedback to enhance the overall customer experience.
- 8. Sales Targets
- Work towards achieving individual and team sales targets.
- Proactively identify opportunities for upselling and cross-selling to maximize revenue.
- 9. Market Trends and Competitor Analysis
- Stay informed about industry trends, competitor offerings, and customer preferences.
- Provide insights to improve product offerings and Sales/Marketing strategies.
Qualifications and Skills
- Proven experience in online sales, preferably with a High lead conversion rate.
- Excellent communication and interpersonal skills.
- Tech-savvy with proficiency in virtual communication tools and platforms.
- Strong product knowledge and the ability to convey product features and benefits effectively.
- Goal-oriented with a customer-centric approach.
- Diploma in Business Management or equivalent
- Previous retail experience
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