Shop Manager

Job Title: Shop Manager

Company: Generations Techzone

Location: Chuka, Kenya

Job Type: Full-Time, Onsite

Job Category: Sales, Retail Management and Business Development

Qualification: Diploma or Bachelor's Degree

Experience Required: 2–3 years

Salary: KSh 16,000–KSh 30,000 per month

Application Deadline: Not specified

Application Email: [email protected]

Job Overview

Generations Techzone is seeking a results-oriented and experienced Shop Manager to oversee the daily operations of its retail store in Chuka.

The successful candidate will be responsible for driving sales, supervising staff, maintaining excellent customer service, managing inventory, monitoring cash and stock reconciliation, and safeguarding company assets.

The role also involves monitoring employee performance, ensuring compliance with company procedures, coordinating with head office, and managing the shop's social media content through editing and posting.

The ideal candidate should have 2–3 years of retail management experience, strong leadership and sales skills, knowledge of smartphones and accessories, and the ability to meet sales targets while maintaining efficient store operations.

About Generations Techzone

Generations Techzone, also known as Techzone, is a technology retailer in Kenya offering smartphones, Android tablets, and technology accessories.

The company focuses on providing quality and affordable technology products while helping individuals and businesses remain connected, productive, and innovative.

Through its emphasis on customer service and technology products, Techzone aims to provide customers with a reliable shopping experience. The Shop Manager will play an important role in achieving these objectives by overseeing store performance, staff productivity, stock control, and customer satisfaction.

Key Responsibilities

• 1. Sales and Revenue Management
• - Drive daily, weekly, and monthly sales targets for smartphones and accessories.
• - Monitor sales performance and identify opportunities to improve revenue.
• - Prepare and submit daily sales reports.
• - Encourage sales attendants to achieve their individual and store targets.
• - Apply effective selling techniques to improve product sales and customer satisfaction.
• 2. Staff Management and Leadership
• - Supervise sales attendants and other support staff.
• - Set daily sales targets and conduct morning team briefings.
• - Monitor staff discipline, punctuality, grooming, and professionalism.
• - Support the development of employees' sales and customer service skills.
• - Monitor team performance and ensure staff meet their assigned responsibilities.
• 3. Customer Experience and Service
• - Ensure customers receive friendly, knowledgeable, and professional service.
• - Help customers understand product features and select suitable smartphones and accessories.
• - Handle escalated customer complaints and resolve them promptly.
• - Maintain a clean, organised, and attractive retail environment.
• - Promote customer satisfaction and encourage positive shopping experiences.
• 4. Stock and Inventory Control
• - Receive, verify, and record incoming stock.
• - Ensure products are stored safely and displayed appropriately.
• - Conduct daily stock spot checks and regular comprehensive stock counts.
• - Reconcile physical stock with inventory system records.
• - Identify and immediately report stock discrepancies.
• - Maintain accountability for company inventory and other assets.
• 5. Cash and Payment Management
• - Monitor sales transactions and ensure accurate reporting.
• - Support proper cash and stock reconciliation procedures.
• - Ensure staff use approved payment methods and point-of-sale systems correctly.
• - Promote accuracy and accountability in all store transactions.
• 6. Store Operations and Compliance
• - Ensure compliance with company policies, procedures, and standard operating procedures.
• - Coordinate with head office on supplies, maintenance, and operational requirements.
• - Maintain proper store organisation and presentation.
• - Help safeguard company property, merchandise, and equipment.
• - Ensure daily activities run efficiently and according to company standards.
• 7. Social Media Management
• - Edit social media content for the shop.
• - Prepare and publish posts promoting products and the store.
• - Help maintain the shop's online presence.
• - Support product visibility and customer engagement through social media updates.
• Qualifications and Requirements
• Applicants should meet the following requirements:
• - A diploma or bachelor's degree in Business, Sales, Management, or a related field.
• - At least 2–3 years of experience in retail management.
• - Experience in electronics or mobile phone retail will be preferred.
• - A strong background in sales and customer service.
• - Previous experience supervising a team.
• - Experience managing inventory and handling stock.
• - Understanding of smartphones, gadgets, and technology accessories.
• - Basic computer skills, including familiarity with POS systems, Excel, and inventory management software.
• - Ability to meet sales targets and monitor business performance.
• - Strong communication, negotiation, and leadership skills.
• - High integrity and attention to detail.
• - Ability to manage social media content through editing and posting.
• Key Skills and Competencies
• Leadership and Staff Management: Ability to supervise employees, assign duties, monitor performance, and maintain discipline.
• Sales and Negotiation: Ability to promote products, engage customers, and achieve sales targets.
• Customer Service: Ability to respond to customer needs, handle complaints, and maintain positive customer relationships.
• Inventory Management: Ability to monitor stock movements, conduct stock counts, and investigate discrepancies.
• Technology Knowledge: Familiarity with smartphones, Android tablets, gadgets, and accessories.
• Computer Proficiency: Ability to use POS systems, spreadsheets, and inventory management tools.
• Social Media Management: Ability to edit and publish content that promotes the shop's products.
• Integrity and Accountability: Commitment to protecting company assets and maintaining accurate financial and inventory records.
• Key Performance Indicators (KPIs)
• Performance in this role will be evaluated using the following indicators:
• - Monthly Sales Achievement: Performance against the store's monthly sales targets.
• - Customer Satisfaction: Quality of customer service and effectiveness in resolving complaints.
• - Staff Performance: Employee productivity, discipline, and achievement of sales targets.
• - Cash Reconciliation: Accuracy and accountability in handling sales transactions.
• - Stock Reconciliation: Accuracy of inventory records and prompt reporting of discrepancies.
• Salary and Benefits
• The advertised monthly salary range is KSh 16,000 to KSh 30,000.
• The vacancy announcement does not specify additional benefits, allowances, or other employment conditions.
• How to Apply
• Interested and qualified candidates should send their CV by email to:
• Application Email: [email protected]
• Email Subject: Shop Manager
• Applicants should use the position title as the subject of their email.
• The CV should clearly demonstrate relevant retail management experience, sales achievements, staff supervision, stock control, and customer service skills. Candidates should also highlight their knowledge of smartphones and accessories, computer skills, and any experience managing social media content.
• Application Deadline: Not specified.
• Interested applicants are encouraged to submit their applications and confirm any additional requirements directly with the employer.
• Job Summary
• Position: Shop Manager
• Employer: Generations Techzone
• Location: Chuka, Kenya
• Employment Type: Full-Time, Onsite
• Qualification: Diploma or Bachelor's Degree in Business, Sales, Management, or a related field
• Experience: 2–3 years in retail management
• Preferred Experience: Electronics or mobile phone retail
• Monthly Salary: KSh 16,000–KSh 30,000
• Application Email: [email protected]
• Email Subject: Shop Manager
• Deadline: Not specified
• Frequently Asked Questions
• 1. Where is the Generations Techzone Shop Manager job located?
• The position is based in Chuka, Kenya.
• 2. What qualifications are required for this position?
• Applicants should have a diploma or bachelor's degree in Business, Sales, Management, or a related field.
• 3. How much experience is required?
• Candidates should have 2–3 years of retail management experience. Experience in electronics or mobile phone retail is preferred.
• 4. What is the salary for the Shop Manager position?
• The advertised salary ranges from KSh 16,000 to KSh 30,000 per month.
• 5. Does the role involve social media management?
• Yes. The Shop Manager will be responsible for editing and posting social media content for the shop.
• 6. How can I apply?
• Send your CV to [email protected] and use “Shop Manager” as the email subject.
• 7. What is the application deadline?
• The vacancy announcement does not specify a closing date.
• Application Tips
• To strengthen your application:
• - Highlight your previous retail management experience.
• - Include measurable sales achievements where possible.
• - Describe your experience supervising staff and managing stock.
• - Mention your familiarity with smartphones, gadgets, and accessories.
• - Include your experience using POS systems, Excel, and inventory software.
• - Highlight any social media content creation or editing experience.
• - Ensure your CV is professional, accurate, and up to date.
• For more job description visit: jobopenings.co.ke
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• Generations Techzone
• Chuka
• KES 16,000 – 30,000
• Rolling Basis
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