Senior Manager- Fulfilment Center
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Senior Manager- Fulfilment Center at Kilimall in Nairobi. Strategic Operations Management: Develop and implement fulfilment strategies to achieve operational targets and customer satisfaction goals. Warehouse and Logistics Coordination: Work with the Warehouse and Logistics Leaders to streamline processes and ensure efficient fulfilment operations.
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Senior Manager- Fulfilment Center at Kilimall in Nairobi. Strategic Operations Management: Develop and implement fulfilment strategies to achieve operational targets and customer satisfaction goals. Warehouse and Logistics Coordination: Work with the Warehouse and Logistics Leaders to streamline processes and ensure efficient fulfilment operations.
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AI salary guide
Source salary availableThe source lists Please state your current and expected remuneration in your CV. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Other contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Manager- Fulfilment Center evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kilimall and the role in Nairobi.
- Add concrete examples related to retail, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Job in Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-09.
Source and safety check
- Job in Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-09
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Manager- Fulfilment Center role in retail, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kilimall before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Senior Manager- Fulfilment Center
KEY RESPONSIBILITIES
- Strategic Operations Management: Develop and implement fulfilment strategies to achieve operational targets and customer satisfaction goals.
- Warehouse and Logistics Coordination: Work with the Warehouse and Logistics Leaders to streamline processes and ensure efficient fulfilment operations.
- Operational Excellence: Oversee order processing, inventory accuracy, picking, packing, dispatch, transportation, and delivery coordination.
- Performance Management: Establish and monitor KPIs, service-level agreements, productivity targets, and operational standards.
- Cost Optimization: Drive initiatives to reduce operational costs, minimize wastage, and improve productivity.
- Process Improvement: Identify operational gaps and implement automation and best practices.
- People Management: Provide strategic direction to operational leaders and develop a high-performing team.
- Cross-Functional Collaboration: Work with Customer Service, Marketplace, Finance, and other departments to resolve operational challenges.
- Reporting and Decision-Making: Analyze operational data and provide actionable recommendations.
- Capacity Planning: Ensure operations can accommodate growth and peak-season demand while maintaining service quality.
- MINIMUM QUALIFICATIONS AND EXPERIENCE
- Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field.
- At least 10 years of overall experience in fulfilment operations, preferably within e-commerce, retail distribution, courier services, or high-volume environments.
- At least 5 years of management experience overseeing large-scale operations and managing operational managers or departmental leaders. Experience overseeing or coordinating both warehouse and logistics operations.
- Proven track record in high-volume order fulfilment, operational KPIs, cost optimization, inventory control, and service-level performance.
- Strong experience in strategic planning, process improvement, and operational transformation.
- Experience managing large teams, operational budgets, and multiple functions.
- Excellent analytical, problem-solving, decision-making, and stakeholder management skills.
- Strong leadership, communication, and cross-functional collaboration capabilities.
Method of Application
- Apply by sending an email with your CV and a convincing cover letter to
- [email protected]
- clearly stating the subject heading "SENIOR MANAGER-FULFILMENT CENTER" by 9TH NOVEMBER 2026. Please state your current and expected remuneration in your CV. Only shortlisted candidates will be contacted.