Sales Account Managers

Nairobi Central Hardware Nairobi Full Time Posted 2026-10-16

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Nairobi Central Hardware is hiring Sales Account Managers based in Baba Dogo, Ruaraka, Nairobi, paying KES 80,000–100,000. The role focuses on phone-based sales generation, customer relationship management, quotation processing, order fulfilment coordination, and product knowledge to drive growth across assigned accounts.

Salary range KES 80,000–100,000 with monthly sales targets
Phone-based B2B sales and account management focus
Prepare quotations, process orders in ERP, and follow up to convert leads

Source Job in Kenya Salary KES 80,000 – 100,000

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CountyNairobiCityNairobiContractFull TimePosted2026-10-16Close date2026-11-30Experience1 yearSourceJob in KenyaSalaryKES 80,000 – 100,000AddressBaba Dogo, Ruaraka, Nairobi

salesaccount managernairobiruarakab2b salescustomer relationshiphardwarefull timephone salesquotingsalesfactory

AI summary

Salary range KES 80,000–100,000 with monthly sales targets
Phone-based B2B sales and account management focus
Prepare quotations, process orders in ERP, and follow up to convert leads
Coordinate with warehouse on order fulfilment and delivery
Build long-term relationships with existing and dormant customers
Work location: Baba Dogo, Ruaraka, Nairobi

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AI salary guide

Source salary available

The source lists KES 80,000 – 100,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

Can you qualify for this role?

Required1+ years of relevant experienceThe job post includes a minimum experience signal.
RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
RequiredAvailability to work in NairobiThe vacancy is associated with this location.
UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

Likely requiredUpdated CV
Role specificCover letter or short employer message
OptionalProfessional references
Role specificAcademic or professional certificates
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Application tips for this job

Place your strongest Sales Account Managers evidence in the first half of your CV.
In your cover letter or employer message, connect your experience to Nairobi Central Hardware and the role in Nairobi.
Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
Follow the instructions from Job in Kenya; avoid sending documents to unofficial contacts or copied links.
Confirm the deadline, interview location and employer contact before sharing personal documents.
Plan to submit before the listed deadline: 2026-11-30.

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Job in Kenya
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Deadline is available: 2026-11-30

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Interview preparation

What experience makes you a strong fit for this Sales Account Managers role in sales, factory?
How have you handled responsibilities similar to those in this job post?
Are you available to work in Nairobi under the listed contract or schedule?

Prepare examples with clear responsibilities, tools used and measurable outcomes.
Review the source and research Nairobi Central Hardware before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

Sales Account Managers

LOCATION: BABA DOGO, RUARAKA, NAIROBI

SALARY: 80-100K

JOB SUMMARY:

We are seeking a motivated & enthusiastic Sales staff to join our dynamic sales team. The successful candidate will play a crucial role in driving sales by engaging with potential & existing customers over the phone. You will

be responsible for effectively communicating our product offerings, addressing customer inquiries, & managing relationships to close sales & ensure customer satisfaction. The ideal candidate will possess strong communication skills, a passion for sales, & the ability to resolve customer concerns professionally.

KEY RESPONSIBILITIES

Sales Generation & Business Development
Contact existing and prospective customers daily to generate sales opportunities.
Convert customer inquiries into confirmed sales orders.
Identify new sales opportunities within existing customer accounts.
Reactivate dormant customers through regular follow-up.
Build and maintain long-term customer relationships.
Achieve assigned monthly sales targets.
Increase customer purchase frequency and average order value.
Conduct follow-up calls after quotations to maximize conversion.
Customer Relationship Management
Serve as the primary contact for assigned customer accounts.
Develop strong relationships built on trust and professionalism.
Understand customer requirements and recommend suitable products.
Maintain regular communication with customers regarding promotions, stock availability, and new product introductions.
Ensure customers receive timely responses to all inquiries.
Quotations & Order Processing
Prepare accurate quotations promptly.
Follow up all outstanding quotations.
Convert approved quotations into sales orders.
Process customer orders accurately in the ERP system.
Verify product codes, quantities, pricing, discounts, and customer information before processing.
Ensure orders are completed accurately and within company procedures.
Product Knowledge & Technical Selling
Maintain thorough knowledge of the company\'s product portfolio.
Understand product specifications, applications, and advantages.
Recommend suitable alternatives when requested products are unavailable.
Cross-sell complementary products.
Upsell premium products where appropriate.
Educate customers on product usage and suitable applications.
Order Fulfilment Coordination
Coordinate with Warehouse to ensure timely order preparation.
Liaise with Dispatch regarding deliveries.
Follow up customer deliveries until completion.
Communicate delivery updates to customers.
Resolve delays affecting customer orders.
Customer Service & Complaint Resolution
Respond promptly to customer inquiries.
Resolve customer complaints professionally.
Coordinate product exchanges, returns, shortages, and damaged goods.
Escalate unresolved issues to the Head of Sales where necessary.
Ensure every customer interaction reflects positively on the company.
Collections Support
Follow up customers with overdue invoices.
Coordinate with the Finance Department regarding payment status.
Encourage timely customer payments.
Assist in resolving payment-related queries.
Data Management & Reporting
Maintain accurate customer records within the ERP system.
Record all customer interactions, quotations, sales, and follow-up activities.
Keep customer contact information updated.
Prepare daily, weekly, and monthly sales reports as required.
Maintain confidentiality of customer and company information.
Market Intelligence
Monitor competitor activities, pricing, and product offerings.
Gather customer feedback and communicate market trends.
Identify emerging customer needs and business opportunities.
Recommend product improvements based on customer feedback.
Team Collaboration
Work closely with the Warehouse, Dispatch, Finance, Procurement, Marketing, and Customer Service teams.
Participate in departmental meetings and sales reviews.
Share market intelligence with management.
Support company initiatives aimed at improving customer satisfaction and sales performance.
QUALIFICATIONS & SKILLS:
Minimum of a Bachelor Degree in Sales & Marketing, Customer Service, or related field.
Proven experience as a Telesales Representative or similar role in sales.
Demonstrated success in meeting or exceeding sales targets over the phone.
Strong proficiency with Tally ERP or similar ERP & CRM softwares.
Quick to learn new product information & effectively communicate features & benefits.
Exceptional verbal communication/written & interpersonal skills.
Ability to stay calm, composed, & professional, even when handling rejection or difficult customers.
Strong problem-solving skills with a focus on customer satisfaction

Method of application

If you are interested and qualified, kindly submit your application via the link provided below,
https://docs.google.com/document/d/1lndaVCVe9QxilJQUWDIS8FSZSdgC0a9jEcioZCyDIzA/edit?tab=t.0
Deadline Nov 30, 2026

Source and provenanceSource: Job in Kenya. Last checked: 2026-10-20.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.

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