Relationship Manager – Rift Valley Region
AI summary
Sidian Bank is hiring a Relationship Manager for the Rift Valley Region to drive sales targets, wallet share, and business growth across the assigned customer segment. The role focuses on selling and cross-selling bank products, building long-term profitable client relationships, and supporting branch strategic planning and compliance.
- Role based in the Rift Valley Region, Kenya
- Requires 5+ years of experience and a Bachelor's degree
- Open to all genders
- Focus on business growth, relationship management, and cross-selling
- Application deadline is November 22, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, sales, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Relationship Manager – Rift Valley Region evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Sidian Bank and the role in Not specified.
- Add concrete examples related to driver, sales, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Opened Career Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Relationship Manager – Rift Valley Region role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Sidian Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- September 23, 2026
- Expiration date
- November 22, 2026
- 5+ Years
- Gender
- Both
- Qualification
- Bachelor Degree
- Job Description
Job Purpose
The jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank’s products and services whilst building long-term profitable customer relationships.
KEY RESPONSIBILTIES
Branch strategic input and planning
Business Growth & Development
Marketing & Brand Management
Relationship Management & Customer
Experience
Branch Operations
Personal Leadership & Development
Risk & Compliance
Branch Strategic input and planning:
Contributes to the completion of the branch operational plan by preparing and implementing an individual business plan that encompasses strategies for performance on branch growth objectives.
Formulate and implement personal initiatives for assigned and new business portfolio aimed at increasing new business and share of wallet from existing clients.
Prepares a personal action plan that contributes to the overall branch budget.
Business Growth & Development:
Full responsibility for all product lines and all sales and business development for new and assigned business portfolio.
Achieve business growth of the Business portfolio (Both Assets and Liabilities) ensuring income, quality and portfolio growth targets are achieved.
Growth in client recruitment, increased transactional income, cross selling of products ,Customer relationship management as per set bank targets.
Develop new business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
Develop a new customer base by expanding markets and cross selling the bank products.
Develop a focused relationship management system, which increases the branch ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.
Enhance the appropriate controls and monitoring mechanisms for the development of a high-quality lending.
Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
Enhancing relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise and updating the call reports.
Ensuring compliance to the Environmental Social Management (ESM) policy and procedure in day to day branch business.
Leverage position as a trusted advisor to the customers to proactively manage PAR.
Utilize the banks MIS system for continuous tracking of own performance, monitoring of customer satisfaction and provision of management / statutory reports as applicable
Marketing & Brand Management
Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.
Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank.
Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.
Establish relationships with key clients or business influencers in the local area, including client entertainment within budget limits set by the business.
Support product specialists and the sales team in marketing of initiatives and other products to local businesses.
Relationship Management & Customer
Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer
and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
Achieve the set customer satisfaction score (CSAT), Customer Effort Score (CES), Customer Engagement Score and Net Promoter score (NPS).
Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise Branch Manager on improvements.
Engagement with customers and supporting them in times of personal need aimed at developing a strong bond and loyalty.
Minimize customer attrition by offering the required solutions to the customer and proactively responding to queries and complaints.
Achieve the required minimum client visits and customer engagement forums per year.
Identify financial and non-financial
At least 7 years’
in retail banking and/or commercial banking including a minimum of 4 years sales experience.
SKILLS & COMPETENCIES
Sound knowledge of Retail Banking/SME products, services and processes together with exposure in retail banking branch operations or customer service delivery.
Profound understanding of retail market, key competitors and offerings as well as our competitive edges to win quality customers.
Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers.
Strong leadership, marketing, sales and management skills.
Highly effective communicator with excellent interpersonal and motivational skills.
Solid performance management and motivational skills.
Excellent relationship building and stakeholder management skills.
Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills.
PROFESSIONAL CERTIFICATION
Diploma in Banking – AKIB (added advantage)
Requirements
- of HNW clients by conducting financial needs analysis
- Branch Operations:
- Support branch operations as assigned by the Branch Manager to manage leave and other emergency situations.
- Support the Branch Manager if called upon to be a Branch custodian and therefore adhere to the Branch opening procedure, branch cash procedure and other policies and procedures in the branch.
- Personal Leadership & Development:
- Set performance objectives and measures of success for in liaison with the Branch Manager and providing regular feedback from staff appraisal processes.
- Responsible for identifying personal career path in the bank.
- Keeping abreast with staff communications, attending staff meetings – morning huddles and weekly progress meetings.
- Preparing an annual Personal Development Plan (PDP) and ensuring its actualization.
- Adherence to the banks policies and procedures, dress code, code of conduct, HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment.
- Closure of identified deficiencies from concluded audits, correction within stipulated timelines, and ensure no repeat findings.
- Adhere to the set number of learning/training hours are achieved for self and direct reports, through E-learning and Internal training activities.
- DECISION MAKING AUTHORITY
- Customer onboarding as per policy.
- Portfolio management as per policy.
- Credit appraisal and debt monitoring for accounts in PAR or NPL as per policy.
- KYC compliance as per policy.
- ACADEMIC BACKGROUND
- University degree or above in a relevant business discipline e.g. business administration or finance.
- WORK