Relationship Manager, Public Sector
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KCB Group is seeking a Relationship Manager for the public sector in Rest of Kenya. The role focuses on sector strategy, business growth, client relationships, sales, portfolio pricing, and customer retention.
- Full-time role with working hours from 8 to 5
- Applicants must be based in Kenya
- Manage public-sector client relationships and commercial opportunities
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KCB Group is seeking a Relationship Manager for the public sector in Rest of Kenya. The role focuses on sector strategy, business growth, client relationships, sales, portfolio pricing, and customer retention.
- Full-time role with working hours from 8 to 5
- Applicants must be based in Kenya
- Manage public-sector client relationships and commercial opportunities
- Deliver revenue, profit, asset, liability, and customer growth targets
- Develop financial solutions and support cross-selling
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Rest of KenyaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Relationship Manager, Public Sector evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to KCB Group and the role in Rest of Kenya.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Relationship Manager, Public Sector role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Rest of Kenya under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research KCB Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
K
Relationship Manager, Public Sector
KCB Group
Accounting, Auditing & Finance
Today
New
Rest of Kenya
Full Time
Confidential
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Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Main Duties & Responsibilities
Strategy implementation:
Implement sector strategy in line with the overall Sector Strategy.
Deliver on Annual Business Growth Targets: Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.
Drive sustainable growth through understanding customer/prospects needs and delivering innovative and customized financial solutions to meet identified customer needs.
Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific sector knowledge and general macroeconomic issues and trends in the country and other relevant geographies and ensure that this is transferred to the relevant internal stakeholders.
Sales and business growth
Execute client deals in line with developed strategic client plans.
Executes sales growth tactics and targets in collaboration with business partners (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners).
Ensure strong cross-selling of existing and new products to existing and new clients.
Responsible for maintaining a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio.
Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets.
Drives the growth of non-financial performance such as new customer acquisition, Net Promoter Score, updated customer information, accurate segmentation of customers in the portfolio.
Relationship Management
Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest.
Relationship Management of Key Sector Customers and Stakeholders.
Develop critical relationships with client decision makers and regularly define and communicate commercial opportunities for new and existing clients of KCB Group.
Account monitoring
Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank.
Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities.
Risk Management
Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
Manage and maintain robust monitoring, controls, business continuity, governance and risk management environment.
Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy.
Ensure compliance to the Bank’s policies, procedures and regulatory requirements.
Key Performance Indicators
Revenue Growth
Fees and Commissions
Partnerships/Agreements
NFIs
New Business
% Achievement of revenue budget
% Achievement of Return on Equity
Client retention rate
Renewal rate
Improved client experience (NPS and CES)
Effective risk management
NPL
PAR
Quality internal and external relationships (e.g., with customers, internal and external stakeholders)
Academic & Professional Qualification
Essential:
University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
Desirable:
Professional qualifications (CPA, ACCA, AKIB)
Post graduate and or Banking qualifications will be an added advantage
Professional qualification in sales / marketing
Work Experience & Skills
Essential:
Five (5) years’ experience in Relationship Management and Sales
Credit Analysis and Skills Assessment
Client Portfolio Management
Knowledge of Trade and Transaction Banking products
Digital Savvy and Computer literacy
Entrepreneurial and Commercial thinking
Excellent research, analytical, and problem-solving skills.
Integrity & courage to challenge actions within various business units and the status quo.
Strong persuasion, management and communication skills
Strong organizational skills
Excellent stakeholder management skills
Desirable:
Prior experience of dealing with customers
High degree of interpersonal skills when dealing with a range of people and situations.
Negotiation and Influencing skills
Planning and personal organization
Main Duties & Responsibilities
Strategy implementation:
Implement sector strategy in line with the overall Sector Strategy.
Deliver on Annual Business Growth Targets: Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.
Drive sustainable growth through understanding customer/prospects needs and delivering innovative and customized financial solutions to meet identified customer needs.
Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific sector knowledge and general macroeconomic issues and trends in the country and other relevant geographies and ensure that this is transferred to the relevant internal stakeholders.
Sales and business growth
Execute client deals in line with developed strategic client plans.
Executes sales growth tactics and targets in collaboration with business partners (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners).
Ensure strong cross-selling of existing and new products to existing and new clients.
Responsible for maintaining a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio.
Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets.
Drives the growth of non-financial performance such as new customer acquisition, Net Promoter Score, updated customer information, accurate segmentation of customers in the portfolio.
Relationship Management
Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest.
Relationship Management of Key Sector Customers and Stakeholders.
Develop critical relationships with client decision makers and regularly define and communicate commercial opportunities for new and existing clients of KCB Group.
Account monitoring
Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank.
Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities.
Risk Management
Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
Manage and maintain robust monitoring, controls, business continuity, governance and risk management environment.
Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy.
Ensure compliance to the Bank’s policies, procedures and regulatory requirements.
Key Performance Indicators
Revenue Growth
Fees and Commissions
Partnerships/Agreements
NFIs
New Business
% Achievement of revenue budget
% Achievement of Return on Equity
Client retention rate
Renewal rate
Improved client experience (NPS and CES)
Effective risk management
NPL
PAR
Quality internal and external relationships (e.g., with customers, internal and external stakeholders)
Academic & Professional Qualification
Essential:
University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
Desirable:
Professional qualifications (CPA, ACCA, AKIB)
Post graduate and or Banking qualifications will be an added advantage
Professional qualification in sales / marketing
Work Experience & Skills
Essential:
Five (5) years’ experience in Relationship Management and Sales
Credit Analysis and Skills Assessment
Client Portfolio Management
Knowledge of Trade and Transaction Banking products
Digital Savvy and Computer literacy
Entrepreneurial and Commercial thinking
Excellent research, analytical, and problem-solving skills.
Integrity & courage to challenge actions within various business units and the status quo.
Strong persuasion, management and communication skills
Strong organizational skills
Excellent stakeholder management skills
Desirable:
Prior experience of dealing with customers
High degree of interpersonal skills when dealing with a range of people and situations.
Negotiation and Influencing skills
Planning and personal organization
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