Pension Administrator

Reporting to the Assistant Manager – Client Relations, the Pension Administrator will be responsible for the effective day-to-day administration of retirement benefits schemes, ensuring accurate processing of member and scheme transactions, responsive client service, timely reporting and adherence to applicable regulatory and scheme requirements.

The role will work closely with scheme members, Trustees, employers, regulators and internal teams to ensure that pension schemes are administered efficiently and that clients receive quality and timely support.

Key Responsibilities

• Manage the routine administration of Defined Contribution, Defined Benefit and Hybrid retirement benefits schemes, ensuring transactions are processed accurately and within agreed timelines.
• Respond to enquiries and requests from scheme members, Trustees and sponsoring employers, providing clear and timely information and escalating complex matters where necessary.
• Process member benefits, payments, transfers and other scheme-related transactions in accordance with approved procedures and applicable requirements.
• Generate and distribute member statements and other scheme information, ensuring records are complete, accurate and up to date.
• Maintain comprehensive and reliable scheme and member records and ensure appropriate documentation is filed and readily accessible.
• Support the preparation of scheme financial and administrative reports, including reports required for Trustee and Annual General Meetings.
• Prepare ad hoc operational and management reports relating to the pension portfolio as required.
• Who We’re Looking For
• Essential Knowledge, Skills and Experience
• Bachelor’s Degree in Business, Insurance, Actuarial Science, Statistics, Mathematics or a related field.
• Progress towards a relevant professional qualification such as AIIK, FSRI or ACII will be an added advantage.
• At least two (2) years’ relevant experience in pension/retirement benefits administration, preferably within a retirement benefits scheme administrator, insurance or financial services environment.
• Good understanding of retirement benefits scheme administration, including Defined Contribution, Defined Benefit and Hybrid schemes.
• Working knowledge of Retirement Benefits Authority (RBA) and Kenya Revenue Authority (KRA) requirements relating to pension schemes.
• Strong numerical and analytical skills, with a high level of accuracy and attention to detail.
• Good customer service and relationship management skills, particularly in dealing with members, Trustees and corporate clients.
• Strong written and verbal communication skills.
• Good organisational skills with the ability to manage multiple scheme administration activities and meet deadlines.
• Proficiency in Microsoft Office applications, particularly Excel.
• Why Join Us?
• Joining CIC Insurance Group as a Pension Administrator provides an opportunity to build and deepen your expertise in retirement benefits administration while contributing directly to the financial wellbeing of members and their families. You will gain hands-on exposure to the administration of diverse pension schemes, regulatory requirements, Trustee and member engagement, and the delivery of quality client service. At CIC, you will work in an environment that values integrity, innovation and professional growth while giving you the opportunity to develop your career within a leading African insurance and financial services organisation.
• About Us
• CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
• We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
• Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
• CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.

Job Purpose

Reporting to the Assistant Manager – Client Relations, the Pension Administrator will be responsible for the effective day-to-day administration of retirement benefits schemes, ensuring accurate processing of member and scheme transactions, responsive client service, timely reporting and adherence to applicable regulatory and scheme requirements.

The role will work closely with scheme members, Trustees, employers, regulators and internal teams to ensure that pension schemes are administered efficiently and that clients receive quality and timely support.

Key Responsibilities

• Manage the routine administration of Defined Contribution, Defined Benefit and Hybrid retirement benefits schemes, ensuring transactions are processed accurately and within agreed timelines.
• Respond to enquiries and requests from scheme members, Trustees and sponsoring employers, providing clear and timely information and escalating complex matters where necessary.
• Process member benefits, payments, transfers and other scheme-related transactions in accordance with approved procedures and applicable requirements.
• Generate and distribute member statements and other scheme information, ensuring records are complete, accurate and up to date.
• Maintain comprehensive and reliable scheme and member records and ensure appropriate documentation is filed and readily accessible.
• Support the preparation of scheme financial and administrative reports, including reports required for Trustee and Annual General Meetings.
• Prepare ad hoc operational and management reports relating to the pension portfolio as required.
• Who We’re Looking For
• Essential Knowledge, Skills and Experience
• Bachelor’s Degree in Business, Insurance, Actuarial Science, Statistics, Mathematics or a related field.
• Progress towards a relevant professional qualification such as AIIK, FSRI or ACII will be an added advantage.
• At least two (2) years’ relevant experience in pension/retirement benefits administration, preferably within a retirement benefits scheme administrator, insurance or financial services environment.
• Good understanding of retirement benefits scheme administration, including Defined Contribution, Defined Benefit and Hybrid schemes.
• Working knowledge of Retirement Benefits Authority (RBA) and Kenya Revenue Authority (KRA) requirements relating to pension schemes.
• Strong numerical and analytical skills, with a high level of accuracy and attention to detail.
• Good customer service and relationship management skills, particularly in dealing with members, Trustees and corporate clients.
• Strong written and verbal communication skills.
• Good organisational skills with the ability to manage multiple scheme administration activities and meet deadlines.
• Proficiency in Microsoft Office applications, particularly Excel.
• Why Join Us?
• Joining CIC Insurance Group as a Pension Administrator provides an opportunity to build and deepen your expertise in retirement benefits administration while contributing directly to the financial wellbeing of members and their families. You will gain hands-on exposure to the administration of diverse pension schemes, regulatory requirements, Trustee and member engagement, and the delivery of quality client service. At CIC, you will work in an environment that values integrity, innovation and professional growth while giving you the opportunity to develop your career within a leading African insurance and financial services organisation.
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