Relationship Executive
AI job insight
Old Mutual Kenya is hiring a Relationship Executive in Nairobi to manage intermediary and client relationships for an assigned portfolio. The role focuses on delivering superior customer experience, supporting profitable growth through retention and renewal pricing, and training clients on automation initiatives. Candidates need 2-3 years of insurance industry experience with SME/Corporate client handling.
- Manage end-to-end intermediary and customer relationships for assigned portfolio of schemes
- 2-3 years of insurance industry experience required, preferably in client servicing
- Experience handling SME/Corporate clients and portfolios is a must
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Old Mutual Kenya is hiring a Relationship Executive in Nairobi to manage intermediary and client relationships for an assigned portfolio. The role focuses on delivering superior customer experience, supporting profitable growth through retention and renewal pricing, and training clients on automation initiatives. Candidates need 2-3 years of insurance industry experience with SME/Corporate client handling.
- Manage end-to-end intermediary and customer relationships for assigned portfolio of schemes
- 2-3 years of insurance industry experience required, preferably in client servicing
- Experience handling SME/Corporate clients and portfolios is a must
- Focus on customer experience, NPS/NES targets, and profitable retention
- Train clients and intermediaries on automation initiatives
- Application deadline is 20 October 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Other contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Relationship Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Old Mutual Kenya and the role in Nairobi.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Job in Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-20.
Source and safety check
- Job in Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-20
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Relationship Executive role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Old Mutual Kenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
The Old Mutual Group have an exciting opportunity for a Relationship Executive.
The Relationship Executive is responsible for providing professional guidance on policy matters, ensuring comfort and assistance of clients/intermediaries, and communicating with clients and brokers on a timely basis for relevant concerns.
KEY TASKS AND RESPONSIBILITIES
End to end proactive management of Intermediaries and customer relationships for assigned portfolio of schemes.
Ensure superior customer experience is always provided to intermediaries/clients while working closely with other departments.
Track and report on delivery of OM Customer Service Charter to meet the NPS and NES targets
Contribute to the profitable growth of the portfolio based on set annual targets through profitable retention of existing business
Responsible for obtaining and providing correct market intelligence on renewal/Tender business to ensure it is correctly/competitively priced.
Proactively manage and reduce all costs including cost controls for adverse performing schemes.
Support on excess, undertakings, and premium collection.
Adhere to all the processes, procedures and controls set parameters.
Train and increase uptake of all automation initiatives by clients/intermediaries and having gained comprehensive understanding of the same.
Demonstrate teamwork/spirit and continued personal development.
Any other duties that may be assigned by the management.
SKILLS AND COMPETENCIES
Technical Skills:
Health Benefit Plans Management
Presentation & Public speaking skills
Key Accounts Management
Customer Servicing
Ability to work independently in a fast-paced environment
Highly motivated, flexible and adaptable nature.
Good business acumen and good understanding of the market
Self-starter who shows initiative and is able to work under minimal supervision
Personal and professional ethics
Generic Competencies:
Planning and Organising
Analytical Thinking & Risk Management
Process Discipline and Quality Orientation
Decision Making
Business Acumen
Strategic Orientation
Result Orientation
Developing Self/Others
Culture sensitivity on Diversity, Equity and Inclusion
KNOWLEDGE & EXPERIENCE
2-3 years’ experience in the insurance industry preferably in client servicing
Experience in handling SME/Corporate clients/portfolio is a must.
Sales experience and excellent report writing communication and interpersonal skills.
QUALIFICATIONS & ELIGIBILITY
Required Experience
2-3 years’ experience in the insurance industry preferably in client servicing
Experience in handling SME/Corporate clients/portfolio is a must.
Sales experience and excellent report writing communication and interpersonal skills.
Educational Requirement
University Graduate in business related degree com/Finance/Business Administration Administration-Insurance Option/Marketing/Economics
Professional insurance qualifications - CII/COP is an added advantage
Proficient in the use of Microsoft office suite & packages (word, excel, PowerPoint)
Method of application
- If you are interested and qualified, kindly submit your application via the link provided below,
- https://oldmutual.wd3.myworkdayjobs.com/Old_Mutual_Careers/job/Nairobi/Relationship-Executive_JR-84471?utm_source=Jobinkenya
- Deadline 20 October 2026 , 23:59