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Relationship Officer

Brightcom Investments Limited Kenya Full Time Posted 2026-10-12

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Brightcom Investments Limited is hiring a Relationship Officer to acquire and manage customers, process quality loans, and ensure timely repayment. The role involves customer acquisition, loan processing, disbursement, and arrears management within an assigned branch. Full-time schedule of 8 to 5 based in Kenya.

Full-time role, working hours 8 to 5
Salary listed as less than KSh 15,000
Department: Operations, reporting to Branch Team Leader

Source BrighterMonday Kenya Salary Less than KSh 15,000

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CountyNot specifiedCityNot specifiedContractFull TimePosted2026-10-12Close dateNot specifiedExperienceNot specifiedSourceBrighterMonday KenyaSalaryLess than KSh 15,000AddressAssigned Branch, Kenya

relationship officersalesmicrofinanceloanscustomer acquisitionoperationsfull timekenyabranch basedcollectionssalescall_center

AI summary

Full-time role, working hours 8 to 5
Salary listed as less than KSh 15,000
Department: Operations, reporting to Branch Team Leader
Duty station is the assigned branch
Focus on loan portfolio growth and arrears control
Involves field visits, CRB/IPRS checks, and collateral verification
Easy apply via BrighterMonday

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Source salary available

The source lists Less than KSh 15,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

Can you qualify for this role?

PreferredPractical evidence in sales, call_center, financeThe tags and summary point to skills connected with this role.
RequiredAvailability to work in KenyaThe vacancy is associated with this location.
UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

Likely requiredUpdated CV
Role specificCover letter or short employer message
OptionalProfessional references
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Place your strongest Relationship Officer evidence in the first half of your CV.
In your cover letter or employer message, connect your experience to Brightcom Investments Limited and the role in Kenya.
Add concrete examples related to sales, call_center, finance, ideally with measurable outcomes or clear responsibilities.
Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
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Interview preparation

What experience makes you a strong fit for this Relationship Officer role in sales, call_center?
How have you handled responsibilities similar to those in this job post?
Are you available to work in Kenya under the listed contract or schedule?

Prepare examples with clear responsibilities, tools used and measurable outcomes.
Review the source and research Brightcom Investments Limited before the interview.

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Original source description

Relationship Officer

Brightcom Investments Limited

Sales

Today

Easy apply

New

Full Time

KSh

Less than 15,000

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Job summary

The Relationship Officer is responsible for acquiring and managing customers, processing quality loans and ensuring timely repayment.

Language Requirement:

English

Working Hours:

Full Time - 8 to 5

Applicant Location:

Kenya

Job descriptions & requirements

Department: Operations

Reports to: Branch Team Leader

Duty Station: Assigned Branch

Job Purpose

The Relationship Officer is responsible for acquiring and managing customers, processing quality loans and ensuring timely repayment. The officer is expected to grow the loan portfolio while maintaining good customer relationships and keeping arrears under control.

Key Responsibilities

1. Customer Acquisition and Business Development
➢ Identify and approach potential customers within the assigned area.
➢ Promote the organization's loan products and services.
➢ Develop and maintain a pipeline of new customers.
➢ Build good relationships with existing customers and identify opportunities for repeat business and cross-selling.
➢ Conduct regular market visits and provide feedback on customer needs and competitor activities.
2. Loan Processing and Due Diligence
➢ Receive and process loan applications for new and existing customers.
➢ Collect and verify all required customer documents and information.
➢ Conduct proper customer and business visits before recommending a loan.
➢ Carry out background checks, including ID, IPRS, CRB, employment/workplace, business, residence and previous lender checks where applicable.
➢ Verify the authenticity and ownership of collateral and other supporting documents where required.
➢ Assess the customer's ability and willingness to repay.
➢ Ensure all loan applications are complete, accurate and within approved lending procedures.
3. Loan Disbursement and Customer Management
➢ Ensure all requirements are met before loan disbursement.
➢ Explain loan terms, repayment schedules and customer obligations clearly.
➢ Maintain accurate and up-to-date customer and loan records.
➢ Provide account statements and other approved customer information when required.
➢ Follow up newly disbursed loans and maintain regular contact with customers.
4. Collections and Arrears Management
➢ Monitor customer repayments on a daily basis.
➢ Follow up customers before and immediately after payments fall due.
➢ Take responsibility for arrears within the assigned portfolio.
➢ Contact and visit customers with overdue loans and agree on realistic payment arrangements.
➢ Follow up all promises to pay and report broken promises promptly.
➢ Escalate difficult or high-risk accounts to the Branch Head for further action.
➢ Work with the branch team on recovery of delinquent loans.
5. Records and Reporting
➢ Maintain accurate customer, loan and collection records.
➢ Ensure all information entered into the company's systems is complete and accurate.
➢ Prepare and submit daily, weekly, monthly and other required reports on time.
➢ Keep proper records of customer visits, collections, promises to pay and other follow-up activities.
➢ Protect customer information and organizational records.
6. Compliance and Conduct
➢ Follow all lending policies, procedures and applicable regulatory requirements.
➢ Maintain confidentiality of customer information.
➢ Report suspected fraud, false information or other irregularities immediately.
➢ Do not make unauthorized changes to loan terms or customer accounts.
➢ Maintain professional and respectful relationships with customers and colleagues.
➢ Demonstrate honesty, discipline, accountability, teamwork and effective communication.
KEY PERFORMANCE AREAS
➢ The Relationship Officer will be expected to achieve agreed targets in:
➢ New customer acquisition
➢ Quality loan disbursement
➢ Portfolio growth
➢ Collections
➢ Arrears/PAR management
➢ Customer retention and cross-selling
➢ Customer service
➢ Reporting and compliance
NOTE:
Performance will not be measured by loan disbursement alone. The quality of the loans, repayment performance and level of arrears in the officer's portfolio are equally considered.
Working Relationships
The Relationship Officer works under the Branch Head but is expected to take initiative, manage their assigned portfolio responsibly and work closely with other members of the branch and operations team.
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Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-10-13.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.

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