Network Service Delivery Lead
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Senior lead role overseeing enterprise B2B network service delivery governance across multiple operating markets. Focuses on delivery performance, backlog control, process standardization, cross-functional coordination, automation, and team leadership. Reports structured performance reviews and drives continuous improvement for enterprise connectivity solutions.
- Senior leadership role over enterprise network service delivery across multiple markets
- Governs delivery performance, aging orders, backlogs, escalations, and recovery plans
- Establishes standardized processes, QA/acceptance standards, and automation
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Senior lead role overseeing enterprise B2B network service delivery governance across multiple operating markets. Focuses on delivery performance, backlog control, process standardization, cross-functional coordination, automation, and team leadership. Reports structured performance reviews and drives continuous improvement for enterprise connectivity solutions.
- Senior leadership role over enterprise network service delivery across multiple markets
- Governs delivery performance, aging orders, backlogs, escalations, and recovery plans
- Establishes standardized processes, QA/acceptance standards, and automation
- Coordinates technical, PMO, commercial, and operations teams on solution readiness
- Based in Nairobi; monthly salary indicated at KES 150,000
AI job guide
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AI salary guide
Source salary availableThe source lists KES 150,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, Network OperationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Network Service Delivery Lead evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Sheer Logic Careers and the role in Nairobi.
- Add concrete examples related to internship, entregador, Network Operations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Sheer Logic Careers; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Sheer Logic Careers
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Network Service Delivery Lead role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Sheer Logic Careers before the interview.
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Original source description
Nairobi
Job Purpose
We are seeking an experienced and results-driven Lead, Network Service Delivery (B2B) to oversee and drive enterprise network service delivery governance across multiple operating markets. The successful candidate will be responsible for establishing delivery standards, monitoring performance, promoting best practices, and ensuring the timely and high-quality delivery of enterprise connectivity solutions.
This role focuses on governance, performance management, process optimization, and operational excellence rather than direct service delivery execution.
Key Responsibilities
- Delivery Performance Governance
- Monitor enterprise service delivery performance across multiple markets.
- Track delivery commitments and drive accountability through structured performance reviews.
- Identify gaps in people, processes, tools, and partner performance, and implement improvement initiatives.
- Benchmark market performance and promote adoption of best practices.
- Delivery Management and Backlog Control
- Manage delivery governance frameworks, reporting, and review cadences.
- Monitor aging orders, delivery backlogs, and escalations.
- Ensure recovery plans are implemented for delayed or high-priority customer deliveries.
- Drive improvements that reduce activation timelines and accelerate revenue realization.
- Process and Quality Governance
- Establish and enforce standardized delivery processes and operating procedures.
- Define quality assurance and acceptance testing standards.
- Monitor compliance with delivery standards and service commitments.
- Evaluate partner and vendor performance and drive continuous improvement.
- Cross-Functional Coordination
- Facilitate alignment between technical, project management, operations, and commercial teams.
- Ensure solution designs are complete and delivery-ready before implementation.
- Govern service handover processes to operational support teams.
- Escalate systemic delivery challenges and recommend corrective actions.
- Standardization and Automation
- Drive standardization of delivery frameworks, tools, reporting, and governance practices.
- Promote adoption of service management, inventory, and workforce management solutions.
- Identify and implement automation opportunities to enhance service delivery efficiency.
- Capability Development
- Provide leadership and guidance to service delivery teams across markets.
- Support skills development and knowledge-sharing initiatives.
- Foster a culture of operational excellence and customer focus.
Qualifications
- Bachelor’s degree in Electrical Engineering, Electronic Engineering, Telecommunications Engineering, or a related field.
- 5 to 6 years of experience within the telecommunications industry.
- Proven experience in enterprise network delivery, provisioning, or service deployment across multiple locations or countries.
- Strong understanding of enterprise connectivity solutions, including:
- Dedicated Internet Access (DIA)
- MPLS Networks
- SD-WAN
- Fiber Connectivity
- Fixed Wireless Access
- Satellite Connectivity
- IoT Connectivity Solutions
- Knowledge of IP networking, transmission technologies, service activation, and acceptance testing processes.
- Professional certification such as CCNP or equivalent is preferred.
- Project Management certification (PMP, PRINCE2, or equivalent) is an added advantage.
- Experience working across multiple markets within emerging economies is desirable.
- Strong leadership and stakeholder management skills.
- Ability to influence and drive results across geographically dispersed teams.
- Excellent problem-solving and decision-making abilities.
- Strong customer focus and commercial awareness.
- Quality and process improvement mindset.
- Excellent verbal and written communication skills.
- Ability to manage priorities in a fast-paced, multi-market environment.
- How to Apply
- Send your CV to
- [email protected]
- by 18
- th
- October 2026.