IT Infrastructure, Support & Cybersecurity Lead
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Lead IT infrastructure, support, cybersecurity, and business continuity for Spinners and Spinners Ltd in Nairobi. The role involves system optimization, team development, information security policy, disaster recovery planning, and delivery against defined KPIs and SLAs.
- Manage scalable and secure IT infrastructure, servers, networks, devices, and software
- Maintain at least 99.9% monthly uptime for critical systems
- Lead IT support operations, user training, and team performance
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Lead IT infrastructure, support, cybersecurity, and business continuity for Spinners and Spinners Ltd in Nairobi. The role involves system optimization, team development, information security policy, disaster recovery planning, and delivery against defined KPIs and SLAs.
- Manage scalable and secure IT infrastructure, servers, networks, devices, and software
- Maintain at least 99.9% monthly uptime for critical systems
- Lead IT support operations, user training, and team performance
- Develop cybersecurity and disaster recovery policies and plans
- Close all high-risk security findings within one month
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, entregador, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Other contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Infrastructure, Support & Cybersecurity Lead evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Spinners and Spinners Ltd (S&S) and the role in Nairobi.
- Add concrete examples related to security, entregador, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Infrastructure, Support & Cybersecurity Lead role in security, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Spinners and Spinners Ltd (S&S) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Core Responsibilities
IT Operations
Design, implement, and jointly administer—with the Head of Operations—the company’s IT infrastructure, including servers, end-user devices, networks, security systems, and software.
Ensure the infrastructure is scalable, secure, and optimized to support current and future business systems in alignment with company strategy.
Maintain 100% uptime and data protection across all IT systems.
Oversee IT service delivery in line with defined KPIs and SLAs.
Provide user training to maximize system adoption, productivity, and resource optimization.
Team Development & Accountability
Mentor and coach the IT Support Team.
Set clear performance targets and deliverables, and hold the team accountable for high-quality IT service delivery.
Identify and address team training and development needs to support continuous capability improvement.
Key Deliverables
IT Infrastructure Optimization
Assess the IT environment and recommend infrastructure improvements for approval and implementation.
Ensure IT systems deliver the required performance, scalability, and cost-efficiency.
Maintain an accurate and up-to-date IT asset register.
Information Security & Business Continuity
Design and implement a comprehensive Information Security & Cybersecurity Policy, subject to approval by the HOF.
Develop and implement a Disaster Recovery & Business Continuity Plan, subject to approval by the HOF.
Safeguard the confidentiality, integrity, and availability of IT systems, and ensure compliance with the Data Protection Act.
IT Support
Develop and implement SLAs for IT Support.
Continuously improve support service delivery in accordance with defined KPIs and SLAs.
Key Performance Indicators (KPIs)
IT availability: Maintain ≥99.9% critical-system uptime monthly, excluding approved maintenance.
Infrastructure efficiency: Reduce infrastructure cost per user by ≥1% quarterly while 100% of critical systems meet agreed performance and capacity thresholds.
Security and compliance: Verify 100% of applicable information security controls quarterly; close 100% of high-risk findings within one month.
Disaster recovery: Test recovery of 100% of critical systems monthly, achieving approved recovery time and recovery point objectives in 100% of tests.
IT support: Resolve ≥95% of tickets within SLA monthly and achieve ≥90% user satisfaction quarterly.
Proposed targets, subject to baseline validation and approval by the Head of Operations; to review monthly/quarterly where applicable and to refresh annually.
Key Decision-Making Areas
Assess and implement new IT infrastructure solutions, subject to approval by the HOF.
Identify team development opportunities and facilitate relevant training.
Drive improvements in IT service delivery, security, and compliance, subject to approval by the HOF.
Key Skills & Competencies
Network and systems administration
Information security management
Leadership, change management, and organizational capability
Effective communication and stakeholder management
Critical thinking and problem-solving
Effective application of AI
Qualifications & Experience
Bachelor’s degree in an IT-related field is required. Master’s degree in a relevant field would be an added advantage.
At least three years’ experience in the design and management of enterprise IT infrastructure, IT service delivery, and an information security programme is required.
Experience leading an IT support team is required.
IT Service Management certification, such as ITIL, is required.
Information security certification, such as CISSP, CISM, or CISA, is required.
Networking certification, such as CCNA, is required.
Experience in ERP administration is preferred.
Experience in Microsoft 365 administration is preferred.
Experience with cloud technologies, including IaaS, PaaS, and SaaS, is preferred.
Company Expectations
Uphold and embody the S&S Core Values.
Foster and strengthen the S&S Culture.
Champion and implement the Company and Operations Function Strategy.
Ensure the delivery of seamless, secure, and uninterrupted IT services.
Continuously drive innovative and impactful technology solutions.
Requirements
- Do you have at least 3 years’ experience managing enterprise IT infrastructure and IT service delivery?
- Have you previously led or supervised an IT support team?
- Do you hold an IT Service Management certification such as ITIL?
- Do you hold an information security certification such as CISSP, CISM, or CISA?
- Do you hold a networking certification such as CCNA?