Operations & Technology Executive
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Join a premium lifestyle and concierge business in Nairobi as an Operations & Technology Executive. You will oversee service operations, CRM and digital platforms, AI and automation, supplier performance, billing, reporting, and administrative processes.
- Full-time role working 8 to 5 in Nairobi
- 5–8 years' experience in operations, service delivery, or technology-enabled businesses
- Bachelor's degree in Operations, Information Systems, Business, or a related field
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Join a premium lifestyle and concierge business in Nairobi as an Operations & Technology Executive. You will oversee service operations, CRM and digital platforms, AI and automation, supplier performance, billing, reporting, and administrative processes.
- Full-time role working 8 to 5 in Nairobi
- 5–8 years' experience in operations, service delivery, or technology-enabled businesses
- Bachelor's degree in Operations, Information Systems, Business, or a related field
- Manage CRM, AI tools, digital platforms, SOPs, and operational performance
- Work closely with the CEO and management team
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KES 60,000 - 70,000 (市场估算范围，该职位未提供薪资信息). Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in entregador, technology, OperationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operations & Technology Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ATL Global Business and the role in Nairobi.
- Add concrete examples related to entregador, technology, Operations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Operations & Technology Executive role in entregador, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ATL Global Business before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
A
Operations & Technology Executive
ATL Global Business
Software & Data
2 months ago
Easy apply
Nairobi
Full Time
Tourism & Travel
Confidential
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Job summary
Our client is a premium lifestyle and concierge business providing personalized services and experiences to its members. They are focused on delivering exceptional service through a combination of personalized relationships, efficient operations, trusted suppliers and technology. As the business grows, the company is looking for talented professionals who can contribute to building a strong and scalable business.
The Operations & Technology Executive will ensure the seamless delivery of our client's services by overseeing operations, technology platforms, supplier performance and business administration. The role will also play an important part in leveraging AI, automation and technology to improve efficiency, strengthen operational processes and enhance the overall member experience. This is a hands-on role for an organized, analytical and solutions-focused professional who is comfortable working across operations, systems and administration.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
5 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Key Responsibilities
- • Manage daily service operations and workflow.
- • Oversee CRM, AI tools and digital platforms.
- • Develop and improve operational processes and Standard Operating Procedures (SOPs).
- • Manage supplier performance and service quality.
- • Oversee member billing, reporting and administration.
- • Monitor operational performance and recommend improvements.
- • Ensure compliance with governance and operational standards.
- • Identify opportunities to use technology and automation to improve efficiency.
- • Support the effective implementation and use of operational systems and tools.
- • Work closely with the CEO and the Management team on operational priorities and improvements.
- The ideal candidate will have:
- • A Bachelor's degree in Operations, Information Systems, Business or a related field.
- • 5–8 years' experience in operations, service delivery, technology-enabled businesses or a related environment.
- • Strong analytical and organizational skills.
- • Strong project management and process improvement capabilities.
- • Good understanding of CRM and digital platforms.
- • An interest in AI, automation and technology-driven business improvement.
- • Strong attention to detail and a structured approach to work.
- • Good problem-solving and decision-making skills.
- • The ability to manage multiple priorities and work effectively in a fast-paced environment.
- • Strong communication and stakeholder-management skills.
- Success in this role will be reflected in the smooth running of their operations, effective use of technology, strong supplier performance, accurate administration and continuous improvement of the processes that support an excellent member experience.
- The successful candidate will be expected to bring a practical, solutions-focused approach and identify opportunities to make the business more efficient as it grows.
- Why Consider This Opportunity?
- This is an opportunity to join our client at an exciting stage of their growth and contribute directly to the development of its operational and technology capabilities. The successful candidate will work closely with the Management team and will have the opportunity to contribute ideas, improve processes and help build the systems and operational standards that will support the company's growth.
- Our client is committed to creating a working environment where talented people can thrive, grow and bring their very best to their work. The company values initiative, integrity, accountability, collaboration and a willingness to continuously improve.
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