Tupande Zone Supervisor

November 6, 2026

Kenya

Expiration date: January 5, 2027

2 Years

Gender: Both

Qualifications

Bachelor Degree

Job Description

• Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
• Diploma and higher from a recognized institution.
• At least three years of experience in sales, agriculture, retail operations, customer service or team supervision.
• Willingness and ability to travel regularly throughout the assigned zone and work closely with small scale farmers.
• Ability to use computers, tablets, Google Workspace and the applications required for the role.
• Experience managing a team and supporting individuals to achieve clear performance targets.
• Ability to interpret sales, repayment, inventory, production and crop buying information and use it to guide team performance.
• Ability to follow established work plans and procedures while maintaining a strong focus on achieving set targets.
• Strong problem solving and decision making skills, including the ability to resolve or escalate issues promptly.
• Excellent spoken and written communication skills, fluency in the relevant local language and strong connections to the farming communities served.
• Strong organization, record keeping and attention to detail.
• Basic knowledge of agronomy is preferred.

Job Purpose

Seeking an exceptional people leader with strong commercial and analytical skills to drive sales, repayment, and operational excellence while maximizing farmer impact across Tupande’s zones.

Key Accountabilities

• Achieve the assigned sales, repayment, customer, impact, high value crop, crop buying, tree and poultry targets for the zone.
• Lead weekly zonal team meetings to review results, address challenges, provide training and develop and manage clear weekly work plans for Tupande Agents and Duka Assistants, ensuring that priorities and individual targets are understood, executed and tracked.
• Move regularly across all assigned territories to monitor performance and farmer engagement, identify challenges, and coach and support your staff to consistently achieve individual and zone targets.
• Support recruitment, onboarding, training and managing Tupande Agents, Duka Assistants, staff supporting aggregation activities and short term contract staff, including setting expectations, providing feedback and addressing performance gaps.
• Oversee Duka performance and ensure that Duka Assistants manage daily customer service, sales, stock, product display, data entry and cash handling according to company procedures.
• Review Duka controls and records regularly, investigate differences or concerns and ensure that corrective action is completed.
• Step into Duka or Buying Center operations when necessary to resolve an issue, manage an exception or provide temporary support.
• Oversee all high value crop activities within the zone, including farmer enrollment, planting, farm visits, crop monitoring, harvesting, quality checks, collection and buying.
• Oversee farmer training and crop buying activities, including production and post harvest practices, collection planning, staffing, weighing, handling, record keeping, quality grading and payment tracking, while resolving or escalating farmer concerns.
• Oversee tree nursery and poultry brooding operations and at the Stawi station, working closely with the owner, including production planning, seedling and chick care, inventory, quality, survival rates and readiness for distribution while ensuring that problems are identified and addressed promptly.
• Ensure that Stawi Station records are complete and accurate, and that production, monitoring and distribution remain on schedule.
• Support the planning and delivery of local sales campaigns, farmer meetings, product demonstrations, marketing and other activities that create sales opportunities.
• Work closely with the Area Coordinator and other teams to resolve operational challenges and deliver a consistent experience for farmers across the zone.
• Maintain accurate records and submit complete and timely reports on zone performance, operations, risks and required support.
• Ensure compliance with organization policies and procedures including but not limited to customer protection, staff management, cash, inventory, data, organizational property, crop quality and payments.