Senior NOC Engineer
AI job insight
CIC Insurance is seeking a Senior NOC Engineer in Nairobi to lead network and infrastructure monitoring, manage major incidents, and improve service reliability. The role requires at least five years in NOC, network operations, infrastructure support, or IT operations.
- Lead monitoring across network, infrastructure, cloud, and application services.
- Serve as the highest technical escalation point for complex incidents.
- Mentor junior NOC engineers and approve incident-resolution approaches.
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CIC Insurance is seeking a Senior NOC Engineer in Nairobi to lead network and infrastructure monitoring, manage major incidents, and improve service reliability. The role requires at least five years in NOC, network operations, infrastructure support, or IT operations.
- Lead monitoring across network, infrastructure, cloud, and application services.
- Serve as the highest technical escalation point for complex incidents.
- Mentor junior NOC engineers and approve incident-resolution approaches.
- Support disaster recovery, business continuity, and post-incident reviews.
- Use Grafana, Prometheus, Datadog, and Nagios monitoring tools.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in network monitoring, incident management, cloud operationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior NOC Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CIC Insurance and the role in Nairobi.
- Add concrete examples related to network monitoring, incident management, cloud operations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior NOC Engineer role in network monitoring, incident management?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CIC Insurance before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Reporting to the Service Reliability Manager, the Senior NOC Engineer will be responsible for providing technical leadership within the NOC, ensuring proactive monitoring, rapid incident resolution, operational excellence, and continuous service improvement. The role acts as the primary escalation point for complex infrastructure, network, and platform issues while mentoring junior engineers and supporting major incident management activities.
Key Responsibilities
- Lead the monitoring and management of network, infrastructure, cloud, and application services.
- Act as the highest technical escalation point within the NOC for unresolved incidents.
- Coordinate and drive major incident resolution activities, including stakeholder communication and service restoration.
- Perform advanced troubleshooting of network, infrastructure, cloud, and system-related issues.
- Analyze trends from alerts, incidents, and performance data to identify root causes and reliability risks.
- Define monitoring thresholds, alert tuning, and observability enhancements.
- Review and approve incident resolution approaches implemented by Junior NOC Engineers.
- Mentor, coach, and provide technical guidance to Junior NOC Engineers.
- Develop and maintain operational procedures, runbooks, and knowledge repositories.
- Participate in capacity planning, performance analysis, and reliability improvement initiatives.
- Support Change Advisory Board (CAB) activities and assess operational risks associated with changes.
- Lead post-incident reviews, problem identification, and corrective action planning.
- Support disaster recovery testing and business continuity exercises.
- Recommend automation opportunities and implement operational efficiencies.
- Who We’re Looking For
- Essential Knowledge/Skills and Experience Required:
- Bachelor’s Degree in Information Technology, Computer Science, Telecommunications, or related field.
- 5+ years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.
- Demonstrated experience managing critical incidents and operational teams.
- Key Skills & Competencies
- Network monitoring tools (Grafana, Prometheus, Datadog, Nagios)
- Solid networking concepts: TCP/IP,DNS,DHCP
- Routing & Switching: VPNs,VLANs
- Windows and Linux server administration fundamentals.
- Incident and problem management processes.
- Understanding of cloud environments (Azure or AWS).
- Good scripting knowledge (PowerShell, Bash, or Python).
- Solid familiarization with ITSM tools such as ServiceNow or Jira Service Management.