Collections Officer
AI job insight
Hakki Car Finance Limited is hiring a full-time Collections Officer in Nairobi to manage overdue accounts, negotiate repayment plans and support debt recovery. Candidates need a diploma, three years of experience and strong English communication skills.
- Full-time role managing overdue and defaulted client loan accounts in Nairobi.
- Negotiates repayment plans by phone, SMS, email and one-on-one consultation.
- Creates M-Pesa standing orders and clear repayment commitment letters.
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Hakki Car Finance Limited is hiring a full-time Collections Officer in Nairobi to manage overdue accounts, negotiate repayment plans and support debt recovery. Candidates need a diploma, three years of experience and strong English communication skills.
- Full-time role managing overdue and defaulted client loan accounts in Nairobi.
- Negotiates repayment plans by phone, SMS, email and one-on-one consultation.
- Creates M-Pesa standing orders and clear repayment commitment letters.
- Handles legal notices, collateral recovery, NTSA inspections and vehicle particulars.
- Three years of experience and a diploma or relevant bachelor's degree required.
- Salary is listed as KSh 30,000-45,000; working hours are 8 to 5.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 30,000 - 45,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Collections Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Hakki Car Finance Limited and the role in Nairobi.
- Add concrete examples related to call_center, internship, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
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- Original source link available
- Application method is clear
- Deadline not specified
- HighThe post may mention payment. Verify directly with the official source before continuing.
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Interview preparation
- What experience makes you a strong fit for this Collections Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Hakki Car Finance Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Collections Officer at an International Car Finance Company
Hakki Car Finance Limited
Customer Service & Support
Yesterday
Easy apply
New
Nairobi
Full Time
Banking, Finance & Insurance
KSh
30,000 - 45,000
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Job summary
Hakki Africa Ltd is a leading provider of vehicle financing solutions, dedicated to helping individuals and businesses secure affordable and flexible auto loans. We are looking for a proactive, results-driven, and customer-focused individual to join our Collections Team.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
3 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
The Collections Officer will be charged with managing client loan portfolios, optimizing collection operational efficiency, and mitigating portfolio risk through structured support and strategic repayment guidance provided to clients.
The ideal candidate is confident in communicating with customers, skilled at negotiating payment arrangements, and committed to achieving collection targets while maintaining positive customer relationships.
Key responsibilities
- Monitor and prioritize overdue and defaulted accounts in the CRM to limit exposure and maximize collections.
- Contact clients by phone, SMS, and email, negotiate realistic repayment plans, and follow up promptly on broken promises.
- Hold one-on-one consultations with clients to agree on debt resolution options.
- Set up automated payment options such as M-Pesa Ratiba standing orders.
- Draft Repayment Commitment Letters with clear, scheduled recovery terms.
- Administer statutory recovery procedures, issue legal notices, and escalate complex accounts for collateral recovery instructions.
- Ensure all collection activities comply with company policy, applicable laws, and ethical practices.
- Coordinate NTSA inspections, changes to vehicle particulars (tax classification, engine number), and reflective number plate applications.
- Keep accurate records, escalate disputed accounts, and handle customer concerns professionally.
- Prepare regular collection reports, work with other departments, and meet daily, weekly, and monthly targets.
Qualifications and Skills
- Diploma/Bachelor's degree in Business Administration, Banking & Finance, Credit Management or a related field.
- 1-3 years of experience in debt collection, credit control, customer service, or a related role.
- Experience working with collection targets and customer account portfolios is an added advantage.
- Excellent verbal and written communication skills.
- Strong negotiation, persuasion, and conflict-resolution skills.
- Customer service and relationship management skills.
- Strong attention to detail and record-keeping skills.
- Good problem-solving and decision-making abilities.
- Proficiency in Google workspace and relevant collection systems or CRM tools.
- High levels of integrity, professionalism, resilience, and accountability.
- Equal Opportunity Statement
- We are an equal opportunity employer committed to an inclusive workplace, where candidates are considered based on merit and qualifications.
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