Customer Service Representative
AI job insight
SunCulture is hiring a Customer Service Representative in Nairobi to handle a high volume of client inquiries, resolve complaints, and document interactions in CRM systems. The role requires 2+ years of call center experience and a Diploma or Degree in Communications, Customer Relations, or a related field. Salary is open and applications close on 30 October 2026.
- Full-time customer service role based in Nairobi at SunCulture, a solar irrigation company.
- Requires at least 2 years of call center experience as a Customer Service Representative.
- Minimum qualification: Diploma or Bachelor's Degree in Communication, PR, or related field.
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SunCulture is hiring a Customer Service Representative in Nairobi to handle a high volume of client inquiries, resolve complaints, and document interactions in CRM systems. The role requires 2+ years of call center experience and a Diploma or Degree in Communications, Customer Relations, or a related field. Salary is open and applications close on 30 October 2026.
- Full-time customer service role based in Nairobi at SunCulture, a solar irrigation company.
- Requires at least 2 years of call center experience as a Customer Service Representative.
- Minimum qualification: Diploma or Bachelor's Degree in Communication, PR, or related field.
- Responsibilities include answering high call volumes, resolving complaints, and using CRM software.
- Salary is open; application deadline is 30 October 2026.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, technology, Customer Service RepresentativeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to SunCulture and the role in Nairobi.
- Add concrete examples related to call_center, technology, Customer Service Representative, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-30.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in call_center, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research SunCulture before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Customer Service Representative
Date Posted: 01/10/2026
Job Type: Full Time
Job Level: Middle
Employer: SunCulture
Industry: Customer Service
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 30/10/2026
Customer Service Jobs, SunCulture Jobs. Customer Service Representative handles client inquiries and resolves technical queries, requires a Business/Communications Diploma/Degree and 2+ year customer support experience.
Key Accountabilities
- Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
- Resolving customer complaints or issues in a timely and efficient manner.
- Providing information to customers about products or services.
- Documenting customer interactions and transactions in a call center software or CRM system.
- Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
- Keeping current with company and industry-related information to ensure accurate information is provided to customers.
- Identifying and escalating complex customer issues to a supervisor or manager as needed.
- Following up with customers to ensure their needs were met.
- Participating in training and development programs to improve skills and performance.
Qualifications
- Bachelor’s Degree, Diploma in Communication, Customer Relations, Public relations, or any relevant field.
- At least 2 years experience working in a call center as a Customer Service Representative;
- Knowledge of call center terminology, applications, and metrics
- Hands-on, detail-oriented, and strong execution skills.
- Good communication skills, both written and spoken, with the ability to interact with customers professionally
- Independent thinkers who can thrive in a fast-paced dynamic environment.
- Have the ability to handle pressure, meet deadlines
- Be organized and be good in time management
- Basic computer skills.