Customer Experience Reliever
AI job insight
Ital Global is hiring a Customer Experience Reliever in Nairobi to serve as the first point of contact for patients and visitors at a healthcare facility. The role involves handling inquiries, supporting patient registration and appointments, and maintaining confidentiality and infection control standards. This is a full-time relief role requiring shift flexibility.
- Relief frontline role covering assigned shifts in Nairobi
- First point of contact for patients and visitors
- Requires empathy, professionalism, and confidentiality
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AI summary
Ital Global is hiring a Customer Experience Reliever in Nairobi to serve as the first point of contact for patients and visitors at a healthcare facility. The role involves handling inquiries, supporting patient registration and appointments, and maintaining confidentiality and infection control standards. This is a full-time relief role requiring shift flexibility.
- Relief frontline role covering assigned shifts in Nairobi
- First point of contact for patients and visitors
- Requires empathy, professionalism, and confidentiality
- Diploma or Bachelor’s degree in a related field required
- 6 months to 1 year of experience expected
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Never pay for any notarisation, certificate or assessment as part of any recruitment process. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, part_time, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Reliever evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ital Global and the role in Nairobi.
- Add concrete examples related to call_center, part_time, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Reliever role in call_center, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ital Global before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
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Customer Experience Reliever
Job Type: Full Time
Qualifications
- BA/BSc/HND
- ,
- Diploma
Experience
1 year
Location: Nairobi
Job Field: Customer Care, Success and Service
Role Purpose
The Customer Experience Reliever will support frontline service delivery by serving as the first point of contact for patients and visitors. The role requires professionalism, empathy, and strict adherence to healthcare protocols, including patient confidentiality, data protection, and infection control standards.
This is a relief role and requires flexibility to cover shifts as assigned.
Key Responsibilities
- Serve as the first point of contact for patients and visitors at the facility.
- Receive, screen, and direct incoming calls, inquiries, and walk-in patients appropriately.
- Support patient registration, appointment coordination, and basic service guidance.
- Communicate clearly and professionally with patients while maintaining empathy and discretion.
- Address patient concerns and complaints promptly and escalate when necessary.
- Maintain accurate records and relay messages to clinical and administrative teams.
- Uphold patient confidentiality, data protection, and infection prevention protocols at all times.
- Support smooth daily operations by covering shifts as required and assisting where needed.
- Maintain a visible, professional presence within the facility.
- Perform other related duties as assigned by management.
- Key Competencies and Skills
- Strong verbal and written communication skills.
- High level of empathy, patience, and emotional intelligence.
- Professional appearance and conduct suitable for a healthcare environment.
- Ability to multitask and remain calm under pressure.
- Reliable, punctual, and flexible with work schedules.
- Basic computer skills, including Microsoft Office.
- Minimum Requirements
- Diploma or Bachelor’s degree in Communication, Public Relations, Customer Service, or a related field.
- 6 months to 1 year customer service experience is an added advantage.
- Prior experience in a healthcare or service-oriented environment is desirable.
- Previous exposure to a hospital, clinic, or medical service environment will be an added advantage.
- Compensation
- Training Rate:
- Ksh 500 per day.
- Relieving Rate:
- Ksh 800 per day.
- Check how your CV matches this job
Method of Application
- Interested candidates who meet the above qualifications should send their updated CV to
- [email protected]
- .
- Build your CV for free.
- Download in different templates.