Counselling Officer II
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The Independent Policing Oversight Authority is recruiting one Counselling Officer II for its Complaints Management and Counselling Services Directorate in Nairobi. The role provides psychosocial support to complainants, families, witnesses, survivors and staff, assesses psychological status, maintains counselling records and contributes to reports and case intake. Applicants need a bachelor’s degree in Counselling, Psychology or an equivalent qualification.
- One position at Grade IPOA 9 under reference IPOA/HR/22/2026.
- Provides psychosocial support to complainants, families, witnesses, survivors and staff.
- Assesses clients’ psychological status and recommends appropriate action.
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AI summary
The Independent Policing Oversight Authority is recruiting one Counselling Officer II for its Complaints Management and Counselling Services Directorate in Nairobi. The role provides psychosocial support to complainants, families, witnesses, survivors and staff, assesses psychological status, maintains counselling records and contributes to reports and case intake. Applicants need a bachelor’s degree in Counselling, Psychology or an equivalent qualification.
- One position at Grade IPOA 9 under reference IPOA/HR/22/2026.
- Provides psychosocial support to complainants, families, witnesses, survivors and staff.
- Assesses clients’ psychological status and recommends appropriate action.
- Maintains counselling records, compiles data and supports internal and external reports.
- Requires a bachelor’s degree in Counselling, Psychology or an equivalent qualification.
- Full-time working hours are 8 to 5.
- Consolidated salary is 90,000–130,000.
AI job guide
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AI salary guide
Source salary availableThe source lists Consolidated Salary: 90,000–130,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, Counselling Officer, PsychologistThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Counselling Officer II evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Independent Policing Oversight Authority (IPOA) and the role in Nairobi.
- Add concrete examples related to internship, Counselling Officer, Psychologist, ideally with measurable outcomes or clear responsibilities.
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Interview preparation
- What experience makes you a strong fit for this Counselling Officer II role in internship, Counselling Officer?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Independent Policing Oversight Authority (IPOA) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
I
Counselling Officer - IPOA
Independent Policing Oversight Authority (IPOA)
Medical & Pharmaceutical
Yesterday
New
Nairobi
Full Time
Confidential
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Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
The Independent Policing Oversight Authority (IPOA) is established pursuant to the Independent Policing Oversight Authority Act Cap. 86 Laws of Kenya.
Its main function is to provide for civilian oversight over the work of the Police.
The Authority wishes to recruit results-oriented Kenyan citizens with drive, vision and creativity to fill the following vacant positions: -
Job Title: Counselling Officer II
Ref:
IPOA/HR/22/2026
Grade:
IPOA 9
1 Position
Consolidated Salary:
90,000 – 130,000
Directorate:
Complaints Management and Counselling Services
Department:
Counselling Services
Location / Work Station:
Headquarters / Nairobi / Regional Offices
Reporting Relationships:
Reports to Senior Assistant Director, Counselling Services
Job Purpose
This cadre is responsible for providing professional psychosocial support to external clients who are psychologically affected as a result of their victimization by the police as well as providing professional psychosocial support to staff members.
Key Responsibilities/ Duties / Tasks
An officer at this grade will undertake the following duties and responsibilities:
i. Supporting the implementation of policies, strategies, guidelines, plans, standards, tools and procedures pertaining to Counselling Services;
ii. Updating records in the counselling department;
iii. Collecting and collating data for developing internal and external reports for counselling services;
iv. Assessing clients' psychological status for appropriate action and recommendations;
v. Providing psychosocial services to complainants and their families, witnesses and survivors following police action or inaction;
vi. Providing psychosocial services to staff; and
vii. Participating in the case intake committee.
Knowledge, Experience and Qualifications Required
For appointment to this grade, an officer must have the following Qualifications:
i. Bachelor’s Degree in Counselling, Psychology or equivalent qualifications from a recognized institution;
ii. Membership to a relevant and recognized professional body;
iii. Valid practicing license issued by the Counsellors and Psychologists Board;
iv. Proficiency in computer applications.
How to Apply:
Interested applicants who meet the stated requirements are invited to submit their applications through the Authority’s CAREERS PORTAL, applications should be submitted no later than Tuesday, 10th November, 2026.
Director/Chief Executive Officer,
Independent Policing Oversight Authority,
1st Ngong Avenue, ACK Garden Annex, 2nd Floor,
P.O Box 23035 – 00100, Nairobi.
Email: [email protected]
Please note that upon receiving an offer of employment, the successful candidate will be required to comply with the provisions of Chapter Six of the Constitution of Kenya, 2010.
This includes submitting valid copies of the following documents:
A valid tax Compliance Certificate from the Kenya Revenue Authority (KRA);
A valid Certificate of Good Conduct from the Directorate of Criminal Investigation (DCI);
A valid Clearance Certificate from the Higher Education Loans Board (HELB);
A valid Clearance Certificate from an approved Credit Reference Bureau (CRB) (Must provide certificate or report);
A Valid Clearance form from the Ethics and Anti-Corruption Commission (EACC)
IPOA is an equal opportunity employer and shall not in its recruitment discriminate on the basis of race, religion, color, ethnic origin, political affiliation, sex or sexual orientation, pregnancy, marital status, disability, health or social status.
Canvassing will lead to automatic disqualification.
IPOA does not engage any recruitment agencies and no medical examination is required before one attends an interview.
IPOA does not charge a fee at any stage of the recruitment process (application, shortlisting or interview).
Only shortlisted candidates will be contacted.
Data Protection:
The Independent Policing Oversight Authority (IPOA) is committed to safeguarding your personal data in accordance with the Data Protection Act. Any personal data provided will be processed in line with our Privacy Policy.
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