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Complaints Management Officer II

Independent Policing Oversight Authority (IPOA) Nairobi Full Time Posted 2026-10-30

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IPOA is recruiting three Complaints Management Officer II positions to handle police misconduct complaints, support inquiries, maintain records and update complainants. The full-time role is based in Nairobi or at regional offices and carries a consolidated salary of KES 90,000–130,000.

Three positions; job reference IPOA/HR/17/2026; Grade IPOA 9.
Full time with working hours from 8 to 5; applicants must be Kenyan citizens.
Consolidated salary: KES 90,000–130,000.

Source BrighterMonday Kenya Salary Consolidated salary: KES 90,000–130,000

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CountyNairobiCityNairobiContractFull TimePosted2026-10-30Close dateNot specifiedExperienceNot specifiedSourceBrighterMonday KenyaSalaryConsolidated salary: KES 90,000–130,000

Complaints Management OfficerIPOANairobiFull TimePublic SectorPolice OversightComplaint HandlingOfficer IIinternshipComplaints managementPolice misconduct complaintsRecords management

AI summary

Three positions; job reference IPOA/HR/17/2026; Grade IPOA 9.
Full time with working hours from 8 to 5; applicants must be Kenyan citizens.
Consolidated salary: KES 90,000–130,000.
Bachelor’s degree required in listed disciplines or an equivalent qualification.
Work station is headquarters/Nairobi or regional offices.

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AI job guide

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AI salary guide

Source salary available

The source lists Consolidated salary: KES 90,000–130,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

Can you qualify for this role?

UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
PreferredPractical evidence in internship, Complaints management, Police misconduct complaintsThe tags and summary point to skills connected with this role.
RequiredAvailability to work in NairobiThe vacancy is associated with this location.
UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

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Role specificCover letter or short employer message
OptionalProfessional references
Role specificAcademic or professional certificates
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Application tips for this job

Place your strongest Complaints Management Officer II evidence in the first half of your CV.
In your cover letter or employer message, connect your experience to Independent Policing Oversight Authority (IPOA) and the role in Nairobi.
Add concrete examples related to internship, Complaints management, Police misconduct complaints, ideally with measurable outcomes or clear responsibilities.
Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
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BrighterMonday Kenya
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Interview preparation

What experience makes you a strong fit for this Complaints Management Officer II role in internship, Complaints management?
How have you handled responsibilities similar to those in this job post?
Are you available to work in Nairobi under the listed contract or schedule?

Prepare examples with clear responsibilities, tools used and measurable outcomes.
Review the source and research Independent Policing Oversight Authority (IPOA) before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

Complaints Management Officer - IPOA

Independent Policing Oversight Authority (IPOA)

Consulting & Strategy

Yesterday

New

Nairobi

Full Time

Confidential

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Language Requirement:

English

Work Type:

Full Time

Working Hours:

8 to 5

Applicant Location:

Kenya

Job descriptions & requirements

The Independent Policing Oversight Authority (IPOA) is established pursuant to the Independent Policing Oversight Authority Act Cap. 86 Laws of Kenya.

Its main function is to provide for civilian oversight over the work of the Police.

The Authority wishes to recruit results-oriented Kenyan citizens with drive, vision and creativity to fill the following vacant positions: -

Job Title: Complaints Management Officer II

Job Ref:

IPOA/HR/17/2026

3 Positions

Consolidated Salary:

KES 90,000 – 130,000

Grade:

IPOA 9

Directorate:

Complaints Management and Counselling Services

Department:

Complaints Management

Section / Unit:

Complaints Management

Location / Work Station:

Headquarters / Nairobi/ Regional Offices

Reporting Relationships:

Reports to Senior Assistant Director, Complaints Management / Assistant Director, Regional Coordination

Job Purpose

Receiving, sorting and processing complaints on police misconduct.

Key Responsibilities / Duties / Tasks

An officer at this grade will undertake the following duties and responsibilities:

i. Implementing strategies, policies, manuals, plans, standards and procedures pertaining to complaints management;

ii. Receiving, documenting and processing complaints;

iii. Updating records of all complaints received and processed;

iv. Participating in inquiries into complaints of police misconduct;

v. Participating in complaints management review meetings

vi. Implementing the recommendations of the Internal Case Intake Committee;

vii. Collecting and collating data for internal and external reports on complaints management;

viii. Implementing risk mitigation measures; and

ix. Providing feedback to the complainants on the status of complaints.

Knowledge, Experience and Qualifications Required

For appointment to this grade, an officer must have the following qualifications:

i. Bachelor’s Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution; and

ii. Proficiency in Computer Application.

How to Apply:

Interested applicants who meet the stated requirements are invited to submit their applications through the Authority’s CAREERS PORTAL, applications should be submitted no later than Tuesday, 10th November, 2026.

Director/Chief Executive Officer,

Independent Policing Oversight Authority,

1st Ngong Avenue, ACK Garden Annex, 2nd Floor,

P.O Box 23035 – 00100, Nairobi.

Email: [email protected]

Please note that upon receiving an offer of employment, the successful candidate will be required to comply with the provisions of Chapter Six of the Constitution of Kenya, 2010.

This includes submitting valid copies of the following documents:

A valid tax Compliance Certificate from the Kenya Revenue Authority (KRA);

A valid Certificate of Good Conduct from the Directorate of Criminal Investigation (DCI);

A valid Clearance Certificate from the Higher Education Loans Board (HELB);

A valid Clearance Certificate from an approved Credit Reference Bureau (CRB) (Must provide certificate or report);

A Valid Clearance form from the Ethics and Anti-Corruption Commission (EACC)

IPOA is an equal opportunity employer and shall not in its recruitment discriminate on the basis of race, religion, color, ethnic origin, political affiliation, sex or sexual orientation, pregnancy, marital status, disability, health or social status.

Canvassing will lead to automatic disqualification.

IPOA does not engage any recruitment agencies and no medical examination is required before one attends an interview.

IPOA does not charge a fee at any stage of the recruitment process (application, shortlisting or interview).

Only shortlisted candidates will be contacted.

Data Protection:

The Independent Policing Oversight Authority (IPOA) is committed to safeguarding your personal data in accordance with the Data Protection Act. Any personal data provided will be processed in line with our Privacy Policy.

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Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-10-30.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.

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