Job in Kenya
Business Development Officer – Retail Medical
AI job insight
AI job insight
Drive growth of CIC Insurance Group’s retail medical insurance portfolio through sales, intermediary acquisition, retention, renewals, and technical support. The role also covers customer service, policy administration, reporting, and resolving service and claims issues.
- Grow retail medical insurance sales and expand intermediary networks
- Support quotation conversion, renewals, pipeline tracking, and market intelligence
- Provide technical support and train intermediaries on insurance products
Source BrighterMonday Kenya
Salary Confidential
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CountyNot specifiedCityNot specifiedContractFull TimePosted2026-11-07Close dateNot specifiedExperience1 yearSourceBrighterMonday KenyaSalaryConfidential
business developmentretail medical insurancesales officerinsuranceintermediary relationshipscustomer servicerest of kenyasalessecurityretailcall_centerSales
AI summary
Drive growth of CIC Insurance Group’s retail medical insurance portfolio through sales, intermediary acquisition, retention, renewals, and technical support. The role also covers customer service, policy administration, reporting, and resolving service and claims issues.
- Grow retail medical insurance sales and expand intermediary networks
- Support quotation conversion, renewals, pipeline tracking, and market intelligence
- Provide technical support and train intermediaries on insurance products
- Resolve service and claims issues, including claims within five days
- Requires 1–3 years’ experience and a relevant bachelor’s degree
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Rest of KenyaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Business Development Officer – Retail Medical evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CIC Insurance Group and the role in Rest of Kenya.
- Add concrete examples related to sales, security, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Business Development Officer – Retail Medical role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Rest of Kenya under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CIC Insurance Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Reporting to the Manager – Retail Medical, this role exists to drive growth of the retail medical insurance portfolio through acquisition, retention, and strong intermediary relationships. The role supports sales conversion, provides technical assistance, and ensures excellent customer and partner service. It contributes directly to revenue generation and market expansion.
Key Responsibilities
- Issue medical examination letters
- Build and maintain relationships with intermediaries and distribution channels
- Prepare and follow up on quotations to convert business
- Update sales pipeline and track performance
- Recruit new intermediaries to grow portfolio
- Conduct market intelligence and product feedback
- Renewal follow-ups and reminders
- Provide technical support through meetings and presentations
- Train intermediaries on product knowledge
- Ensure compliance in licensing and contracting intermediaries
- Respond to customer and intermediary enquiries
- Raise refunds for customers
- Resolve service issues (scope, premiums, commissions)
- Prepare cover confirmation letters
- Any other duty assigned by the Manager
- Ensure accurate debiting and crediting of proposals
- Prepare and dispatch notes, schedules, utilization reports
- Process and dispatch membership cards
- Cancel policies due to non-payment
- Maintain clean and accurate membership records
- Keep client correspondence files up to date
- Store business correspondence and admin data safely
- Prepare weekly and monthly retail reports
- Prepare travel letters
- Issue decline letters
- Resolve claims issues within 5 days
- Who We’re Looking For
- Essential Knowledge/Skills and Experience Required:
- Bachelor’s degree in a Business-related field or Actuarial
- Insurance professional Qualifications, added advantage
- 1-3 Years’ experience
- Good communication skills
- Customer Focussed
- Business Acumen
- Negotiation and Influence
- Good level of emotional intelligence
- Why Join Us?
- Joining CIC Insurance Group as a Business Development Officer offers an exciting opportunity to drive business growth while building meaningful relationships across the Group’s distribution and intermediary networks. In this role, you will combine sales, relationship management, market intelligence, and customer service to grow the portfolio, convert new business, strengthen renewals, and identify opportunities for product and market expansion. You will also gain valuable exposure to the full customer journey, from quotation and onboarding to policy administration and claims resolution, while supporting intermediaries through technical guidance and product training. If you are commercially driven, customer-focused, and energized by achieving targets and developing lasting business relationships, CIC provides a dynamic platform to grow your career and make a measurable contribution to sustainable business growth.
- About Us
- CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
- We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
- Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
- CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
Job Purpose
Reporting to the Manager – Retail Medical, this role exists to drive growth of the retail medical insurance portfolio through acquisition, retention, and strong intermediary relationships. The role supports sales conversion, provides technical assistance, and ensures excellent customer and partner service. It contributes directly to revenue generation and market expansion.
Key Responsibilities
- Issue medical examination letters
- Build and maintain relationships with intermediaries and distribution channels
- Prepare and follow up on quotations to convert business
- Update sales pipeline and track performance
- Recruit new intermediaries to grow portfolio
- Conduct market intelligence and product feedback
- Renewal follow-ups and reminders
- Provide technical support through meetings and presentations
- Train intermediaries on product knowledge
- Ensure compliance in licensing and contracting intermediaries
- Respond to customer and intermediary enquiries
- Raise refunds for customers
- Resolve service issues (scope, premiums, commissions)
- Prepare cover confirmation letters
- Any other duty assigned by the Manager
- Ensure accurate debiting and crediting of proposals
- Prepare and dispatch notes, schedules, utilization reports
- Process and dispatch membership cards
- Cancel policies due to non-payment
- Maintain clean and accurate membership records
- Keep client correspondence files up to date
- Store business correspondence and admin data safely
- Prepare weekly and monthly retail reports
- Prepare travel letters
- Issue decline letters
- Resolve claims issues within 5 days
- Who We’re Looking For
- Essential Knowledge/Skills and Experience Required:
- Bachelor’s degree in a Business-related field or Actuarial
- Insurance professional Qualifications, added advantage
- 1-3 Years’ experience
- Good communication skills
- Customer Focussed
- Business Acumen
- Negotiation and Influence
- Good level of emotional intelligence
- Why Join Us?
- Joining CIC Insurance Group as a Business Development Officer offers an exciting opportunity to drive business growth while building meaningful relationships across the Group’s distribution and intermediary networks. In this role, you will combine sales, relationship management, market intelligence, and customer service to grow the portfolio, convert new business, strengthen renewals, and identify opportunities for product and market expansion. You will also gain valuable exposure to the full customer journey, from quotation and onboarding to policy administration and claims resolution, while supporting intermediaries through technical guidance and product training. If you are commercially driven, customer-focused, and energized by achieving targets and developing lasting business relationships, CIC provides a dynamic platform to grow your career and make a measurable contribution to sustainable business growth.
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Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-11-07.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.