Branch Leader
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Branch Leader role at Tugende in Machakos overseeing branch operations, driving portfolio growth, and leading sales teams. Requires a Business or Finance degree and 5+ years in financial services with 2–3 years in branch leadership. Full-time management position with deadline 31 October 2026.
- Full-time management role based in Machakos
- Employer is Tugende, a financial services company
- Requires a Business or Finance degree
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Branch Leader role at Tugende in Machakos overseeing branch operations, driving portfolio growth, and leading sales teams. Requires a Business or Finance degree and 5+ years in financial services with 2–3 years in branch leadership. Full-time management position with deadline 31 October 2026.
- Full-time management role based in Machakos
- Employer is Tugende, a financial services company
- Requires a Business or Finance degree
- 5+ years financial services experience needed, with 2–3 years in branch leadership
- Leads branch operations, sales, customer service, HR, and administration
- Salary is open; deadline to apply is 31 October 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in MachakosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Branch Leader evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Tugende and the role in Machakos.
- Add concrete examples related to sales, call_center, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-31.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-31
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Branch Leader role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Machakos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Tugende before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Job Title: Branch Leader
Date Posted: 16/10/2026
Job Type: Full Time
Job Level: Management
Employer: Tugende
Industry: Administration
Salary: Open
Location: Machakos
Country: Kenya
Deadline: 31/10/2026
Administration Jobs, Tugende Jobs. Branch Leader manages branch operations, drives portfolio growth, and leads sales teams, requires a Business or Finance Degree and 5+ years financial services experience with 2–3 years in branch leadership. Full-time role in Machakos.
Job Purpose
The branch leader is responsible for providing leadership to the entire branch team for business growth while ensuring optimal resource allocation. The branch leader is also the representative of the company in the branch’s area of operation, hence the key contact between Tugende and the business community.
The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing
Key Duties and Responsibilities
Branch and Field Operations
Oversight and coordination of all branch activities; directing and supervising all branch operational activities, including Sales, Customer service, Human Resources, and administration in accordance with Tugende’s Objectives and procedures
Prudent management of all branch resources, including human resources, assets, tools, and equipment. He/she should ensure that proper records are kept at all times.
Ensure profitability, scale up operational radius, portfolio growth, and portfolio quality by implementing strategies to improve productivity and operational performance in efforts to achieve the financial targets of the branch.
Maintain a forecast model that analyzes client optimal utilization to guide stock demands, manage the backlog through prioritizing, and a disbursement forecast that predicts periodic sales (weekly, monthly, quarterly, and annually).
Providing direction to branch teams by ensuring strict adherence to standard Operating procedures and guidelines in place, and compliance with all Tugende Policies and employee manuals.
Branch inventory management, including supervision of received stock, recording stock levels when delivered, and as they are shipped out of the branch. Supervise the update of the detailed record of each asset at the branch.
Perform branch routine checks, actively run spot-on audits to assess risk and identify processes that are not working, then engage management by advising on changes to be made to improve.
Portfolio Diversity – propose and recommend other assets for investment to limit exposure to few assets.
Market survey and analysis to identify new opportunities for Tugende’s target market and potential clients while assessing the existing portfolio challenges.
Oversee loan origination, credit assessments, and approval processes in line with company credit policy.
Monitoring competitor activity and market trends to inform branch strategies.
Implement strategies for recovering overdue accounts and managing non-performing loans.
Ensure timely and effective loan disbursement to approved customers.
Support technological uptake for everyone at the branch by supporting the implementation of the company’s IT Guidelines and best practices.
Ensure that all client agreements company copies are sent to the country office for archiving.
Oversee and promote staff welfare within the branch by ensuring a safe, secure, healthy, and supportive work environment, addressing employee concerns promptly, and facilitating initiatives that enhance morale, well-being, and work–life balance.
Customer Service Excellence
Resolve all escalated branch customer complaints promptly and professionally.
Building Rapport with the customers and the community, and ensuring they have a high quality of service aimed at driving Customer satisfaction and retention
Upskill the team to focus on timely and quick service delivery for the customers before, during, and after purchases to satisfy customer needs
Build a relationship with customers through routine stage visits and educate them on the different product types, services, and payment plans available.
Budgets and Forecasting
Budget and financial forecast for the Branch resources to ensure smooth operation of the branch by managing Utilities, Office supplies, Stationery, etc
Overall budget management through Monitoring track and report on branch utilisation versus the approved budget.
Understand and Timely approval of and accurate checking of branch requisitions, and planning of the operational and financial forecast of their branches. (Branch P&L)
Performance Management
Set clear expectations, monitor team performance, and provide constructive feedback and coaching to support high performance by ensuring that poor performance is actively managed in accordance with Tugende’s best practices and processes.
Identify and assess areas for personal and professional development and develop, implement, and manage performance and development plans to enhance performance.
Review and approve the team’s work plan (branch shifts), ensuring that the resources and capabilities required to undertake work are in place at all times to service the branch.
Compliance and Reporting
Enforce adherence to company policies, legal requirements, and regulatory guidelines at the branch for all business processes.
Ensure compliance with asset financing laws, KYC/AML requirements, and data protection standards.
Prepare and submit daily, weekly, and monthly branch performance reports to management, including emerging trends
Review monthly asset reports (all assets at the branch).
Track and report on sales initiatives at the branch
Key Qualifications, Experience, Working Conditions and Abilities
Bachelor’s degree in Business, Finance, Microfinance, Economics, or related field.
At least 5 years’ experience in financial services, with 2–3 years in a supervisory/branch leadership role.
Office and field-based role with frequent client interactions.
Demonstrated experience in credit management, asset financing, portfolio growth, and sales.
High integrity, strong compliance orientation, and risk management awareness.
Excellent communication, interpersonal, and report-writing skills.
Ability to work under pressure, meet targets, and manage competing priorities.
Analytical and problem-solving abilities.
Proficiency in Google Suite and CRM
Motorbike Riding Competence Class A2 , is a MUST requirement for this position.