Desktop and Site Support Engineer (Systems & Network Engineer)
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Teleperformance Kenya is hiring a Desktop and Site Support Engineer to design, maintain and troubleshoot network and systems infrastructure across contact centre sites. The role covers Cisco/Fortinet/Aruba networking, Windows Server, Active Directory, Microsoft 365 and client launch builds, plus on-call and planned night work. It is a full-time position based in Nairobi.
- Full-time Nairobi role with standard 8 to 5 working hours plus on-call/night work
- Focus on multi-site network, systems and contact-centre infrastructure support
- Requires 5+ years in network/systems roles and at least 2 in multi-site BPO or enterprise
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Teleperformance Kenya is hiring a Desktop and Site Support Engineer to design, maintain and troubleshoot network and systems infrastructure across contact centre sites. The role covers Cisco/Fortinet/Aruba networking, Windows Server, Active Directory, Microsoft 365 and client launch builds, plus on-call and planned night work. It is a full-time position based in Nairobi.
- Full-time Nairobi role with standard 8 to 5 working hours plus on-call/night work
- Focus on multi-site network, systems and contact-centre infrastructure support
- Requires 5+ years in network/systems roles and at least 2 in multi-site BPO or enterprise
- CCNA required; CCNP, Fortinet NSE, Microsoft Azure/365 or ITIL are an advantage
- Involves PCI DSS, ISO 27001 and Kenya Data Protection Act audit support
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Desktop and Site Support Engineer (Systems & Network Engineer) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Teleperformance and the role in Nairobi.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Desktop and Site Support Engineer (Systems & Network Engineer) role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Teleperformance before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
T
Desktop and Site Support Engineer (Systems & Network Engineer) | TP Kenya
Teleperformance
Software & Data
Today
New
Nairobi
Full Time
Confidential
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Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
As Desktop and Site Support Engineer (Systems & Network Engineer), you will keep our sites connected and help bring new clients live. Working with our network and systems specialists, you will design, change and support the infrastructure our contact centres run on, and make sure every critical system is well documented and understood by the team.
Key responsibilities
- Configure, maintain and troubleshoot switches, routers, firewalls, Wi-Fi and SD-WAN devices across sites.
- Monitor internet links, bandwidth and voice quality; test failover and work with service providers to resolve faults.
- Lead the IT build for new client launches: network segmentation, access, workstations, client VPNs and testing to go-live.
- Administer Windows Server, Active Directory, Group Policy, DHCP/DNS, Microsoft 365 / Entra ID and endpoint management.
- Support global platforms and security tools (for example web security gateways, MFA and endpoint protection) with regional teams.
- Set up and improve monitoring and alerting so issues are found before users report them.
- Maintain runbooks, network diagrams and configuration backups.
- Handle escalations from the IT support team and coach support specialists.
- Support audits and client security reviews (PCI DSS, ISO 27001, Kenya Data Protection Act).
Requirements
Degree in IT, Computer Science, Engineering or a related field.
5 or more years in network and systems roles, at least 2 in a multi-site BPO, contact centre or enterprise environment.
Hands-on experience with Cisco, Fortinet, Aruba or similar: VLANs, routing, ACLs, IPsec VPN and QoS for voice.
Strong Windows Server, Active Directory, Group Policy and Microsoft 365 / Entra ID skills.
Understanding of VoIP and SIP, and how network quality affects call quality.
Scripting skills for automation (PowerShell, Python or Bash).
CCNA required; CCNP, Fortinet NSE, Microsoft Azure / 365 or ITIL certifications are an advantage.
Available for on-call duty and planned night work.
Who we're looking for
Proactive:
you find and fix weak points before they cause outages.
Hands-on:
you build, test and troubleshoot yourself, and see an incident through to its root cause.
Disciplined:
you plan changes, test them and roll back cleanly when needed.
A team player:
you document what you build and share knowledge freely.
As Desktop and Site Support Engineer (Systems & Network Engineer), you will keep our sites connected and help bring new clients live. Working with our network and systems specialists, you will design, change and support the infrastructure our contact centres run on, and make sure every critical system is well documented and understood by the team.
Key responsibilities
- Configure, maintain and troubleshoot switches, routers, firewalls, Wi-Fi and SD-WAN devices across sites.
- Monitor internet links, bandwidth and voice quality; test failover and work with service providers to resolve faults.
- Lead the IT build for new client launches: network segmentation, access, workstations, client VPNs and testing to go-live.
- Administer Windows Server, Active Directory, Group Policy, DHCP/DNS, Microsoft 365 / Entra ID and endpoint management.
- Support global platforms and security tools (for example web security gateways, MFA and endpoint protection) with regional teams.
- Set up and improve monitoring and alerting so issues are found before users report them.
- Maintain runbooks, network diagrams and configuration backups.
- Handle escalations from the IT support team and coach support specialists.
- Support audits and client security reviews (PCI DSS, ISO 27001, Kenya Data Protection Act).
- Degree in IT, Computer Science, Engineering or a related field.
- 5 or more years in network and systems roles, at least 2 in a multi-site BPO, contact centre or enterprise environment.
- Hands-on experience with Cisco, Fortinet, Aruba or similar: VLANs, routing, ACLs, IPsec VPN and QoS for voice.
- Strong Windows Server, Active Directory, Group Policy and Microsoft 365 / Entra ID skills.
- Understanding of VoIP and SIP, and how network quality affects call quality.
- Scripting skills for automation (PowerShell, Python or Bash).
- CCNA required; CCNP, Fortinet NSE, Microsoft Azure / 365 or ITIL certifications are an advantage.
- Available for on-call duty and planned night work.
- Who we're looking for
- Proactive:
- you find and fix weak points before they cause outages.
- Hands-on:
- you build, test and troubleshoot yourself, and see an incident through to its root cause.
- Disciplined:
- you plan changes, test them and roll back cleanly when needed.
- A team player:
- you document what you build and share knowledge freely.
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