Officer, IT Platform Support Operations
AI job insight
NCBA is hiring an IT Platform Support Operations Officer in Nairobi to provide first-level technical support through ITSM tools, perform daily Close of Business activities across core platforms, and apply incident and problem management processes. This is a full-time role reporting to the Senior Manager, IT Platform Support Operations within the Digital Business department.
- Full-time role in Nairobi with standard 8 to 5 working hours
- First-level IT platform support using ITSM tools
- Daily Close of Business activities across core platforms
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NCBA is hiring an IT Platform Support Operations Officer in Nairobi to provide first-level technical support through ITSM tools, perform daily Close of Business activities across core platforms, and apply incident and problem management processes. This is a full-time role reporting to the Senior Manager, IT Platform Support Operations within the Digital Business department.
- Full-time role in Nairobi with standard 8 to 5 working hours
- First-level IT platform support using ITSM tools
- Daily Close of Business activities across core platforms
- One open position reporting to Senior Manager, IT Platform Support Operations
- Applicants must be based in Kenya
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- PreferredPractical evidence in internship, technology, IT SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Officer, IT Platform Support Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to NCBA and the role in Nairobi.
- Add concrete examples related to internship, technology, IT Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Officer, IT Platform Support Operations role in internship, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research NCBA before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
N
Officer, IT Platform Support Operations
NCBA
Software & Data
Today
New
Nairobi
Full Time
Confidential
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Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Officer, IT Platform Support Operations
Department:
Digital Business
Reports to:
Senior Manager, IT Platform Support Operations
Unit:
IT Platform Operations
Positions:
1
Country: Kenya
Role Summary
The IT Platform Support Operations Officer role is responsible for the provision of 1st level support though technical analysis and offering solutions to issues reported or escalated via the ITSM tools in place. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.
The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the Fintech’s internal and external customers.
Officer, IT Platform Support Operations
Department:
Digital Business
Reports to:
Senior Manager, IT Platform Support Operations
Unit:
IT Platform Operations
Positions:
1
Country: Kenya
Role Summary
The IT Platform Support Operations Officer role is responsible for the provision of 1st level support though technical analysis and offering solutions to issues reported or escalated via the ITSM tools in place. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.
The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the Fintech’s internal and external customers.
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