Customer Supply Manager
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Diageo is seeking a Customer Supply Manager to oversee customer collaboration, demand and supply planning, customer service, and international logistics across East Africa. The full-time role is based in Nairobi and requires a degree in Engineering or Supply Chain plus at least eight years of international logistics experience.
- Manage end-to-end supply activities across Kenya, Uganda, Tanzania, Ethiopia, Djibouti, and Central Africa
- Drive customer forecasting, order accuracy, and a 90%+ on-time, in-full delivery rate
- Support demand planning, customer service, logistics, and continuous operational improvement
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Diageo is seeking a Customer Supply Manager to oversee customer collaboration, demand and supply planning, customer service, and international logistics across East Africa. The full-time role is based in Nairobi and requires a degree in Engineering or Supply Chain plus at least eight years of international logistics experience.
- Manage end-to-end supply activities across Kenya, Uganda, Tanzania, Ethiopia, Djibouti, and Central Africa
- Drive customer forecasting, order accuracy, and a 90%+ on-time, in-full delivery rate
- Support demand planning, customer service, logistics, and continuous operational improvement
- Requires a BSc in Engineering or Supply Chain and at least eight years of international logistics experience
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Supply Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Diageo and the role in Nairobi.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-11.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-11
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Supply Manager role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Diageo before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Customer Supply Manager
Date Posted: 03/11/2026
Job Type: Full Time
Job Level: Management
Employer: Diageo
Industry: Logistics
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 11/11/2026
Logistics Jobs, Diageo Jobs. Customer Supply Manager oversees end-to-end customer collaboration, international logistics, and East African import processes, requiring a Supply Chain/Engineering Bachelor’s degree and 8+ years experience. Full-time role in Nairobi.
Job Purpose
Provide seamless end to end customer supply management from forecasting to cash with the customer base in East Africa (Kenya Uganda Tanzania and Ethiopia) enable meeting cluster NSV objectives.
The role covers end to end supply in EA. Demand & Supply Planning, Customer Service and Logistic.
Key Responsibilities
- End to end supply customer collaboration resulting in best-in-class feedback from customers regarding service levels
- Ensure appropriate SOPs developed and necessary stakeholders understand and deliver all requirements for delivery of product to Ethiopia and Djibouti and Central Africa
- Establish customer collaborative forecasting with key customers to meet forecast accuracy targets.
- Ensure all detail on orders and shipments to Ethiopia, Djibouti and Central are accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service
- Contribute to a culture of continuous improvement and knowledge sharing to drive operational excellence
- Purpose of the role:
- Provide seamless end to end customer supply management from forecasting to cash with the customer base in East Africa (Kenya Uganda Tanzania and Ethiopia) enable meeting cluster NSV objectives.
- The role cover end to end supply in EA, Demand & Supply Planning, Customer Service and Logistics
- Influence partner leadership teams to ensure effective ordering post triangulation to meet inventory targets on end markets.
- Work with multiple supply sites to deliver the volume.
- Ensure onboarding Africa Partner Markets best practice and leading customer service experience and sustainable operations in the region.
- Problem solve challenges that occur in the administrative process OTC and follow through to delivery of each order.
- Collaborate across East Africa to deliver continuous improvement across Supply as a value-add function
Qualifications
- BSc Engineering/ Supply Chain
- Minimum 8 years experience working in international logistics and customer service
- End to end customer collaboration resulting in best-in-class feedback from customers regarding service levels
- Expert in Import processes in East Africa
- Fluent in English
- Proven track record in implementing Change Management including including focus on people and process improvement
- Experience of the S&OP/IBP cycle
- Proven ability to influence stakeholders to deliver customer focused results
- Proven ability to anlayse detail at pace and provide conclusions and recommendations
- Experience in leading presentations and delivering results
- Culturally aware and able to adapt communication styles where requires
- Digital Capability: SAP APO, OMP/Kinaxis capability