Call Center Representative
AI job insight
Influx is recruiting qualified customer support agents for remote, full-time work in Nairobi. The role covers voice, email, and chat support across e-commerce, installation services, technology, fintech, and telecommunications, with performance KPIs and customer-resolution duties.
- Full-time, remote position based in Nairobi
- BA/BSc/HND qualification required
- Supports customers by phone, email, and chat
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Influx is recruiting qualified customer support agents for remote, full-time work in Nairobi. The role covers voice, email, and chat support across e-commerce, installation services, technology, fintech, and telecommunications, with performance KPIs and customer-resolution duties.
- Full-time, remote position based in Nairobi
- BA/BSc/HND qualification required
- Supports customers by phone, email, and chat
- Own BYOD setup with a compatible Windows laptop
- Requires 50–55 Mbps internet and a wired headset
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Never pay for any notarisation, certificate or assessment as part of any recruitment process. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Center Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Influx and the role in Nairobi.
- Add concrete examples related to retail, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Center Representative role in retail, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Influx before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
contact us
Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
View All Jobs at Influx
Call Center Representative
Job Type: Full Time
,
Remote
Qualifications
BA/BSc/HND
Experience
Location: Nairobi
Job Field: Customer Care, Success and Service
We are growing rapidly and are currently sourcing qualified agents to join our talent pipeline in preparation for upcoming client requirements.
E-commerce & Fashion
Experience with online retail platforms or fashion brands, including tools like Shopify and Gorgias. Strong written communication skills and the ability to deliver top-tier customer support are key.
Installation Services (Voice Support)
Comfortable handling high call volumes, with strong voice support experience. You thrive in a fast-paced, detail-oriented environment.
Tech & App Support
Skilled in troubleshooting software, mobile apps, or hardware. Able to guide customers through technical challenges with clarity, patience, and empathy.
Fintech
Experience supporting digital financial platforms that offer secure, fast, and seamless cross-border payment solutions. Confident in assisting customers with transactions and navigating digital financial services.
Telecommunications / Mobile Network
Experience in a mobile network or any telecommunications company.
Essential Duties:
Handle high volumes of customer interactions on phone, email, and chat
Provide timely and effective support to resolve customer issues
Deliver a positive customer experience while meeting performance KPIs
Communicate clearly and professionally with customers and internal teams
Identify customer needs and offer appropriate solutions
Take ownership of customer concerns through to resolution
Build and maintain strong customer relationships
Technical Requirements (BYOD)
Laptop only (No Chromebook, Linux, or Desktop) | Windows 10+
Intel Core i5 (10th Gen+) | 8GB RAM minimum
50–55 Mbps internet speed | Wired, noise-cancelling headset
Quiet, dedicated workspace
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Influx on influx.typeform.com
- to apply
- Build your CV for free.
- Download in different templates.