Assistant SPA Manager

Kempinski Hotels Nairobi Other Posted 2026-11-05

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Kempinski Hotels is seeking an Assistant SPA Manager in Nairobi. The role supports the Spa Manager with team leadership, guest service, bookings, sales targets, stock control, facility standards, and health and safety compliance.

Support the Spa Manager in daily spa operations and team leadership
Manage guest service, bookings, treatments, and product sales
Monitor spa standards, cleanliness, hygiene, and health and safety procedures

Source Job in Kenya Salary Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

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CountyNairobiCityNairobiContractOtherPosted2026-11-05Close date2026-11-30Experience1 yearSourceJob in Kenya

assistant spa managerspa managementhospitalitybeauty and wellnessguest servicesales and marketingteam leadershipNairobientry levelsaleshospitalityretail

AI summary

Support the Spa Manager in daily spa operations and team leadership
Manage guest service, bookings, treatments, and product sales
Monitor spa standards, cleanliness, hygiene, and health and safety procedures
Assist with forecasts, stock levels, requisitions, budgets, and commercial targets
Entry-level role requiring 1 to 3 years of experience
Applications close on November 30, 2026

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AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

Required1+ years of relevant experienceThe job post includes a minimum experience signal.
RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
PreferredPractical evidence in sales, hospitality, retailThe tags and summary point to skills connected with this role.
RequiredAvailability to work in NairobiThe vacancy is associated with this location.
UnclearComfort with the Other contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

Likely requiredUpdated CV
Role specificCover letter or short employer message
OptionalProfessional references
Role specificAcademic or professional certificates
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Application tips for this job

Place your strongest Assistant SPA Manager evidence in the first half of your CV.
In your cover letter or employer message, connect your experience to Kempinski Hotels and the role in Nairobi.
Add concrete examples related to sales, hospitality, retail, ideally with measurable outcomes or clear responsibilities.
Follow the instructions from Job in Kenya; avoid sending documents to unofficial contacts or copied links.
Confirm the deadline, interview location and employer contact before sharing personal documents.
Plan to submit before the listed deadline: 2026-11-30.

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Job in Kenya
Original source link available
Application method is clear
Deadline is available: 2026-11-30

No major risk signal was detected in the captured text.

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Interview preparation

What experience makes you a strong fit for this Assistant SPA Manager role in sales, hospitality?
How have you handled responsibilities similar to those in this job post?
Are you available to work in Nairobi under the listed contract or schedule?

Prepare examples with clear responsibilities, tools used and measurable outcomes.
Review the source and research Kempinski Hotels before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

Assistant SPA Manager

Key Responsibilities

To oversee the spa in absence of the Spa Manager and have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Kempinski Spa.
Provide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team.
Take responsibility for ensuring maximized booking & delivery of guest service journey by therapists from beginning to end.
Take responsibility in ensuring products are used as per protocols and maintaining quantity measure controls.
Actively contributing in and directing all meetings as necessary.
Take full responsibility for assisting the Spa Manager in reviewing all suggestions and comments from staff and guests and making necessary adjustments.
Full responsibility for assisting the Spa Manager monitoring all facility and service standards and keeping him/her up to date of any operational opportunities.
To deal with problems, enquiries and complaints from Spa guests & inform the Spa Manager.
To ensure that the Health and Safety Policy and Procedures are implemented and monitored with relation to cleanliness and hygiene.
To maintain and update equipment, products, service and standards as required.
To take care of Spa guests in an individually focused and conscious way. To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa.
To ensure all spa team members are following the training & procedures for the guest journey and that sales of treatments and products are maximized.
To ensure that a high standard of cleanliness is always maintained throughout the facility.
To assist in achieving agreed commercial targets at the spa through attractive marketing strategies and packages.
To assist in spa commissions tabulations within the stipulated timelines and following up for timely approval
To liaise with the Spa Manager on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.
To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the spa.
To be responsible for instigating progressive, professional and well-organized training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements.
Supervise spa therapists, attendants, answering queries and identifying training needs.
Develop the therapist’s roster and assist with the appointment schedule.
Ensure the spa’s operating procedures and policy manuals are implemented and updated as required with the approval of Kempinski and assist with the development and updating of the spa menu.
Assisting the Spa Manager in tracking and developing statistical reporting.
Keeping accurate and up-to-date records and statistics on the spa employees.
Will take full responsibility for assisting the Spa Manager to monitor operating supplies for the spa department and to generate necessary purchase requisitions.
Skills, Knowledge and Expertise
Kenyan citizen
Degree/Diploma in Spa & Wellness management, hospitality management, or other relevant qualification.
2 to 4 years of progressive experience within a luxury hotel/resort spa, or high-end wellness facility.
At least 5 years in a supervisory or team-lead role (e.g., Lead Therapist, or Spa Supervisor).
Demonstrated track record in luxury guest service, VIP handling, and resolving client escalations smoothly.
Ability to handle daily cash reconciliation, review sales reports, monitor therapist commission structures, and assist in meeting retail and service revenue KPIs.
Strong organizational skills, attention to detail, and the ability to multitask.
Proficiency in Microsoft Office and office management software.
Excellent negotiation skills.
Excellent written communication skills suitable for high-end clientele and cross-departmental coordination
Ability to work in a fast-moving, fluid team setting with multiple stakeholders.

Method of application

If you are interested and qualified, kindly submit your application via the link provided below,
https://kempinski.pinpointhq.com/en/postings/6999d253-5eb6-4b9d-be3e-df161e9613d5?utm_source=Jobinkenya
Deadline November 30, 2026

Source and provenanceSource: Job in Kenya. Last checked: 2026-11-05.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.

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