Relationship Officer – Corporate
AI job insight
The Relationship Officer – Corporate will manage client retention, renewals, service reviews and member support for medical-sector corporate clients. The role also includes tender support, policy utilization training, reimbursement follow-up and regular client communication.
- Manage corporate medical-client relationships, renewals and retention
- Conduct quarterly performance and service review meetings
- Support tender preparation and reimbursement follow-up
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The Relationship Officer – Corporate will manage client retention, renewals, service reviews and member support for medical-sector corporate clients. The role also includes tender support, policy utilization training, reimbursement follow-up and regular client communication.
- Manage corporate medical-client relationships, renewals and retention
- Conduct quarterly performance and service review meetings
- Support tender preparation and reimbursement follow-up
- Train scheme members on policy benefits and wellness programs
- Full-time role based in Rest of Kenya
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in entregador, Relationship management, Client retentionThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Rest of KenyaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Relationship Officer – Corporate evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CIC Insurance Group and the role in Rest of Kenya.
- Add concrete examples related to entregador, Relationship management, Client retention, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Relationship Officer – Corporate role in entregador, Relationship management?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Rest of Kenya under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CIC Insurance Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Reporting to the Senior Manager – Client Retention, this role is responsible for driving business retention and revenue growth by building and nurturing strong, long-term client relationships. Key role is to build and maintain strong client relationships within the medical sector by delivering efficient, customer-focused services that enhance the client experience, drive repeat business, increase client lifetime value, and generate valuable referrals.
Key Responsibilities
- Service Delivery Management
- Co-ordinate dispatch of renewal notices and confirm renewals through active client engagement.
- Initiate renewal meetings with the client or with intermediaries
- Assisting on Tender preparation and review for schemes in our books.
- Conduct scheme quarterly performance and service review meetings with clients to identify and address service gaps.
- Train scheme members on awareness on their policy and best utilization practices such as hospital access, benefit management etc.
- Educate scheme members on Wellness Programs to enhance healthy living through medical camps and health talks – involves evaluation of common ailments claimed in a scheme.
- Ensure timely and efficient follow up on questions, issues, reimbursements approvals and other ad-hoc points of communication between clients and CIC.
- Communicate to clients on reimbursements payments and declines.
- Follow up with Care -Team on approvals for services not pre-approved or delayed.
- Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.
- Receive and transmit all member addition and deletion instructions to the Medical Underwriting team.
- Receive and transmit all invoices and credit notes to the clients.
- Sharing of membership numbers and training members on healthcare service Access.