Customer Service Representative
AI job insight
Q-Sourcing Servtec Group is recruiting a full-time Customer Service Representative in Nairobi to support a bank's customer relationships, transaction processing, KYC checks, payments, and complaint resolution. The role requires five years of experience and a BA/BSc/HND Diploma.
- Full-time customer service role in Nairobi supporting banking customers and service delivery.
- Requires five years of experience and a BA/BSc/HND Diploma qualification.
- Covers KYC review, transfers, payments, SWIFT documentation, claims, complaints, and reporting.
Similar jobs
More roles you may want to review before you leave.AI summary
Q-Sourcing Servtec Group is recruiting a full-time Customer Service Representative in Nairobi to support a bank's customer relationships, transaction processing, KYC checks, payments, and complaint resolution. The role requires five years of experience and a BA/BSc/HND Diploma.
- Full-time customer service role in Nairobi supporting banking customers and service delivery.
- Requires five years of experience and a BA/BSc/HND Diploma qualification.
- Covers KYC review, transfers, payments, SWIFT documentation, claims, complaints, and reporting.
- The source warns applicants never to pay for notarisation, certificates, or recruitment assessments.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Never pay for any notarisation, certificate or assessment as part of any recruitment process. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Q-Sourcing Servtec Group and the role in Nairobi.
- Add concrete examples related to call_center, entregador, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Q-Sourcing Servtec Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
contact us
Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.
View All Jobs at Q-Sourcing Servtec Group
Customer Service Representative
Job Type: Full Time
Qualifications
- BA/BSc/HND
- ,
- Diploma
Experience
5 years
Location: Nairobi
Job Field: Customer Care, Success and Service
Over 5 years’ relevant working experience in banking, customer service, or financial operations.
Experience with SAP or a related ERP/Core Banking System.
Customer Service Training and Certification is an added advantage.
Technical Skills
Good command of the English language.
Proficiency in core banking systems and MS Office applications.
Strong analytical and problem-solving skills.
Core Competencies
Excellent communication and interpersonal skills.
Customer focus and relationship management.
High integrity and accountability.
Attention to detail and accuracy.
Ability to work under pressure and meet deadlines.
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Q-Sourcing Servtec Group on jobs.qsourcing.com
- to apply
- Build your CV for free.
- Download in different templates.
Job Purpose
To sustain the bank’s image and reputation and maintain excellent customer relationships by ensuring accurate transaction processing, efficient service delivery, and timely resolution of customer complaints and claims, while working closely with Relationship Managers, Credit, Operations and Compliance teams.
Key Responsibilities
- Account & Transaction Management
- Promote digital banking channels and meet utilization targets.
- Review and validate account opening documents, KYC requirements, and customer instructions.
- Check account standing before processing transactions.
- Process customer instructions; fund transfers, standing orders, cheque clearing, and payments, as per confirmed requests and service standards.
- Service Fulfilment & Documentation
- Process outbound payments and transfers in a timely manner.
- Liaise with payment service providers, correspondent banks, and clearing houses.
- Execute the provision of all transaction documents- payment confirmations, SWIFT copies, receipts, and statements.
- Coordinate with Treasury and Operations on foreign currency transactions and correspondent banking requirements.
- Transaction Monitoring & Complaints Management
- Follow up on transactions until funds are credited or debited to customer accounts on time.
- Investigate transaction delays, update the core banking system with reason codes, and report to concerned parties.
- Manage claims related to delayed transactions, failed payments, chargebacks, and incidents.
- Verify and investigate complaints and claims and handle approved compensation in the core banking system.
- Reporting & General Tasks
- Prepare and submit day-to-day operations and performance reports.
- Respond to customer requests professionally and maintain excellent relationships.
- Resolve core banking system-related issues and maintain customer master data.
- Execute reversals, chargebacks, and refund processes where necessary and approved.
- Participate in meetings and projects on demand.
- Commit to the bank’s and department’s policies and procedures.
- Qualification and Experience
- Education
- Degree or Diploma in Banking, Finance, Business Administration, or a related field.