Partner Onboarding Team Lead
AI job insight
HCS Affiliates Group is recruiting a Partner Onboarding Team Lead for an unnamed on-demand courier client in Nairobi. The full-time, onsite lead will manage partner activation, training, store and menu setup, and issue resolution.
- Full-time, onsite position in Nairobi.
- Leads partner activation, onboarding, training, and support.
- Requires a relevant bachelor's degree and at least two years of related experience.
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AI summary
HCS Affiliates Group is recruiting a Partner Onboarding Team Lead for an unnamed on-demand courier client in Nairobi. The full-time, onsite lead will manage partner activation, training, store and menu setup, and issue resolution.
- Full-time, onsite position in Nairobi.
- Leads partner activation, onboarding, training, and support.
- Requires a relevant bachelor's degree and at least two years of related experience.
- Uses Salesforce, store and menu administration, and Microsoft Excel.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Never pay for any notarisation, certificate or assessment as part of any recruitment process. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Partner Onboarding Team Lead evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to HCS Affiliates Group and the role in Nairobi.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Partner Onboarding Team Lead role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research HCS Affiliates Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
contact us
HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.
View All Jobs at HCS Affiliates Group
Partner Onboarding Team Lead
Job Type: Full Time
,
Onsite
Qualifications
BA/BSc/HND
Experience
2 years
Location: Nairobi
Job Field: Customer Care, Success and Service
Our client, an on-demand courier service that delivers products ordered through their mobile app, seeks to recruit a Partner Onboarding Team Lead. The successful candidate will be responsible for leading the team that supports new and existing partners through the activation, onboarding, and upgrade processes, ensuring a seamless and efficient experience.
KEY RESPONSIBILITIES;
Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.
Giving support to partners with on-boarding issues (device not working, they have issues/questions with webapp, credentials not working etc.) reported on all internal channels + Customer
Checking if there’s any priority in terms of onboarding (partners already contacted and postponed the onboarding for a given time)
Monitoring all self-onboarding channels + comms channels.
Enabling stores on Salesforce and admin after training the partners.
Menu corrections/additions on Admin.
Deliver bags/stickers/tablets or any other item required by the partner for new stores when going to train them.
Any other content-related tasks
STORE CREATION
Checking mails for new activation assignments.
Working on completing the content for the activations assigned (store + menu creation)
In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards)
Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.
Requirements
Bachelor’s Degree in marketing, or a similar/relevant field.
At least 2 years of related experience
Should have good MS Excel skills
Excellent organizational and time management skills.
Strong listening and communication skills.
The capacity to work independently and collaboratively.
Ability to work efficiently without compromising quality or accuracy.
Check how your CV matches this job
Method of Application
- Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address:
- [email protected]
- with
- Partner Onboarding Team Lead
- on the Subject line.
- Candidates MUST indicate their Current and Expected salaries.
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