Cluster Manager
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Oya Microcredit is hiring a full-time Cluster Manager to lead field operations and team performance. The role involves supervising field officers, driving loan growth and collections, assessing loan applications and ensuring compliance. The position reports to the General Monitoring Officer and is based in Nairobi.
- Leads and motivates field officers to meet daily targets
- Oversees loan disbursement, collections and repayment monitoring
- Bachelor's degree with leadership or field operations experience required
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Oya Microcredit is hiring a full-time Cluster Manager to lead field operations and team performance. The role involves supervising field officers, driving loan growth and collections, assessing loan applications and ensuring compliance. The position reports to the General Monitoring Officer and is based in Nairobi.
- Leads and motivates field officers to meet daily targets
- Oversees loan disbursement, collections and repayment monitoring
- Bachelor's degree with leadership or field operations experience required
- Financial services experience preferred
- Application deadline: 28/11/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in management, supervision, field operationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Cluster Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Oya Microcredit and the role in Nairobi.
- Add concrete examples related to management, supervision, field operations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-28.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-28
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Cluster Manager role in management, supervision?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Oya Microcredit before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Cluster Manager
Date Posted: 05/11/2026
Job Type: Full Time
Job Level: Management
Employer: Oya Microcredit
Industry: Administration
Salary: Open
Location: Flexible Placement
Country: Kenya
Deadline: 28/11/2026
Administration Jobs, Oya Microcredit Jobs. The Cluster Manager leads field operations and team performance, requiring a Bachelor’s degree, proven leadership or field operations experience (preferably in financial services), and strong communication skills. Full-time role in Nairobi.
Reports To: General Monitoring Officer
We are looking for a proactive and results-driven Cluster Manager to oversee field operations within an assigned area. The role involves leading field officers, driving loan growth, ensuring timely collections, and maintaining high standards of compliance and performance.
Key Responsibilities
- Train, supervise, and motivate field officers to achieve daily targets
- Ensure all team members understand and follow company policies and procedures
- Review and share client loan applications (dockets) with relevant teams
- Assess loan applications, especially those above 3M
- Drive continuous marketing and client acquisition within your cluster
- Monitor loan repayments and ensure clients repay within agreed timelines
- Track and report team performance on assessments and collections
- Ensure full compliance with company directives across the team
- Oversee loan disbursement processes on scheduled days
- Report any issues or challenges to management promptly
- Identify client needs and recommend suitable products or services
- Carry out any other duties as assigned by management
- Qualifications & Requirements
- Bachelor’s degree
- Proven experience in team leadership or field operations (preferably in financial services)
- Strong communication and interpersonal skills
- Ability to manage, motivate, and monitor team performance
- Good analytical and decision-making skills
- High level of integrity and professionalism
- Flexibility & adaptability
- *Male candidates are encouraged to apply*