WhatsApp Sales Agent (Infobip)
AI job insight
Mogo Finance is hiring a WhatsApp Sales Agent in Nairobi to drive sales and customer conversions through digital messaging channels. The role involves responding to inbound WhatsApp enquiries, qualifying customers, guiding them through loan applications, and handing complete files to credit. This is a full-time, entry-level position requiring 1–2 years of sales or telesales experience and a diploma or degree in Business, Sales, or Marketing.
- Full-time entry-level role based in Nairobi
- Deadline to apply is 30 October 2026
- Requires 1–2 years of sales or telesales experience
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Mogo Finance is hiring a WhatsApp Sales Agent in Nairobi to drive sales and customer conversions through digital messaging channels. The role involves responding to inbound WhatsApp enquiries, qualifying customers, guiding them through loan applications, and handing complete files to credit. This is a full-time, entry-level position requiring 1–2 years of sales or telesales experience and a diploma or degree in Business, Sales, or Marketing.
- Full-time entry-level role based in Nairobi
- Deadline to apply is 30 October 2026
- Requires 1–2 years of sales or telesales experience
- Business, Sales, or Marketing diploma or degree required
- Salary is open/negotiable
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, sales, securityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest WhatsApp Sales Agent (Infobip) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Mogo Finance and the role in Nairobi.
- Add concrete examples related to driver, sales, security, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-30.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this WhatsApp Sales Agent (Infobip) role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Mogo Finance before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: WhatsApp Sales Agent (Infobip)
Date Posted: 21/10/2026
Job Type: Full Time
Job Level: Entry
Employer: Mogo Finance
Industry: Sales & Marketing
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 30/10/2026
Sales Jobs, Mogo Finance Jobs. WhatsApp Sales Agent (Infobip) drives sales and customer conversion via digital messaging channels, requires a Business, Sales, or Marketing Diploma or Degree and 1–2 years sales/telesales experience. Full-time role in Nairobi.
Purpose of the role:
Reply fast to every inbound WhatsApp enquiry, qualify the customer, guide them through documents and application, and hand a complete file to credit — while giving a compliant, professional experience that protects Mogo’s brand and the customer’s data.
Key Accountabilities
- Lead response and engagement
- Reply to every assigned WhatsApp conversation within the first-response target across your whole shift.
- Clear new chats in the first 30 minutes of each shift before working older chats
- Handle several chats at once without losing quality or context.Use approved message templates for outbound follow-ups outside the 24-hour window; never send unapproved bulk or promotional messages.
- Manage the queue: claim, tag, transfer, and close conversations correctly so nothing is left unattended.
- Qualification and needs discovery
- Identify the customer’s need and match it to the right product (logbook loan, car financing, boda boda, or other).
- Confirm basic eligibility against current product criteria before collecting documents.
- Explain product terms clearly and accurately: amount, tenure, pricing, fees, repayment schedule, and security requirements.
- Handle objections and comparisons with competitors honestly, without over-promising approval or terms.
- Application and document collection
- Search for an existing application before creating a new one, so no duplicates are created
- Guide the customer through the application step by step.
- Collect required documents through the secure channel, check them for completeness and legibility, and upload them to the loan system.
- Book vehicle inspections, branch visits, or callbacks where the product requires it.
- Hand off complete files to credit/underwriting and keep the customer updated until a decision.
- Follow-up and conversion
- Follow up on incomplete applications and dropped conversations within the agreed timelines.
- Work cold and dormant leads assigned to them, through both WhatsApp (approved templates, opt-in rules) and outbound calls.
- Dial leads proactively when chat stalls, when a customer prefers a call, or when a call will close faster — meeting daily call targets alongside chat work.
- Log every call outcome and agree the next action (callback, document follow-up, or close) in the CRM.
- Re-engage warm leads using approved templates and opt-in rules.
- Coordinate with branches and telesales colleagues when a lead needs a physical visit or specialist handling.
- Data quality and reporting
- Record every interaction accurately in Infobip and the CRM/loan system: disposition, lead source, product, and stage.
- Tag lost leads with a clear reason so the team can fix funnel leaks.
- Share customer feedback, recurring questions, and product gaps with the Team Lead.
- Customer experience and escalation
- Keep a professional, friendly tone in English and Kiswahili on chat and calls; do not use Sheng or slang.
- Route service, payment, collections, and complaint queries to the right team rather than resolving them outside scope.
- Escalate fraud indicators, suspicious documents, and abusive customers immediately.
Requirements
- Education and experience
- Diploma or degree in business, sales, marketing, or a related field.
- 1–2 years in sales, telesales, or a contact centre, ideally in financial services, digital lending, or automotive.
- Experience on live chat or WhatsApp Business for customer engagement is an advantage.
Knowledge and Skills
- Excellent written English and Kiswahili: clear, correct, and quick.
- Fast, accurate typing; comfortable running several chats at once.
- Strong persuasion and objection handling without pressure tactics, on chat and on outbound calls.
- Basic numeracy to explain loan amounts, repayments, and fees.
- Comfortable with CRM and chat platforms; Infobip experience is a plus.
- Attributes
- Target-driven and resilient.
- Detail-oriented with documents and data entry.
- High integrity and discretion with customer information.
- Available for rotating shifts, including weekends and public holidays.