Warranty Manager
AI summary
Samsung Electronics is hiring a Warranty Manager for its Customer Service Division in Nairobi, Kenya. The role oversees warranty claim operations, partner service centers, and financial performance across the East Africa region, requiring an Engineering or Business Degree and at least two years of warranty management experience.
- Management-level role within Samsung Electronics Customer Service Division
- Based in Nairobi with regional responsibility across East Africa
- Requires Engineering or Business Degree and 2+ years warranty management experience
- Focus on warranty health, service cost ratio, and vendor compliance
- Deadline to apply is 06/10/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Warranty Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Samsung Electronics and the role in Not specified.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-06.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-06
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Warranty Manager role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Samsung Electronics before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Warranty Manager
Date Posted: 30/09/2026
Job Type: Full Time
Job Level: Management
Employer: Samsung Electronics
Industry: Customer Service
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 06/10/2026
Customer Service Jobs, Samsung Electronics Jobs. Warranty Manager oversees warranty claim operations, manages partner service centers, and ensures policy compliance, requires an Engineering or Business Degree and 2+ years warranty management experience.
Warranty Manager – Customer Service Division (CS) – Kenya
Are you passionate about Technology? We are looking for people with creative intelligence who are results-driven, disciplined, innovative, practical, inspiring, and good team players, with the ability to navigate an organisation.
About the Role;
We are seeking a dynamic and results-driven Warranty Manager to join our Customer Service team in Nairobi, Kenya. This pivotal role combines financial acumen, operational excellence, and customer-focused management. You will oversee all warranty and finance functions across our East Africa region, ensuring seamless service delivery while driving business performance and operational reliability
Key Accountabilities
- Manage overall warranty health and compliance across the East Africa region
- Oversee Warranty Operational Reliability and Service Provision Management.
- Manage both direct and indirect warranty costs to optimize financial performance
- Ensure third-party vendor compliance and manage master data effectively
- Monitor key performance indicators including Warranty Health (WHCS), Service Cost Ratio (SCR), and Core Parts Usage (CPU)
- Conduct warranty trend analysis and provide actionable insights to leadership
- Lead internal and external audits, ensuring compliance with all policies and procedures
- Provide training and support to service teams and stakeholders
- Partner with Samsung Authorized Service Partners and third-party service providers to ensure service excellence
- Performance Metrics & Success Indicators
- You will be measured on your ability to optimize and manage:
- Warranty Health & Compliance (WHCS)
- Service Cost Ratio (SCR) – maintaining optimal cost efficiency
- Core Parts Usage (CPU) and Multiple Parts Usage (MPU)
- Compliance with all policies and procedures
- Required competencies and attributes
- Deep knowledge of service processes within the consumer electronics industry
- Exceptional planning, organizing, and coordination abilities
- Strong communication and interpersonal skills with ability to engage diverse audiences
- Superior analytical skills with ability to identify trends and opportunities
- Customer focus and commitment to service excellence
- Independent thinker with strong project leadership capabilities
- Ability to handle stress and meet tight deadlines without compromising quality
- Excellent problem-solving skills with assertiveness and flexibility
- Sound report writing and data analysis abilities
- Planning and organization
- Required Qualifications:
- Bachelor’s degree in Commerce, Business Administration, or Business Management
- 2-3 years of proven experience in finance administration, customer service, sales support, or supply chain operations
- Track record of success in service and operational audit management at management level
- Experience in the consumer electronics, mobile, or IT environment (retail sector experience preferred)
- Strong knowledge of consumer protection regulations
- Proficiency in SAP-based programs and MS Office suite