Warranty Coordinator
AI summary
CFAO Motors Kenya Limited is hiring a Warranty Coordinator in Nairobi to manage warranty processing, dealer standards, and ISO compliance across its multibrand aftersales operations. The role involves auditing service processes, approving warranty claims, coordinating manufacturer campaigns, and ensuring compliance with OEM policies for brands including Mercedes Benz, Suzuki, Volkswagen, Hyundai, Hino, and Sinotruk. Candidates need a Diploma in Automotive Engineering or equivalent and at least 4 years of experience.
- Full-time role based in Nairobi within the Engineering/Technical field
- Requires Diploma in Automotive Engineering or equivalent plus 4 years experience
- Covers warranty compliance for multiple OEM brands including Mercedes Benz, Suzuki, Volkswagen, Hyundai, Hino, and Sinotruk
- Involves auditing service processes and implementing dealer, ISO, and PACI standards
- Includes manufacturer campaign coordination, competitor warranty surveys, and dealership performance monitoring
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, Engineering, TechnicalThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in OtaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Warranty Coordinator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CFAO Motors Kenya limited (Formerly Toyota Kenya) and the role in Ota.
- Add concrete examples related to sales, Engineering, Technical, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Warranty Coordinator role in sales, Engineering?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ota under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CFAO Motors Kenya limited (Formerly Toyota Kenya) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
- contact us
- Toyota Kenya Limited is the authorized distributor and service provider of Toyota, Yamaha, HINO and Suzuki brands in Kenya. Toyota Kenya Ltd was incorporated in 1997 as a subsidiary by Toyota Tsusho Corporation (TTC) the trading arm of Toyota Motor Corporation
- Read more about this company
- Warranty Coordinator
- Job Type
- Full Time
- Qualification
- BA/BSc/HND
- ,
- Diploma
- ,
- Professional Certificate
Experience
- 4 years
- Location
- Nairobi
- Job Field
- Engineering / Technical
- Minimum level of academic and professional qualification required to perform effectively in the role
- Diploma in Automotive Engineering or equivalent
- Minimum level of
- required to perform effectively in the role
- 4 years relevant working
- in similar role
- Check how your CV aligns with this job
- Method of Application
- If you meet the requirements, kindly forward your application enclosing a detailed curriculum vitae together with a cover letter by
- 30
- th
- August 2026
- to
- Applications-Multibrand@cfao.com
- Build your CV for free.
- Download in different templates.
Job Purpose
This role is responsible for ensuring that warranty processing is caried out in accordance with manufacturer policies and in a timely manner. In addition, this role is responsible for the dealer standards and ISO standards implementation in service processes. Additionally, the role is responsible for aftersales processes auditing and follow up on implementation of corrective actions to ensure compliance to set standards and PACI controls within the aftersales department.
MAIN
Responsibilities
OF THE JOB
Managerial/Supervisory
Auditing service processes on sample basis and alerting line managers about deviations from dealer standards, ISO standards and PACI controls and sharing action plan required for corrective action and follow up on implementation.
Analysing warranty training needs for workshop staff and recommend the required training or carry out the training to ensure warranty procedures comply with manufacturer policies.
Check warranty repair orders in liaison with workshop supervisors to approve or reject claims based on warranty polies from manufacturers.
Apply KAIZEN within his work environment to improve quality and efficiency.
Operational
General organization of all the workshops as well as implementation and follow up of all diagnostic systems in liaison with IT department to ensure they are always serviceable and operational.
Ensuring high overall efficiency of all workshops and standard of service acceptable to our OEMs and customers are maintained.
Ensure that warranty claim procedures of Mercedes Benz, Suzuki, Volkswagen, Hyundai, Hino, and Sinotruk are adhered to by all the workshops including Branches and Dealers and that all warranty claims are submitted to OEMs without delay and maintenance of proper up-to-date records of the same and ensuring warranty parts stored are well kept according to the OEMs’ directives.
Ensuring availability of Technical/Service literature for use by CFAO Mobility Multibrand & Equipment workshops.
Ensuring that technical reports are duly prepared by the respective CFAO Mobility Multibrand Managers and Dealer workshops on technical defects for onward transmission to the respective OEMs.
Carrying out regular surveys on warranty policies of the competitors and reporting to the Service Management.
Monitor implementation of minimum standards based on PACI/VW/SUZUKI/MERCEDES/HYUNDAI/SINOTRUK dealer standards in Service department and all the Dealerships.
Prepare targets for each Dealership and monitor performance against the set targets.
Promote and maintain a harmonious working relationship between CFAO Mobility Multibrand & equipment and all the Dealers.
Coordinate activities for ensure manufacturer campaigns are carried out and prepare monthly reports on manufacturer campaign completion status.
Understand and apply KAIZEN within his work environment.
Working in accordance with CFAO Mobility Multibrand & Equipment QHSE policies and guidelines.
Working in accordance with CFAO Mobility Multibrand & Equipment policies and procedures.
Keep a professional appearance.
Any other duties that may be assigned by the management from time to time.
KNOWLEDGE, SKILLS AND