UX Product Manager – PAYGo Phones
AI summary
Sun King is hiring a UX Product Manager for its PAYGo Phones programme in Nairobi, Kenya. The role owns the end-to-end user experience for customers, sales agents, retailers, and field teams across 11 markets. The position is full-time, management level, and offers hybrid work.
- Own end-to-end UX for PAYGo smartphone customers, agents, retailers, and field teams
- Map and improve customer journey from discovery through repayment and upgrade
- Design agent mobile apps and dashboards for low-bandwidth environments across 11 markets
- Conduct user research, experiments, and build feedback loops with field teams
- Hybrid work arrangement based in Nairobi
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest UX Product Manager – PAYGo Phones evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Sun King and the role in Not specified.
- Add concrete examples related to sales, retail, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-06.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-06
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this UX Product Manager – PAYGo Phones role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Sun King before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: UX Product Manager – PAYGo Phones
Date Posted: 22/09/2026
Job Type: Full Time
Job Level: Management
Employer: Sun King
Industry: IT
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 06/10/2026
IT Jobs, Sun King Jobs. Responsible for owning the end-to-end user
Experience
for PAYGo smartphone customers, sales agents, retailers, and field teams, mapping customer journeys, reducing friction in sign-up and device activation, improving repayment and support processes, conducting user research and experiments, and coordinating with commercial, operations, and engineering teams. Requires a degree in Design, Business, Technology, or a related field, with 8–10 years’
in UX product management or digital product ownership and strong user research. The position is based in Nairobi and offers hybrid work.
Key
& Lifecycle
Design and improve the
a customer has from first contact with the programme through to completing their repayment and beyond.
Map the full customer journey: discovery, application, credit assessment, activation, repayment, customer assistance, and upgrade.
Identify and systematically reduce friction at every step — particularly in sign-up, identity verification, and device activation.
Design the post-purchase lifecycle: repayment communications, customer assistance flows, and retention pathways.
Ensure the
is accessible and appropriate for users with varying levels of digital literacy and internet access.
Field Agent
& Tools
Research how agents work on the ground — their daily workflows, pain points, and opportunities within their current tools.
Design and improve the mobile apps and dashboards agents use to prospect, onboard customers, process sales, and track performance.
Build a streamlined recruitment-to-first-sale
for new agents joining the network.
Ensure agent tools are fast, simple, and reliable in low-bandwidth environments across 11 markets.
Create feedback loops so agent insight from the field continuously informs product prioritization.
Internal Field Staff
Examine how field staff assist agents — what information they need, how they access it today, and where gaps exist.
Design and improve the internal tools field staff use to monitor agent activity, identify underperformers, and intervene early when an agent is struggling.
Build visibility dashboards that surface the right signals — activation rates, repayment trends, agent productivity, stock levels — so field staff can prioritize their time in the field.
Create feedback channels so field staff can surface product issues, market-specific barriers, and on-the-ground insight back to the product team.
Device Management
Define the user
of MDM: how customers are notified, what they can still access during a restriction, and how they restore full access.
Own the MDM product roadmap: notification design, restriction framework, edge-case handling, and market-specific configuration policies.
Work with credit, legal, and customer
teams to ensure MDM policies are fair, transparent, and compliant across markets.
Use research and data to examine how MDM events affect customer behaviour and repayment patterns.
Funnel Performance & Insight
Define and track key
metrics across all three user groups: customer activation rates and repayment behaviour, agent onboarding time and productivity, and field staff productivity.
Use funnel data, drop-off reviews, and qualitative research to build a complete picture of where the
breaks.
Run structured experiments to test improvements and measure their impact.
Communicate insight across the business — with commercial, operations, engineering, and country teams — so user
evidence informs broader business choices.
Qualifications
8–10 years in UX product management, digital product ownership, or a closely related role — with clear examples of owning user
end-to-end.
designing for multiple, distinct user groups simultaneously — ideally including both consumers and operational/field users.
Track record of conducting or commissioning user research and translating findings into product improvements.
working in mobile-first, low-bandwidth or emerging market environments is a strong advantage.
Background in consumer finance, telecoms, device financing, or distribution-heavy businesses is an advantage — but not essential.
working across multiple countries or markets with different regulatory and cultural contexts.
A degree in design, business, technology, or a related field — or equivalent professional experience.
Responsibilities
Customer