Trainer I

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• Trainer I | TP Kenya
• Job Type
• Full Time
• ,
• Onsite
• Qualification
• BA/BSc/HND
• ,
• Diploma

Experience

• 2 years
• Location
• Nairobi
• Job Field
• preferably in a BPO sector.
• Proficiency in MS office
• Competency in C1 English and client language they will be supporting (if any). Excellent written, interpersonal and conflict resolution skills.
• Adapt well to change and successfully set and adjust priorities as needed
• Overall understanding of customer service industry
• in managing new hire batches.
• Previous
• in a similar role.
• Strong facilitation abilities and mentoring skills.
• Excellent planning and time management skills.
• Ability to breakdown complex concepts into simple, understandable topics
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Knowledge and
• in reading, analyzing, and interpreting reports and support procedures.
• Ability to effectively present information and respond to questions from management, peers, and customers.
• Self-driven, proactive and team player.
• Ability to create good and strong work ties cross departments.
• We thank all applicants for their interest. However due to the large volume of applications we receive, only shortlisted candidates will be contacted.
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• Method of Application
• Interested and qualified candidates should apply using the Apply Now button below.
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Education

• / Teaching / Training
• ,
• Human Resources / HR
• The trainer is responsible for assessing and evaluating the competency level of employees and conducting training needed to upskill and close any observed knowledge gaps.
• materials, such as digital presentations, how-to manuals, and instructional videos.
• Consistently refurbish training content based on business product or procedure changes.
• Developing and maintaining training materials including lesson plans, group activities, the method for instructions, presentations, role-plays and assessments.

Responsibilities

• New Hire Onboarding and tenured employee upskilling
• Introducing new hires to the company values, mission, and vision
• New hire activation through client provided credentials.
• Set up and maintain training facilities and related training materials.
• Deliver training to engage and stimulate existing and newly hired employees in a manner that promotes the transfer of knowledge and application of skills.
• Promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
• Provide and manage a training environment that fosters trust, learning, and performance.
• Offering all the necessary support during new hire onboarding and nesting phase.
• Collecting new hire training feedback and submitting the same to the Training Supervisor.
• Documenting, maintaining data and progress of new hire/existing employee trainings.
• Focused results Improvement
• Deep dive into data or conduct evaluations to determine training needs.
• Conducting refreshers based on CSR performance and business needs.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Observing the daily operations of CSRs and identifying any areas of improvement.
• To participate in all frontline activities (buzz sessions, Process Update Sessions, Quality Calibrations etc.) to maintain/enhance knowledge of product.
• Training Content Creation
• Developing

Requirements

• Degree/Diploma in education, communication, HR or Public relations
• Minimum 2 years