Tour Host & Partnerships Officer
AI summary
Airi Handmade is hiring a Tour Host & Partnerships Officer in Mombasa to deliver guided studio sessions in English and Italian and build a referral network across the Watamu and Malindi hospitality sector. The role requires a diploma or degree in Tourism Management, Hospitality Management or Travel Operations, at least two years of tourism or guest relations experience, and professional English fluency. The position is on-site, full-time, and applications close on 08/10/2026.
- On-site full-time role based in Mombasa covering Watamu and Malindi hospitality partners
- Deliver guided studio sessions in both English and Italian for groups and individual participants
- Build and manage referral partnerships with hotels, resorts, guides and tour operators
- Requires diploma or degree in Tourism Management, Hospitality Management or Travel Operations
- Minimum 2 years experience in tourism or guest relations required
- Salary open; application deadline is 08/10/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, hospitalityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Tour Host & Partnerships Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Airi Handmade and the role in Not specified.
- Add concrete examples related to sales, security, hospitality, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-08.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-08
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Tour Host & Partnerships Officer role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Airi Handmade before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Tour Host & Partnerships Officer
Date Posted: 29/09/2026
Job Type: Full Time
Job Level: Middle
Employer: Airi Handmade
Industry: Tours and Travel
Salary: Open
Location: Mombasa
Country: Kenya
Deadline: 08/10/2026
Tours & Travel Jobs. Airi Handmade Jobs. Tour Host & Partnerships Officer delivering guided studio sessions and developing a referral network across the Mombasa hospitality sector, requiring a diploma or degree in Tourism Management, Hospitality Management or Travel Operations, minimum 2 years experience in tourism or guest relations and professional fluency in English, in a tourism environment, on-site role in Mombasa.
Job Purpose
The Tour Host and Partnerships Officer is responsible for the delivery of the studio’s guided sessions and for the development and management of a referral network across the Watamu and Malindi hospitality sector. The officer serves as the studio’s representative to hotels, resorts, accredited guides and tour operators, and is accountable for guest volume generated through these channels.
Key Responsibilities
- Session Delivery
- Plan for the guided sessions in Italian and English for groups and participants.
- Present each collection with accurate reference to the maker, place of origin, material and production technique, in accordance with the studio’s approved interpretive content.
- Work in line with the studio’s operating procedures.
- Ensure all sessions commence at the scheduled time.
- Maintain the presentation, cleanliness and security of the collection and studio premises.
- Partnership Development and Management
- Identify, engage and secure referral partnerships with hotels, resorts, private villas, accredited guides, marine excursion operators and tour organisers within Watamu and Malindi.
- Conduct scheduled weekly visits to front office, concierge and guest relations departments of partner properties.
- Administer the partner booking code system, including issuance, tracking and verification of referrals.
- Prepare referral payment schedules for approval by the Marketing Director.
- Communicate session schedules, group rates and seasonal offers to all partners.
- Maintain an up-to-date partner register, including contact details, visit records and referral performance.
- Guest Experience and Reputation Management
- Manage guest arrivals, bookings and enquiries
- Request post-session reviews on TripAdvisor, GetYourGuide and Airbnb Experiences.
- Record and escalate guest feedback to the Marketing Director.
- Collect guest contact information for marketing purposes, subject to guest consent and the Data Protection Act, 2019.
- Reporting and Administration
- Record daily attendance, bookings and referral sources in the studio’s shared tracking system on the day of each session.
- Submit a daily session report and a weekly partnership report to the Marketing Director.
- Participate in a weekly review meeting with the Nairobi team by video call.
- Provide photographic and written session content to the marketing team.
- Key Performance Indicators
- Performance will be assessed monthly against the following indicators:
- Number of guests hosted per week
- Number and value of bookings generated through partner codes
- Number of active partner properties and guides
- Volume of new reviews and average platform rating
- Session punctuality rate
- Timeliness and accuracy of reports
- Qualifications and Experience
- Essential
- Diploma or degree in Tourism Management, Hospitality Management, Travel Operations or a related field, or equivalent professional experience.
- Minimum of one (2) year of experience in tourism, hospitality, guiding, guest relations or sales.
- Professional fluency in spoken English.
- Residence in Watamu or Malindi, or willingness to relocate before the start date.
- Proficiency in WhatsApp Business, Google Sheets and online booking platforms.
- Desirable but optional
- Working knowledge of the Italian language.
- Established professional contacts within the Kenyan coastal hospitality sector.
- Accreditation as a tour guide with a recognised Kenyan body.
- Knowledge of African material culture, craft or design.
- Core Competencies
- Public presentation and group facilitation
- Relationship management and negotiation
- Punctuality and operational discipline
- Accurate record-keeping and reporting
- Independent work with remote supervision
- Cross-cultural communication
- Airi Handmade Studio is an equal opportunity employer and welcomes applications from all qualified persons.