Tour Host and Partnerships Officer
AI summary
Airi Handmade is hiring a Tour Host and Partnerships Officer to deliver guided studio sessions in English and Italian and build a referral network across the Watamu and Malindi hospitality sector. The role is full-time and onsite, reporting to the Marketing Director in Nairobi, with a start date as soon as possible.
- Full-time onsite role based in Kilifi/Mombasa
- Requires 2 years of experience
- Guided sessions delivered in English and Italian
- Partnership development across Watamu and Malindi hospitality sector
- Reports to Marketing Director in Nairobi
- Start date as soon as possible
AI job guide
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AI salary guide
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Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, hospitalityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Tour Host and Partnerships Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Airi Handmade and the role in Not specified.
- Add concrete examples related to sales, security, hospitality, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Tour Host and Partnerships Officer role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Airi Handmade before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
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Airi Handmade is a pioneering digital platform dedicated to discovering, celebrating, and amplifying the rich tapestry of niche African businesses. We serve as a curatorial bridge connecting exceptional African creative innovators with global audiences who value authenticity, craftsmanship, and cultural heritage. Through thoughtful storytelling and strategic...
Tour Host and Partnerships Officer
Job Type: Full Time
,
Onsite
Qualifications
- BA/BSc/HND
- ,
- Diploma
- ,
- KCSE
- ,
- Postgraduate Diploma
- ,
- Professional Certificate
Experience
2 years
Location: Kilifi
,
Mombasa
Job Field: Travels and Tours
Reports to:
Marketing Director (Nairobi)
Start date:
As soon as Possible
Job Purpose
The Tour Host and Partnerships Officer is responsible for the delivery of the studio's guided sessions and for the development and management of a referral network across the Watamu and Malindi hospitality sector. The officer serves as the studio's representative to hotels, resorts, accredited guides and tour operators, and is accountable for guest volume generated through these channels.
Key Result Areas
Session Delivery
Plan for the guided sessions in Italian and English for groups and participants.
Present each collection with accurate reference to the maker, place of origin, material and production technique, in accordance with the studio's approved interpretive content.
Work in line with the studio's operating procedures.
Ensure all sessions commence at the scheduled time.
Maintain the presentation, cleanliness and security of the collection and studio premises.
Partnership Development and Management
Identify, engage and secure referral partnerships with hotels, resorts, private villas, accredited guides, marine excursion operators and tour organisers within Watamu and Malindi.
Conduct scheduled weekly visits to front office, concierge and guest relations departments of partner properties.
Administer the partner booking code system, including issuance, tracking and verification of referrals.
Prepare referral payment schedules for approval by the Marketing Director.
Communicate session schedules, group rates and seasonal offers to all partners.
Maintain an up-to-date partner register, including contact details, visit records and referral performance.
Guest Experience and Reputation Management
Manage guest arrivals, bookings and enquiries
Request post-session reviews on TripAdvisor, GetYourGuide and Airbnb Experiences.
Record and escalate guest feedback to the Marketing Director.
Collect guest contact information for marketing purposes, subject to guest consent and the Data Protection Act, 2019.
Reporting and Administration
Record daily attendance, bookings and referral sources in the studio's shared tracking system on the day of each session.
Submit a daily session report and a weekly partnership report to the Marketing Director.
Participate in a weekly review meeting with the Nairobi team by video call.
Provide photographic and written session content to the marketing team.
Key Performance Indicators
Performance will be assessed monthly against the following indicators:
Number of guests hosted per week
Number and value of bookings generated through partner codes
Number of active partner properties and guides
Volume of new reviews and average platform rating
Session punctuality rate
Timeliness and accuracy of reports
Qualifications and Experience
Essential
Diploma or degree in Tourism Management, Hospitality Management, Travel Operations or a related field, or equivalent professional experience.
Minimum of one (2) year of experience in tourism, hospitality, guiding, guest relations or sales.
Professional fluency in spoken English.
Residence in Watamu or Malindi, or willingness to relocate before the start date.
Proficiency in WhatsApp Business, Google Sheets and online booking platforms.
Desirable but optional
Working knowledge of the Italian language.
Established professional contacts within the Kenyan coastal hospitality sector.
Accreditation as a tour guide with a recognised Kenyan body.
Knowledge of African material culture, craft or design.
Core Competencies
Public presentation and group facilitation
Relationship management and negotiation
Punctuality and operational discipline
Accurate record-keeping and reporting
Independent work with remote supervision
Cross-cultural communication
Airi Handmade Studio is an equal opportunity employer and welcomes applications from all qualified persons.
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Method of Application
- Interested and qualified candidates should forward their CV to:
- info@airihandmade.com
- using the position as subject of email.
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