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Ticketing & Travel Operations Agent

Janta Kenya Nairobi Full Time Posted 2026-09-01
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CountyNairobiCityNairobiContractFull TimePosted2026-09-01Close dateNot specifiedExperience2 yearsSourceBrighterMonday KenyaSalaryKSh 30,000 - 45,000
ticketing agenttravel operationsairline reservationsAmadeus GDSIATA certifiedNairobifull timetourism and travelmid levelcustomer servicesalescall_center
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AI summary

Janta Kenya is hiring an experienced Ticketing & Travel Operations Agent in Nairobi to manage airline reservations, ticketing, fare construction, and travel consultancy. The role requires IATA certification and strong Amadeus GDS skills, with a salary of KSh 30,000–45,000.

  • IATA certification is mandatory
  • Must be highly proficient in Amadeus GDS
  • Salary KSh 30,000 – 45,000
  • 2–3 years airline ticketing experience required
  • Apply by email with CV before 3rd September 2026

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Source salary available

The source lists KSh 30,000 - 45,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

Can you qualify for this role?

  • Required2+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in sales, call_center, domesticThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Ticketing & Travel Operations Agent evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Janta Kenya and the role in Nairobi.
  • Add concrete examples related to sales, call_center, domestic, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.

Source and safety check

  • BrighterMonday Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Ticketing & Travel Operations Agent role in sales, call_center?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Janta Kenya before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

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Original source description

  • Ticketing & Travel Operations Agent
  • Janta Kenya
  • Customer Service & Support
  • Today
  • Easy apply
  • New
  • Nairobi
  • Full Time
  • Tourism & Travel
  • KSh
  • 30,000 - 45,000
  • Share link
  • Share on WhatsApp
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  • Job summary
  • Our client, a growing travel and ticketing company in Nairobi, is seeking an experienced Ticketing & Travel Operations Agent to manage airline reservations, ticketing, travel consultancy, and day-to-day travel operations.
  • They must be IATA certified, highly proficient in Amadeus GDS, and experienced in airline ticketing and fare construction.
  • Min Qualification:
  • Diploma

Experience

  • Level:
  • Mid level
  • Length:
  • 2 years
  • Language Requirement:
  • English
  • Working Hours:
  • Full Time - 8 to 5
  • Applicant
  • Location:
  • Kenya
  • Job descriptions &
  • using Amadeus GDS
  • or a comparable reservation system.
  • Practical
  • in airline ticketing, fare construction, refunds, reissues, and BSP processes.
  • Good knowledge of airline rules, tariffs, and international travel requirements.
  • Excellent customer service, communication, and organisational skills.
  • Strong attention to detail and integrity.
  • How to Apply
  • Send your CV by
  • 3rd September 2026
  • .
  • Email Subject:
  • Ticketing & Travel Operations Agent
  • Only shortlisted candidates will be contacted.
  • Log In and Apply
  • Important safety tips
  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
  • Report Job

Requirements

  • Key
  • Diploma or Degree in
  • Tourism Management, Travel & Hospitality, Tourism Consultancy
  • , or a related field.
  • Valid IATA certification is mandatory.
  • At least
  • 2–3 years’ hands-on

Responsibilities

  • Issue, reissue, revalidate, and process refunds for domestic and international airline tickets.
  • Manage airline reservations, cancellations, itinerary changes, and schedule updates.
  • Construct fares accurately in line with airline and IATA rules.
  • Provide clients with professional travel advice on routes, fares, travel requirements, and policies.
  • Handle customer enquiries, complaints, and after-sales support.
  • Maintain accurate ticketing, invoicing, reconciliation, and operational records.
  • Ensure compliance with
  • IATA, BSP, airline, and Tourism Regulatory Authority (TRA)
  • requirements.
  • Build strong relationships with clients, airlines, and travel partners.
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-09-11.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.