Test Center Manager
AI summary
Pearson is hiring a Test Center Manager in Nairobi, Kenya, on a full-time basis. The role involves leading test center staff, overseeing daily operations, maintaining a secure testing environment, and ensuring compliance with Pearson VUE policies. The position requires customer service experience, leadership skills, and proficiency in Microsoft Office and Windows.
- Full-time on-site role at Pearson in Nairobi
- Deadline to apply is 3 October 2026
- Lead, recruit, train, and schedule test center staff
- Maintain secure testing environment and protect confidential exam information
- Customer service and leadership experience preferred
- Proficiency in Microsoft Office and Windows required
- Bachelor's degree or equivalent business experience preferred
- Must complete Test Administrator certification and annual recertification
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Test Center Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Pearson and the role in Not specified.
- Add concrete examples related to security, call_center, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-03.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-03
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Test Center Manager role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Pearson before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Test Center Manager
Date Posted: 30/09/2026
Job Type: Full Time
Job Level: Middle
Employer: Pearson
Industry: Admin
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 03/10/2026
Administration Jobs. Pearson Jobs. Test Center Manager leading test center staff and overseeing daily operations including test preparation, security, records and facility upkeep, requiring customer service experience, previous leadership or supervisory experience and proficiency in Microsoft Office and Windows, in a testing environment, on-site role.
Key Responsibilities
- Lead, recruit, train, schedule, coach, and support test center staff.
- Maintain a secure testing environment and protect confidential candidate and exam information.
- Deliver high-quality customer service and resolve candidate questions or concerns.
- Oversee daily center operations, including test preparation, records, supplies, audits, payroll/timecard review, and facility upkeep.
- Communicate operational issues and updates with management, staff, vendors, and building contacts.
- Coordinate with technical support and assist with basic hardware and software troubleshooting.
- Ensure the center follows Pearson VUE policies, procedures, quality standards, and security best practices.
- What you’ll bring
- Customer service experience; experience in a testing environment is preferred.
- Previous leadership, supervisory, coaching, or training experience is preferred.
- Strong communication, organization, scheduling, problem-solving, and attention-to-detail skills.
- Proficiency with Microsoft Office, Windows, and standard office equipment.
- Sound judgment, integrity, and the ability to work independently in a fast-paced environment.
- A bachelor’s degree or equivalent business experience is preferred.
- Additional requirements
- Complete required Test Administrator certification and annual recertification, along with required company training.
- Work flexible hours and occasional additional shifts as needed.
- Be able to work in a quiet testing environment, sit for extended periods, escort candidates, and lift up to 20 lbs.
- Travel to other test centers may be required