Job in Kenya
Teller Supervisor - Money Transfer, Forex & Remittance
CountyNairobiCityNairobiContractFull TimePosted2026-08-26Close dateNot specifiedExperience3 yearsSourceBrighterMonday KenyaSalaryKSh 60,000 - 75,000
Teller SupervisorMoney TransferForexRemittanceBankingFinanceNairobiFull TimeSenior LevelBranch Operationssecuritycall_center
AI summary
Kaziweza Limited is hiring a Teller Supervisor in Nairobi to support the Branch Manager in running daily branch operations, leading frontline staff, ensuring compliance with Central Bank and AML/CFT requirements, and delivering excellent customer service. The role offers a full-time salary of KSh 60,000–75,000 and targets candidates with a diploma and at least 3 years of relevant experience.
- Full-time role based in Nairobi with salary KSh 60,000–75,000
- Reports directly to the Branch Manager and supervises tellers
- Focus on branch operations, compliance, and customer service
- Requires diploma qualification and minimum 3 years experience
- Senior-level position in banking, finance and insurance
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 60,000 - 75,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Teller Supervisor - Money Transfer, Forex & Remittance evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kaziweza Limited and the role in Nairobi.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Teller Supervisor - Money Transfer, Forex & Remittance role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kaziweza Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Teller Supervisor - Money Transfer, Forex & Remittance
- Kaziweza Limited
- Customer Service & Support
- Today
- Easy apply
- New
- Nairobi
- Full Time
- Banking, Finance & Insurance
- KSh
- 60,000 - 75,000
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- Job summary
- The Teller Supervisor is responsible for supporting the Branch Manager in ensuring smooth branch operations, maintaining compliance with regulatory and internal policies, driving operational efficiency, leading frontline staff, and delivering excellent customer service.
- Min Qualification:
- Diploma
Experience
- Ensure timely and accurate reconciliations for vault cash, teller tills, petty cash, and bank deposits.
- Supervise, coach, and mentor tellers and customer service staff.
- Conduct performance reviews and provide ongoing feedback.
- Foster accountability, teamwork, and high service standards.
- Identify training needs and support staff development.
- Ensure prompt resolution of customer inquiries and complaints.
- Maintain high service standards across all customer interactions.
- Support customer retention and relationship-building initiatives.
- Collect and share customer feedback to improve service delivery.
- Ensure compliance with Central Bank regulations, AML/CFT requirements, and internal policies.
- Verify Know Your Customer (KYC) documentation.
- Conduct teller audits, surprise cash counts, and fraud risk monitoring.
- Escalate suspicious transactions through the appropriate compliance channels.
- Enforce branch risk controls and cash handling procedures.
- Prepare accurate operational and financial reports.
- Maintain complete and audit-ready branch records.
- Provide management with performance updates and variance analysis.
- Minimum 3 years'
- Practical
- Strong cash management and reconciliation skills.
- Knowledge of Central Bank regulations, AML/CFT, and KYC requirements.
- Leadership and people management skills.
- Excellent customer service and conflict resolution abilities.
- Strong analytical and problem-solving skills.
- High level of integrity and attention to detail.
- Ability to work effectively under pressure.
- Strong numerical and analytical skills.
Requirements
- Branch staff
- Operations
- Finance
- Compliance
- Human Resources
- Customers
- Banking partners
- Regulatory stakeholders (where applicable)
- Vault and cash reconciliations.
- Teller balancing reports.
- Cash position summaries.
- Petty cash reconciliations.
- Transaction summaries.
- Customer growth trends.
- Teller performance metrics.
- Customer feedback summaries.
- Operational incident reports.
- Branch performance against targets.
- Teller shortages and excesses analysis.
- Compliance and audit updates.
- Staff performance and training reports.
- Branch performance dashboard.
- Diploma or Bachelor's Degree in Business, Finance, Economics, Banking, or a related field.
Responsibilities
- Vault cash
- Branch cash operations
- Teller cash tills
- Daily cash reconciliation processes
- Oversee daily branch operations, ensuring efficient transaction processing and cash management.
- Manage branch cash flow, vault operations, and teller allocations to maintain liquidity and security.
- Monitor branch financial performance and operational metrics.
- Implement initiatives that improve customer
Job Purpose
- The Teller Supervisor is responsible for supporting the Branch Manager in ensuring smooth branch operations, maintaining compliance with regulatory and internal policies, driving operational efficiency, leading frontline staff, and delivering excellent customer service.
- Key
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-09-11.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.