Job in Kenya
Teller Supervisor – Gujarati/Hindi Speaking
CountyNairobiCityNairobiContractFull TimePosted2026-09-18Close dateNot specifiedExperience3 yearsSourceJobWeb Kenya
teller supervisorbankingnairobifull timegujaratihindibranch operationscompliancecustomer servicesupervisorsecuritycall_center
AI summary
CDL Human Resource is hiring a Teller Supervisor in Nairobi to support the Branch Manager in daily branch operations, cash management, staff leadership, customer service, and compliance with Central Bank and AML/CFT requirements. The role requires fluency in Gujarati, Hindi, Swahili, and English, plus supervisory experience in banking or financial services.
- Supervisory banking role in Nairobi with branch operations and compliance focus
- Requires fluency in Gujarati, Hindi, Swahili, and English
- Minimum 3 years supervisory experience in banking or financial services
- Female candidates are encouraged to apply
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Teller Supervisor – Gujarati/Hindi Speaking evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CDL Human Resource and the role in Nairobi.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Teller Supervisor – Gujarati/Hindi Speaking role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CDL Human Resource before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Purpose
- The Teller Supervisor is responsible for supporting the Branch Manager in ensuring smooth branch operations, maintaining compliance with regulatory and internal policies, driving operational efficiency, leading frontline staff, and delivering excellent customer service.
- Key
Responsibilities
- Branch Operations Management (35%)
- Oversee daily branch operations, ensuring efficient transaction processing and cash management.
- Manage branch cash flow, vault operations, and teller allocations to maintain liquidity and security.
- Monitor branch financial performance and operational metrics.
- Implement initiatives that improve customer
Experience
- and operational efficiency.
- Ensure timely and accurate reconciliations for vault cash, teller tills, petty cash, and bank deposits.
- People Leadership & Staff Development (20%)
- Supervise, coach, and mentor tellers and customer service staff.
- Conduct performance reviews and provide ongoing feedback.
- Foster accountability, teamwork, and high service standards.
- Identify training needs and support staff development.
- Customer Rela0tionship Management (20%)
- Ensure prompt resolution of customer inquiries and complaints.
- Maintain high service standards across all customer interactions.
- Support customer retention and relationship-building initiatives.
- Collect and share customer feedback to improve service delivery.
- Compliance & Risk Management (15%)
- Ensure compliance with Central Bank regulations, AML/CFT requirements, and internal policies.
- Verify Know Your Customer (KYC) documentation.
- Conduct teller audits, surprise cash counts, and fraud risk monitoring.
- Escalate suspicious transactions through the appropriate compliance channels.
- Enforce branch risk controls and cash handling procedures.
- Reporting & Governance (10%)
- Prepare accurate operational and financial reports.
- Maintain complete and audit-ready branch records.
- Provide management with performance updates and variance analysis.
- Reporting
- The candidate must be able to read, write, and speak Gujarati, Hindi, Swahili, and English fluently
- Minimum 3 years’
- in a supervisory role within banking, forex bureau, microfinance, SACCO, or another financial services environment.
- Practical
- in cash handling, teller operations, transaction reconciliation, and branch operations.
- Knowledge & Skills
- Strong cash management and reconciliation skills.
- Knowledge of Central Bank regulations, AML/CFT, and KYC requirements.
- Leadership and people management skills.
- Excellent customer service and conflict resolution abilities.
- Strong analytical and problem-solving skills.
- High level of integrity and attention to detail.
- Ability to work effectively under pressure.
- Desirable
- using banking or financial transaction systems.
- Strong numerical and analytical skills.
- supervising frontline banking or financial services teams
- Note: Female candidates are encouraged to apply.
Requirements
- Daily Reports
- Vault and cash reconciliations.
- Teller balancing reports.
- Cash position summaries.
- Petty cash reconciliations.
- Transaction summaries.
- Weekly Reports
- Customer growth trends.
- Teller performance metrics.
- Customer feedback summaries.
- Operational incident reports.
- Monthly Reports
- Branch performance against targets.
- Teller shortages and excesses analysis.
- Compliance and audit updates.
- Staff performance and training reports.
- Branch performance dashboard.
- Diploma or Bachelor’s Degree in Business, Finance, Economics, Banking, or a related field.
Source and provenanceSource: JobWeb Kenya. Last checked: 2026-09-24.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.