Telesales Representatives
AI summary
Nairobi Central Hardware Ltd. is hiring motivated Telesales Representatives to drive sales by engaging existing and prospective customers over the phone. The role involves generating sales opportunities, preparing quotations, processing orders in the ERP system, and coordinating order fulfillment. Candidates should have a Bachelor's degree, 5 years of experience, strong communication skills, and a passion for sales.
- Full-time role based in Baba Dogo, Ruaraka, Nairobi
- Salary range KSh 30,000 – 45,000
- Requires Bachelor's degree and 5 years of experience
- Focus on sales generation, quotations, and customer relationship management
- Applications accepted on a rolling basis
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 30,000 - 45,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, factoryThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Telesales Representatives evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to NAIROBI CENTRAL HARDWARE LTD. and the role in Nairobi.
- Add concrete examples related to sales, retail, factory, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Telesales Representatives role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research NAIROBI CENTRAL HARDWARE LTD. before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
Telesales Representatives
Nairobi Central Hardware Limited
Sales
1 week ago
Easy apply
New
Nairobi
Full Time
Retail, Fashion & FMCG
KSh
30,000 - 45,000
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Job summary
The successful candidates will play crucial role in driving sales by engaging with potential & existing customers over the phone. You will be responsible for effectively communicating our product offerings, addressing customer inquiries, & managing relationships to close sales & ensure customer satisfaction.
Min Qualification:
Bachelors
Experience
- Level:
- Mid level
- Length:
- 5 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Kenya
- Job descriptions &
- as a Telesales Representative or similar role in sales.
- ■ Demonstrated success in meeting or exceeding sales targets over the phone.
- ■ Strong proficiency with Tally ERP or similar ERP & CRM softwares is a plus.
- ■ Quick to learn new product information & effectively communicate features & benefits.
- ■ Exceptional verbal communication/written & interpersonal skills.
- ■ Ability to stay calm, composed, & professional, even when handling rejection or difficult customers.
- ■ Strong problem-solving skills with a focus on customer satisfaction.
- HOW TO APPLY:
- If you are driven, results-oriented, & thrive in a fast-paced environment, we encourage you to apply & be a part of a fast growing company in the hardware industry. Use the link below:
- Submit your application through the link below:
- ★ https://forms.gle/1ambTAhBwfX3zURY9
- ONLY contact the HR for any further inquiries, at:
- +254 710 234 671
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
Location: BABA DOGO, RUARAKA, NAIROBI
Deadline: ROLLING BASIS
- Maintain regular communication with customers regarding promotions, stock availability, and new product introductions.
- Ensure customers receive timely responses to all inquiries.
- Prepare accurate quotations promptly.
- Follow up all outstanding quotations.
- Convert approved quotations into sales orders.
- Process customer orders accurately in the ERP system.
- Verify product codes, quantities, pricing, discounts, and customer information before processing.
- Ensure orders are completed accurately and within company procedures.
- Maintain thorough knowledge of the company's product portfolio.
- Understand product specifications, applications, and advantages.
- Recommend suitable alternatives when requested products are unavailable.
- Cross-sell complementary products.
- Upsell premium products where appropriate.
- Educate customers on product usage and suitable applications.
- Coordinate with Warehouse to ensure timely order preparation.
- Liaise with Dispatch regarding deliveries.
- Follow up customer deliveries until completion.
- Communicate delivery updates to customers.
- Resolve delays affecting customer orders.
- Respond promptly to customer inquiries.
- Resolve customer complaints professionally.
- Coordinate product exchanges, returns, shortages, and damaged goods.
- Escalate unresolved issues to the Head of Sales where necessary.
- Ensure every customer interaction reflects positively on the company.
- Follow up customers with overdue invoices.
- Coordinate with the Finance Department regarding payment status.
- Encourage timely customer payments.
- Assist in resolving payment-related queries.
- Maintain accurate customer records within the ERP system.
- Record all customer interactions, quotations, sales, and follow-up activities.
- Keep customer contact information updated.
- Prepare daily, weekly, and monthly sales reports as required.
- Maintain confidentiality of customer and company information.
- Monitor competitor activities, pricing, and product offerings.
- Gather customer feedback and communicate market trends.
- Identify emerging customer needs and business opportunities.
- Recommend product improvements based on customer feedback.
- Work closely with the Warehouse, Dispatch, Finance, Procurement, Marketing, and Customer Service teams.
- Participate in departmental meetings and sales reviews.
- Share market intelligence with management.
- Support company initiatives aimed at improving customer satisfaction and sales performance.
Summary
We are seeking a motivated & enthusiastic Telesales Representative to join our dynamic sales team. The successful candidate will play a crucial role in driving sales by engaging with potential & existing customers over the phone. You will
be responsible for effectively communicating our product offerings, addressing customer inquiries, & managing relationships to close sales & ensure customer satisfaction. The ideal candidate will possess strong communication skills, a passion for sales, & the ability to resolve customer concerns professionally.
KEY
Responsibilities
- Contact existing and prospective customers daily to generate sales opportunities.
- Convert customer inquiries into confirmed sales orders.
- Identify new sales opportunities within existing customer accounts.
- Reactivate dormant customers through regular follow-up.
- Build and maintain long-term customer relationships.
- Achieve assigned monthly sales targets.
- Increase customer purchase frequency and average order value.
- Conduct follow-up calls after quotations to maximize conversion.
- Serve as the primary contact for assigned customer accounts.
- Develop strong relationships built on trust and professionalism.
- Understand customer