Tele Sales Executive - Mandarin Speaking
AI summary
DHL is hiring a Mandarin-speaking Tele Sales Executive in Nairobi to manage tele sales customers, drive revenue growth, and provide sales and post-sales support. The role requires at least 3 years of sales experience, a degree, and fluency in English and Mandarin.
- Fluency in English and Mandarin (spoken and written) required
- Minimum 3 years sales or tele sales experience
- Degree or equivalent qualification required
- Focus on revenue growth, upselling, and customer retention
- Application submitted via provided link
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Tele Sales Executive - Mandarin Speaking evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to DHL and the role in Nairobi.
- Add concrete examples related to sales, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Job in Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-15.
Source and safety check
- Job in Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-15
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Tele Sales Executive - Mandarin Speaking role in sales, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research DHL before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
EXP SSA KE | Tele Sales Executive - Mandarin Speaking
Role Purpose
The Tele sales Executive – (Mandarin speaking) will act as the main contact for DHL tele sales customers in Kenya, driving revenue growth, customer retention, and service excellence through proactive telephone-based sales and relationship management. This role supports DHL’s customer-centric approach by identifying new business opportunities, growing existing accounts, and ensuring customers receive high-quality sales and post-sales support.
Key
Responsibilities
- Manage a portfolio of tele sales customers through regular call cycles to secure new business, retain existing customers, and achieve agreed sales targets.
- Build strong customer relationships to maximize account potential, reduce attrition, and limit competitor opportunities.
- Drive revenue growth through upselling, cross-selling, prospect conversion, and opening profitable new accounts.
- Provide customer-focused sales and post-sales support, ensuring prompt resolution of sales-related queries and service requirements.
- Work closely with Sales Channels and internal DHL departments to maintain cost-effective service delivery and achieve area targets.
- Prepare and implement a personal sales plan focused on new business development and growth within the existing customer base.
- Maintain accurate customer records and complete daily and weekly reports to track productivity and sales effectiveness.
- Apply DHL product and service knowledge, commercial awareness, regional profit margin standards, pricing guidelines, and discount controls.
- Undertake additional duties or projects assigned by the Area Sales Manager or Commercial Manager, Direct Sales.
- Required
Qualifications and Skills
Minimum of 3 years’
Experience
- in sales, preferably in tele sales, customer relationship management, or a service-driven commercial environment.
- Degree, or equivalent qualification.
- Strong telephone, customer engagement, negotiation, and communication skills.
- Fluency in English and Mandarin, both spoken and written, is required.
- Good commercial awareness with the ability to identify sales opportunities and convert prospects into active accounts.
- Ability to work collaboratively with sales teams and internal departments while maintaining accurate records and reports.
- Method of application
- If you are interested and qualified, kindly submit your application via the link provided below,
- https://careers.dhl.com/global/en/job/DPDHGLOBALAV371463ENGLOBALEXTERNAL/EXP-SSA-KE-Tele-Sales-Executive-Mandarin-Speaking-Nairobi?utm_source=Jobinkenya